Advantage Hyundai

My experience at Advantage Hyundai in Hicksville was extremely disappointing. The customer service I received fell far below expectations. During a phone conversation, Christina apparently believed I extremely disappointing. The customer service I received fell far below expectations. During a phone conversation, Christina apparently believed I was on hold and made inappropriate comments that I was able to hear in full. Listening to those comments firsthand was shocking and incredibly unprofessional, and it left her with major egg on her face once she realized I had heard everything. I then attempted to seek assistance from George, but my concerns were not addressed, and I felt that no meaningful effort was made to resolve the issues. To make matters worse, Anthony, the General Manager, attempted to smooth things over by providing information that I later found to be false rather than addressing my concerns honestly and transparently. Instead of taking accountability, I felt as though I was being told whatever was necessary to end the conversation. Purchasing a vehicle should be a respectful and straightforward experience. Unfortunately, that was not my experience here. I hope this feedback is taken seriously and that improvements are made in communication, professionalism, and customer service More

My dashboard is still showing that the car needs service and my monthly check up also shows my car needs service. This continues to be an issue. They can't get the timing of my service correctly and your cu and my monthly check up also shows my car needs service. This continues to be an issue. They can't get the timing of my service correctly and your customer service reps called me at least 5 times if not more...ridiculous. I also reported that the front passenger seat belt wasn’t locking correctly. I was told the mechanic tested it several times and found no issue. If that’s true, then why didn’t it work for me? The red pieces in the latch kept getting stuck. Then my adult son tested it as well and he had the same problem. More

Everybody is friendly and helpful The people at the dealership care about giving the client a great experience dealership care about giving the client a great experience More

Tooooooooooooo long of a wait -- I waited 20 min for advisor to come to the car Then 2 and half hours for my car I was there for a recall and a oil change advisor to come to the car Then 2 and half hours for my car I was there for a recall and a oil change More

Told them my car was jerking and I was told I needed a transmission flush, they said to do the flush and then tgeyll see if it worked and apparently it didn't because as soon as I was djsnbthe street it w transmission flush, they said to do the flush and then tgeyll see if it worked and apparently it didn't because as soon as I was djsnbthe street it was jerking again. So that didn't even bother to test drive it and let me leave with the same problem I came in with. I called immediately and told the receptionist I was still having issues abd she said sorry I would need to make another appointment. After singing 1/2 my morning at the shop. More

They kept me informed in a timely manner . ...now I just need to drive for 1000 miles and come back to check the oil ...now I just need to drive for 1000 miles and come back to check the oil More

Good, except they didn't put in windshield washer fluid. Or check the inside cabin filter Or check the inside cabin filter More

It was amazing. From start to finish. Everyone was so nice and was all finished within 1/2 hour. From start to finish. Everyone was so nice and was all finished within 1/2 hour. More

Very easy uneventful Mike took the time of explaining the issue with my vehicle and also received a uber ride from. issue with my vehicle and also received a uber ride from. More

Not the best experience. Couldn’t get work. To return a phone call to get an update on my car so I had to leave work early to go to the dealer and find out what was going on. Couldn’t get work. To return a phone call to get an update on my car so I had to leave work early to go to the dealer and find out what was going on. She straight out lied to my face telling me she had called and left a message but in fact did not. It took 7 days to fix my car and she could care less about the customers. If Indid my job the way she does I Would be fired. Advantage Hyundai needs to do better when hiring staff. More