Advantage Chevrolet of Hodgkins - Service Center

Up until picking up my car, I had a great experience with Advantage. It was a complicated repair situation involving another dealership and GM corporate where the end result was the entire clutch system need Advantage. It was a complicated repair situation involving another dealership and GM corporate where the end result was the entire clutch system needed to be replaced due to an error of the other dealer. They communicated regularly and provided videos and documentation of the estimate. They completed a complete replacement of the clutch master cylinder and slave cylinder on a Corvette. However upon picking up the car, the manager seemed annoyed when I asked for a test drive before checking out. Upon getting into the car, the manual transmission would not engage reverse. We both tried it and concluded there was something wrong. My worry was something was not repaired correctly. The car is 15 years old with only 10k miles so it has been babied it's entire life. So I would have expected some sort of apology that the car was not in pristine order after being worked on for about a week. Instead I got an annoyed look from the manager that he had to have the service techs put it on the rack again. After waiting about another hour, the car was brought around and seemed to be in working order with reverse now allowing it to be engaged with the clutch. No explanation was offered as to what they did or what changed, I was just told that "I was not putting the car in reverse properly" even though the manager couldn't even get it in gear. Even after waiting all that time and being told that "nothing was mechanically wrong," I did not even receive an acknowledgement of the inconvenience nor any sort of apology for my time. By the way, I then had to go in and pay the dealership $3,200 for the experience. While this dealer may be used to servicing customers with routine repairs on passenger vehicles, they certainly were not sensitive at all to how important a family classic car should be treated OR basic customer service when an issue is identified. **I will say that Rich (unsure of last name) was excellent to work with and very communicative. More

Brought my Equinox in for an oil change and tire rotation. Everything went smoothly, no problems. Everyone was extremely helpful and most importantly knowledgeable. Owen was my contact person and ke rotation. Everything went smoothly, no problems. Everyone was extremely helpful and most importantly knowledgeable. Owen was my contact person and kept me informed every step of the way. I will be returning. More

Was immediately attended to when I arrived. The brake inspection was very thorough. They also took time out to do a quick tire thread inspection. Very satisfied with the service. inspection was very thorough. They also took time out to do a quick tire thread inspection. Very satisfied with the service. More

Prompt and courteous service. The vehicle was washed and cleaned. Tires were rotated, pressure checked. The video of the under the vehicle is a nice idea. The mechanics commentary in the video is great. cleaned. Tires were rotated, pressure checked. The video of the under the vehicle is a nice idea. The mechanics commentary in the video is great. More

Scheduled appointment over phone and fit me in next day wen arrived answer all questions I had and concerns. very fast service will be using them for repairs wen arrived answer all questions I had and concerns. very fast service will be using them for repairs More

I had my tire repaired from a flat. Once it was repaired and place back on the vehicle. They didn't bother to put the spare back in it's slot it was just tossed in my trunk. I had to go and find someone to and place back on the vehicle. They didn't bother to put the spare back in it's slot it was just tossed in my trunk. I had to go and find someone to put it back and secure it. More

Very clean and courteous staff.Prompt and on time.Car Very clean and courteous staff. Prompt and on time. Car was ready when they said it would be finished. Car wash was great as well. Very clean and courteous staff. Prompt and on time. Car was ready when they said it would be finished. Car wash was great as well. More

been trying to get a headlight fix. Truck is 3 weeks old. Nobody wants to fix it?? Now the mechanics are on strike. So i sit and wait and call everyday old. Nobody wants to fix it?? Now the mechanics are on strike. So i sit and wait and call everyday More

we have been buying new cars there for about twenty years and have never had a problem with them.....we have had a couple different sales people and all were very helpful and friendly and have never had a problem with them.....we have had a couple different sales people and all were very helpful and friendly More

This dealership has great customer service with knowledgeable friendly staff members, clean and comfortable environment. The service done on my vehicle is always done professionally. knowledgeable friendly staff members, clean and comfortable environment. The service done on my vehicle is always done professionally. More