Advantage Hyundai

Subject: Feedback and Concerns: Regarding the Recent Service on My 2018 Kona. I am writing to share some feedback regarding my recent service experience on my 2018 Hyundai Kona, which was brought in fo Service on My 2018 Kona. I am writing to share some feedback regarding my recent service experience on my 2018 Hyundai Kona, which was brought in for a second time to address transmission issues, with in the same day. While I genuinely appreciate Peter’s help as my service advisor, there are a few systemic and safety communication concerns I want to bring to your attention. Given the level of inconvenience, I am hoping we can discuss a fair way to make this right like a real good trade in deal. Safety Oversight: When I picked up my car, the windshield wiper blade was disconnected from the arm. Because it wasn't raining, I didn't notice it right away, but it could have created a very hazardous situation on the road. It seems a step was missed during assembly before the car was returned. Communication Barriers: The system makes it very difficult for clients to reach their assigned technician for updates. I would of appreciated speaking with someone who can look up my file to clarify exactly what has been completed and what still needs attention. Extended Delays: During the first visit, it took eight business days for a specialized technician to review the vehicle and issue a claim number, which was excessively long. Loaner Availability: Not having access to a loaner car for the first week was a major disruption. I understand the dealership faces inventory shortages due to high service volumes, but leaving a customer without transportation is a significant problem because when I'm expected in my office as part of management with deadlines to meet, I would never consider this as an issue. I tried reaching out to corporate, but I believe this is best resolved directly with your local management The fact is i cannot in good faith have 100percent confidence in the transmission or the work done to it. More

It was very good. Easy peezy Don't remember the Service advisor's name but he was friendly and got me in and out quickly. Easy peezy Don't remember the Service advisor's name but he was friendly and got me in and out quickly. More

We were comfortable with our salesman Barry as soon as we sat down with him. He listened to us, explained what was available to fit our needs, and told us to come back to him when we were ready to take a new sat down with him. He listened to us, explained what was available to fit our needs, and told us to come back to him when we were ready to take a new car home. We did just that. He was not high pressure, he was experienced and very knowledgeable about the product, and easy to talk with. He explained everything thoroughly upon picking up the car. We drove out of the lot confident, and happy about our purchase. We would highly recommend him to others! More

Overall experience wes excellent. Took a little longer that I was told initially but that was the only minor issue I experienced m Took a little longer that I was told initially but that was the only minor issue I experienced m More

They did not address my concerns about the peeling paint I advised that the paint is peeling again. This time it's the passenger side door. This is an ongoing problem I advised that the paint is peeling again. This time it's the passenger side door. This is an ongoing problem More

Poor service very disappointing with the service I received on Saturday. Huge inconvenience and lack of respect for my time. received on Saturday. Huge inconvenience and lack of respect for my time. More

No loaner is kinda xx when someone picked up a loaner on line in front of me and you were out of stock in the recall part you called me in to replace??? How line in front of me and you were out of stock in the recall part you called me in to replace??? How More

Everything was grest Great We were taken when we were supposed to. Everything went as they said it would supposed to. Everything went as they said it would More

Took a very long time to get my car serviced. Waited an hour at drop off despite an appointment. Was quoted an astronomical cost for the service. Didn't hear back for days. Ended up paying nearly Waited an hour at drop off despite an appointment. Was quoted an astronomical cost for the service. Didn't hear back for days. Ended up paying nearly twice the quote for only half the work as the mechanics could not figure out my most concerning issue. The people are nice but the dealership charges way way too much More

Brought car in for 3rd time to fix the connection between the car and my phone after the recall on the first visit. the car and my phone after the recall on the first visit. More