Advantage Hyundai

My Advantage Hyundai Experience Aggressive rudeness and lack of respect for the customer at every turn. Interactions with service advisors comes with an overwhelming dreaded feeling of sleaze and va and lack of respect for the customer at every turn. Interactions with service advisors comes with an overwhelming dreaded feeling of sleaze and vampirism— they can’t wait to get their fangs into your wallet for something, anything. Massive incompetence and lack of communication. My car has been here for close to a month after a botched fusebox rewire job left me stranded on the side of the road. Their auto group advised this rewire job was necessary to fix a factory defect with the HVAC blower system (TSB #25-EE-002H) and they received around $1000 to fix the problem. This repair work was done at Hyundai of 110, the same auto group as Advantage Hyundai of Hicksville (Atlantic Auto Group). Let it be known, when I was stranded on the side of the road and reported the issue to Hyundai of 110, they redirected my calls to voicemail and never called me back (it was reported to both my service advisor and the service manager). When it was obvious Hyundai of 110 abandoned me, I had the car towed to Advantage Hyundai where it is now and where I originally purchased the car. They told me the issue was a dead battery (despite it working while waiting to be towed), they then charged me $575 for it, and put me unsafely back on the road. The car got less than a mile from the service center when the electrical system failed WHILE driving the car (a moment of shear panic no customer should ever have to experience, but if you do want to know what it’s like, try bringing your car to them for service). I immediately called the dealership and asked to speak to a high-level manager to report the experience, which concluded with the receptionist dumping me to voicemail. Eight follow up phone calls over the next 15-20 minutes were all met with the receptionist dodging my Caller ID and not picking up at all. My car was then towed back to Advantage Hyundai via roadside assistance and has been there close to a month now. Advantage Hyundai has refused to refund the money for the battery (if the issue was the battery, it wouldn’t have been towed back to them and it wouldn’t still be there close to a month later). A competent service center would have diagnosed it correctly the first time, or within days after the vehicle was towed back to them. I have been given NO information as to what they think the issue is or what they have tried along the way as far as diagnosis or attempted repairs. The dealership has been actively dodging me as much as possible throughout the process of waiting for the vehicle to be repaired. At one point, in an effort to avoid speaking directly to me, they began sending me vague text messages (written in ALL CAPS with heavy grammer errors) that offered no actionable intelligence as to what was going on with the car. They also didn’t reply to the text messages when I asked who was sending them. They have since stopped sending them, and continue to neglect responding to inquiries left in voicemail messages. At no point was an apology offered for the problems with the car or how I had been treated by the receptionist. Advantage Hyundai has, with intention, gone out of their way to offer the worst customer experience possible. There are more frightening and disheartening details I can include here about the experience I’ve had, but I think I’ve shared enough of them that hopefully if you’re still reading this, you know you should avoid giving this dealership your business and RUN from them as quickly as possible! More

Been dealing with Hyundai dealership for years,never a problem Always very satisfied with service and help. problem Always very satisfied with service and help. More

I bought a Genesis from this dealership, they can’t get the Hyundai out of their DNA the Hyundai out of their DNA More

Very thorough. Wish it didnt cost as much as it did, but atleast ny car will be running right. Wish it didnt cost as much as it did, but atleast ny car will be running right. More

Tessa explained what they would do and the approximate charges. The intial diagnosis proved to be inaccurate and Tessa explained that as well. Car was repaired and is running nicely. Costly but I feel con charges. The intial diagnosis proved to be inaccurate and Tessa explained that as well. Car was repaired and is running nicely. Costly but I feel confident that the issue was taken care of properly More

Service and communication was good. With the car being in for about a week, having the loaner made the experience much better. One thing though. The guys that take the cars in could With the car being in for about a week, having the loaner made the experience much better. One thing though. The guys that take the cars in could be a bit friendlier. Overall, the experience was very good. More

Courteous, prompt service from start to finish The job performed was in excellent quality Will go back for more services for this particular dealership performed was in excellent quality Will go back for more services for this particular dealership More

Very positive Very clean dealers/ beautiful space -,attentive polite staff - followed up with phone call . Solved my problem and being polite the entire time . -,attentive polite staff - followed up with phone call . Solved my problem and being polite the entire time . More

Very good. ..professional I just wish you could have given me a new Genesis for free. ..professional I just wish you could have given me a new Genesis for free. More

I have an unsafe car due to stalling and oil consumption issue and I should have had my engine replaced at 77,000 miles issue and I should have had my engine replaced at 77,000 miles More