Advantage Toyota Valley Stream - Service Center

Kind and fast! Thanks a lot!! Everybody was taking precautions and made me feel safe and happy. I hope everyone will be safe and well. Thanks so much again. precautions and made me feel safe and happy. I hope everyone will be safe and well. Thanks so much again. More

Amazing Service. Margie never gave up on making sure my car was properly repaired and covered by insurance . Always took the time to keep me updated. car was properly repaired and covered by insurance . Always took the time to keep me updated. More

Great service like always, and great customer service this time, I really appreciate it, fast service as well, thank you very much guys, keep up the good work! this time, I really appreciate it, fast service as well, thank you very much guys, keep up the good work! More

Advantage Toyota at Valley Stream always brings a great and friendly environment. Customer service is excellent. The service department answer and explain the work and prices that needs to be done. and friendly environment. Customer service is excellent. The service department answer and explain the work and prices that needs to be done. More

I was very disappointed in my visit for my first service 10,000 Mile or 1 year on the Brand new Rav4 hybrid I purchased from this dealer. I also needed my annual Nys inspection and brought it to this dealer 10,000 Mile or 1 year on the Brand new Rav4 hybrid I purchased from this dealer. I also needed my annual Nys inspection and brought it to this dealer because I was promised free inspections and free car washes with every service. When I dropped off my car your advisor rep Margie Bonel Flore told me that there would be a $37 charge for Nys inspection and that I didn’t want the car wash because of possible damage to my car. I informed her what I was promised when I purchased the car and she that they were under new management. When I picked up my car she directed me to Xavier the service manager. He told me the charge was new for 2021 and that they were looking for a new car wash company. I told him that I was never informed when I booked the appointment of these changes and specifically asked about it. I would never of traveled to this dealer for service when other Toyota dealers are much closer to my home. In addition they had a hard time finding my car and key at pickup it took 4 people. I was so pleased, recommended this dealer to my friends and family and gave a glowing review of all the staff at Advantage involved in the sale of my new vehicle and expected the same from service. Unfortunately, that did not Happen. I guess I will need to look for other dealer service locations in the future. More

Advantage always handles what I need. This time around, Mr. Xavier Ascencio, Marjorie, and Femi were great in meeting exactly my needs, with authentic friendliness, in a very short amount of time. Thank yo Mr. Xavier Ascencio, Marjorie, and Femi were great in meeting exactly my needs, with authentic friendliness, in a very short amount of time. Thank you!!!! More

I was well satisfied with my interaction. My issues were dealt with as expected and in a timely manner I was also kept informed on the status of my vehicle while I was waiting dealt with as expected and in a timely manner I was also kept informed on the status of my vehicle while I was waiting More

I was pleased with the service which was provided to me. They provided the service which was told to me by the service person. Thank you They provided the service which was told to me by the service person. Thank you More

Called the day before appointment with a couple of questions including a time estimate for the work. Left voicemail but did not receive a callback. Was told upon arrival 2-2.5 hours. I would have like questions including a time estimate for the work. Left voicemail but did not receive a callback. Was told upon arrival 2-2.5 hours. I would have liked to have known that ahead of time. I was there 4 hours and 50 minutes. I never would have chosen to sit in the waiting room that long if I was given an accurate wait time. More

I was charged more than my deductible after using my warranty and my car was held from me even tho payment was guaranteed from the warranty. I was without my car for more than a week. The service advise warranty and my car was held from me even tho payment was guaranteed from the warranty. I was without my car for more than a week. The service adviser was helpful regardless. I am currently waiting for the bill to be revised so that I can be refund. More