Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.8
549 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

549 Reviews

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549 Reviews of Carolina Wetzel

April 20, 2026

Dealership Rating
Employee Rating

Carolina is outstanding polite great customer service skills, somethings we don’t get her but the rest of the staff is great too they all have great customer service Thanks More

by litoelisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review, Lito! I’m thrilled to hear that Carolina and the staff provided you with outstanding service at Advantage Chevrolet of Hodgkins. I appreciate your kind words, and we hope to see you again soon! Sincerely, Robert Alanis General Sales Manager balanis@advantagedealer.net 708-215-2403

April 17, 2026

Dealership Rating
Employee Rating

Three times I have taken my car here for the same issue. They can’t even provide a time table for when my car will be ready. Don’t want to provide a rental More

by rigo.chavez929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rudy Ramirez

Apr 17, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us, Rigo. I understand your concerns regarding the repeated issue with your vehicle and the lack of communication about the timeline for repairs. I value your feedback and would like to encourage you to reach out to me directly at Advantage Chevrolet of Hodgkins so I can address these concerns more effectively. Your satisfaction is important to me, and we strive to uphold our standards. Thank you for bringing this to our attention. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

April 13, 2026

Dealership Rating
Employee Rating

When you set an appointment and are told it’s at least two hours before they even look at your car I feel that’s pretty ridiculous. More

by lbt724ever
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dennis Reily

Apr 14, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience. I understand that a long wait time can be frustrating, and I appreciate your feedback regarding your appointment at Advantage Chevrolet of Hodgkins. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system or visit to our location. So, if you would please, reach out to us directly, and we would be happy to discuss this further with you. Thank you for your understanding, and I hope we get to serve you better in the future. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

April 10, 2026

Dealership Rating
Employee Rating

My experiences with Carolina are always the best ever at any dealership I've ever had. She is the most professional, pleasant, and thorough person I have ever dealt with at a dealership. I hope I get her More

by Leigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2026

Advantage Chevrolet of Hodgkins responded

Appreciate you taking the time to leave this great review, Leigh! I’m delighted to hear that Carolina provided you with such exceptional service at Advantage Chevrolet of Hodgkins. We truly appreciate your kind words and look forward to seeing you again soon. Don't hesitate to request Carolina for your next visit! Sincerely, Robert Alanis General Sales Manager balanis@advantagedealer.net 708-215-2403

March 28, 2026

Dealership Rating
Employee Rating

Kept aware where vehicle at in diagnosis. Quoted a completed price. Delivered at time promised. I tow a boat with my Tahoe, I wanted the air compressor & air shocks repaired with a mechani More

by ladylock9545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Mar 28, 2026

Advantage Chevrolet of Hodgkins responded

Appreciate you taking the time to leave this great review! I’m pleased to hear about your positive experience with Advantage Chevrolet of Hodgkins and that we kept you informed throughout the diagnosis process. It's great to know that we was able to meet your needs regarding the air compressor and air shocks for your Chevrolet Tahoe. I appreciate your trust in us, and we look forward to assisting you again in the future! Safe towing! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

March 25, 2026

Dealership Rating
Employee Rating

Everyone was great from the time I dropped my car off to the time I left with my car. My car was also taken care of quick and in a timely manner More

by JOHNHO26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Mar 26, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your positive experience, John! I’m glad to hear that everyone at Advantage Chevrolet of Hodgkins provided you with great service and that your car was taken care of promptly. We appreciate your feedback and look forward to seeing you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

March 10, 2026

Dealership Rating
Employee Rating

Thank you everyone in the Service dept especially Rudy! You were able to get my vehicle in early, find and fix issue before the dealership closed on Saturday. Thanks for calling with updates. More

by GINAGZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rudy Ramirez

Mar 11, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review, Gina! I am thrilled to hear that Rudy and our Service department were able to assist you efficiently and provide updates on your vehicle. Your satisfaction is our priority at Advantage Chevrolet of Hodgkins. We appreciate your feedback and hope to see you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

March 10, 2026

Dealership Rating
Employee Rating

Carolina did an excellent job, keeping me updated on the costs and timing of the completion of the service. The overall experience of the service department, was outstanding, love the fact that I get my More

by lew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review, Lew! I am glad to hear that Carolina provided you with excellent service and kept you informed throughout the process. We take pride in respecting our customers' vehicles, and it's great to know you appreciated that. We look forward to serving you again at Advantage Chevrolet of Hodgkins! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

March 07, 2026

Dealership Rating
Employee Rating

Always a pleasure. I need appointments early evening and they always accommodate my needs for it. More

by smithpattycake435260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! I'm thrilled to hear that we can accommodate your early evening appointment needs at Advantage Chevrolet of Hodgkins. It's always a pleasure to serve you, and we look forward to your next visit! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

March 03, 2026

Dealership Rating
Employee Rating

Always a pleasure doing business with advantage chevy thank you Drive home with a smile More

by Mars8906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words! I'm thrilled to hear that you always have a great experience with Advantage Chevrolet of Hodgkins. Your satisfaction is our top priority, and we look forward to helping you again in the future. Drive safe and enjoy your ride! Sincerely, Robert Alanis General Sales Manager balanis@advantagedealer.net 708-215-2403

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