Advantage Hyundai

Disappointing Had to pay for an oil change after I received an alert for 950 miles to go. received an alert for 950 miles to go. More

Professional I was there for an oil change and it was completed quickly Thank you completed quickly Thank you More

My Advantage Hyundai Experience: Aggressive rudeness and lack of respect for the customer at every turn. Interactions with service advisors comes with an overwhelming dreaded feeling of sleaze and va and lack of respect for the customer at every turn. Interactions with service advisors comes with an overwhelming dreaded feeling of sleaze and vampirism— they can’t wait to get their fangs into your wallet for something, anything. Massive incompetence and lack of communication. It took close to a month to get my car back after a botched fusebox rewire job left me stranded on the side of the road. Their auto group advised this rewire job was necessary to fix a factory defect with the HVAC blower system (TSB #25-EE-002H) and they received around $1000 to fix the problem. This repair work was done at Hyundai of 110, the same auto group as Advantage Hyundai of Hicksville (Atlantic Auto Group). Let it be known, when I was stranded on the side of the road and reported the issue to Hyundai of 110, they redirected my calls to voicemail and never called me back (it was reported to both my service advisor and the service manager). When it was obvious Hyundai of 110 abandoned me, I had the car towed to Advantage Hyundai, where I originally purchased the car. They told me the issue was a dead battery (despite it working while waiting to be towed), charged me $575 for it, and put me unsafely back on the road. The car got less than a mile from the service center when the electrical system failed WHILE driving the car (a moment of sheer panic no customer should ever have to experience, but if you do want to know what it’s like, try bringing your car to them for service). I immediately called the dealership and asked to speak to a high-level manager to report the experience, which concluded with the receptionist dumping me to voicemail. Eight follow up phone calls over the next 15-20 minutes were all met with the receptionist dodging my Caller ID and not picking up at all. My car was then towed back to Advantage Hyundai via roadside assistance, where it remained for almost a month before I finally got it back. Advantage Hyundai has refused to refund the money for the battery (if the issue was the battery, it wouldn’t have been towed back to them and kept there for nearly a month). A competent service center would have diagnosed it correctly the first time, or within days after the vehicle was towed back to them. Throughout that month, I was given NO information as to what they thought the issue was or what they tried along the way as far as diagnosis or attempted repairs. The dealership actively dodged me as much as possible throughout the process of waiting for the vehicle to be repaired and returned. At one point, in an effort to avoid speaking directly to me, they began sending me vague text messages (written in ALL CAPS with heavy grammar errors) that offered no actionable intelligence as to what was going on with the car. They also didn’t reply to the text messages when I asked who was sending them. They eventually stopped sending them, and continued to neglect responding to inquiries left in voicemail messages. At no point was an apology offered for the problems with the car or how I had been treated. Advantage Hyundai has, with intention, gone out of their way to offer the worst customer experience possible. There are more frightening and disheartening details I can include here about the experience I had, but I think I’ve shared enough of them that hopefully if you’re still reading this, you know you should avoid giving this dealership your business and RUN from them as quickly as possible! More

Professional Efficient Friendly No This is why I don't fill out surveys You are annoying fill out surveys You are annoying More

My inspection was not done, which was due. Also the flat on the tire was fixed as per the dealership, but the nail was never removed so the tire lost air next day. Also the flat on the tire was fixed as per the dealership, but the nail was never removed so the tire lost air next day. More

Roger Dumas was amazing from start to finish. We are very happy with our new car. Lianne Dunne was amazing as well. From the first to the last email, amazing! Very happy with everything! We are very happy with our new car. Lianne Dunne was amazing as well. From the first to the last email, amazing! Very happy with everything! More

The receptionists all were very nice:efficient, my problem is I picked up my car, something was wrong with it. I had to get it towed. I brought it home again and something else is wrong with the check problem is I picked up my car, something was wrong with it. I had to get it towed. I brought it home again and something else is wrong with the check engine light is on. So until I brought it to you my car was running fine now I've been in and out of there three times in the past two weeks. I will say courtesy car was great very helpful More

I had to call for updates In order to get any information. They had my car for 1 week for even Looking at it with no offer of curtesy car information. They had my car for 1 week for even Looking at it with no offer of curtesy car More

Good service, but took longer than anticipated. Snacks and beverages in waiting are could have been better. Snacks and beverages in waiting are could have been better. More

Keith was very pleasant and the work was done in the exact amount of time he said it would take. exact amount of time he said it would take. More