Advantage Chrysler Dodge Jeep RAM - Service Center

Bad customer service For anyone to spend they hard earn money and someone to tell you that " you can't get a oil change today because it took her 15 minutes to book a oil For anyone to spend they hard earn money and someone to tell you that " you can't get a oil change today because it took her 15 minutes to book a oil change on the computer." THATS NOT MY xxxx PROBLEM. Now my pregnant wife and I have to drive 20 miles to get a oil change from a other dealership. They need to hire people that's willing to work and solve These technical computer issues. I wouldn't recommend no one to this dealership. More

Compliment for Employee Hello, I am writing to compliment Dana Renaux for her outstanding Customer Service. She really knows how to take care of her customers and makes you Hello, I am writing to compliment Dana Renaux for her outstanding Customer Service. She really knows how to take care of her customers and makes you feel like you are important. She is a major asset for your company. Sally Zonner Customer of a few of your Cars More

Service Sucks I bought 3 used vehicles from this dealer in one day, sales staff was great but when it came time for service nothing but problems. When I bought the I bought 3 used vehicles from this dealer in one day, sales staff was great but when it came time for service nothing but problems. When I bought the cars I would have thought that they would be in good working order and that nothing would happen in the near future...wrong. I took one car in for routine oil change and mentioned some items that needed attention from the pur chase and the service manager noted it and said the next time we bring car in he would schedule the repairs. When that time came, he told me it was out of warranty by 8 miles and that it would need brakes. No previous mention of brakes before and now not covering the repairs that were noted, are you kidding. He (Bobby) was rude and condescending to me as I am a woman, and he was just down right nasty. He told me that it isn't his job to point out every time the car is serviced what is wrong with it, ummm yes it is! He wouldn't call me back only would talk to my husband. They refused to do any work that they promised and I would think customer loyalty would overlook 8 miles. Guess not, I will never take a car back to this dealer nor will I ever recommend anyone else to do so. More

A Nightmare on US Hwy 441 I had a good experience with the Sales Dept but had a very bad experience twice with service department. Besides not knowing their xxx from their elbo I had a good experience with the Sales Dept but had a very bad experience twice with service department. Besides not knowing their xxx from their elbow and just winging what might be wrong with your car for an $105 diagnostic fee, they lack people and customer service skills. i will never buy a car here again because I do not want to deal with their Service Dept. I wouldn't trust them to put a battery in a flashlight. More

A Nightmare in Service Department After speaking with service representative (Dana) an explaining what had just occurred with my Chrysler van I had my van towed in to service dept. th After speaking with service representative (Dana) an explaining what had just occurred with my Chrysler van I had my van towed in to service dept. that same day. I was told what was needed to make it work again and that it take 2 days at most. This turned into over a month in which other things that were working in my van now didn't work. I would call to get an update and service rep wouldn't be available and I wouldn't get a call back. I had to go there a few times to get answers. I agreed to another part being put in even tough I believe this was damaged by the mechanics there while they worked on it. I just wanted my van back. I had taken my van back twice after being told that it was fixed but had to return it the same day since it wasn't. I decided to speak with (Don) Service Manager to explain what I was going thru, he was very condescending, patronizing and being a passive bully. He let me know that he thought that I was trying to string them and that I wanted the things that were not working in my van fixed even though they were not working before. I explained to him that everything was working in my van other that which I brought it in for and now they were not. I wasn't trying to get over or get anything for free. I already had paid over 1800 and just wanted the things that were working, working , as I was told it would be. He proceeded to raise his voice, he was yelling at me and told me that my (Chrysler) van was a piece of xxxx and that his mechanics couldn't do this service. I love my van, it was running fine, my gauges, signal lights, headlight, radio all were working fine, had the transmission rebuilt a year ago. I wouldn't have decided to spend an outrageous amount on labor if it wasn't worth it , as in spending over $600 on labor for a $26 part. I took it to Chrysler as I believed it was the best place to take my Chrysler for the best service and repair on one of its own and instead I got the worst service and disrespect. The stress and struggle during this time was very real and it continues to be as I'm waiting for a response from GM whom I spoke with. More

Amazing work! Went to Advantage with my 2009 Dodge Ram. Took it to Bill Bryan and they couldnt tell me what was wrong with it and blew me off. When i went to Advant Went to Advantage with my 2009 Dodge Ram. Took it to Bill Bryan and they couldnt tell me what was wrong with it and blew me off. When i went to Advantage they let me show them all the paperwork from the work i have had done on it . They kept me informed every step of the way. They were the only dealership that was able to find out what was going on and fix it the first time! Was able to get my truck fixed without being over charged even got a free wash nd vaccum~! More

Excellent service My experience in this dealer shop it was excellent, the hero I bought was really affordable. the sales person Sean was really polite. He gave us good My experience in this dealer shop it was excellent, the hero I bought was really affordable. the sales person Sean was really polite. He gave us good service and really helpful. I really recommend this dealer shop to everyone who's thinking of buying a car or a truck. More

Unfair pricing. 32 hours, $1869.00 later for a check engine lite and two motor mounts?????? Changed PCM and replaced two mounts. I checked on youtube , and I could ha 32 hours, $1869.00 later for a check engine lite and two motor mounts?????? Changed PCM and replaced two mounts. I checked on youtube , and I could have replaced it for $199.00 for thePCM ( computer) in about 45minutes. My fault for trusting them I guess those motor mounts are made of GOLD. Shame on you Advantage Dodge. Will never own another Chrysler product. More

Horindous On 7 jun16 I was contacted by Chrysler corporate and referred to this dealership to go for a test drive and to deal with the service manager jack I ca On 7 jun16 I was contacted by Chrysler corporate and referred to this dealership to go for a test drive and to deal with the service manager jack I called jack asked him when was a good time to bring in my truck for a test drive. He told me to bring it in that day.i wanted to make sure as I was driving 60 miles one way to this shop. When I arrived I introduced myself and asked if he was ready to go for the test drive he said yes, we walked out to my truck and I was explaining issues with the truck and asked where can we get my truck up to 60 as this is where I'm getting the buffeting from the mirrors and the rearend shakes at this speed. He tells me he dosent have 30 min to go for a ride in my truck and that he didn't want to work on my truck to begin with at this point I simply asked why had Chrysler talked to them and they said to bring it in he reiterated that he wasn't working on my truck at this point I told him what I thought about him telling me to drive there and then refused to look at my truck I got in my truck to leave and he started beating on my truck window screaming at me seriously this is how we treat a disabled veteran I was a 14 year customer with dodge never again no one should be treated that way especially a disabled soldier with tranatic brain injury I had a panic attack due to there treatment of me customer service is non existent I tried to talk to the owner but the other employees refused to give me his info they directed me to a guy named Thomas who claimed to be a general manager he told me to bring my truck back on the 13th I called before I left and he told me to wait so he could make sure a different service manager was there to fix my truck he never called me back so I contacted Chrysler and jack calls me back to inform me that they will never service my vehicle this place is horrible I'm filling a bbb complaint as well More

Service Advisor needs replacing I had a lot of work done, or think I did in 1 visit. Was told by Service Advisor Dana that all work was done when I went to pay, even after viewing p I had a lot of work done, or think I did in 1 visit. Was told by Service Advisor Dana that all work was done when I went to pay, even after viewing paperwork that 1 part was on order. I advised Dana of this and was told that the note was from the review of the car and that the part arrived and was in fact installed. After checking with my own eyes AFTER PAYING the final bill, the part was NOT installed and in fact, had NOT arrived to be installed. Makes me wonder what was truly needed for repairs and what was a lie to pad the bill!!!! I will not trust this company anymore. They have shown me that they are more concerned with the bottom line, then customer service. I will NEVER bring my SUV back for service, and not not even consider them for selling me a vehicle. More