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Advantage Toyota Valley Stream - Service Center

Valley Stream, NY

4.2
3,028 Reviews

3,028 Reviews of Advantage Toyota Valley Stream - Service Center

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December 06, 2020

Advantage Toyota treat me like family! They are the best at providing excellent customer service! Anthony was the Customer Service Representative that checked me in. More

by LESLIEJPITTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswald Cush - Mechanic
Dec 07, 2020 -

Advantage Toyota Valley Stream responded

Leslie, thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at Advantage Toyota and hope to see you again; take care!

December 06, 2020

I was told it would take up to an hour and a half. It I was told it would take up to an hour and a half. It took an hour longer than that. Got back to work late. More

by sabnesher
Recommend Dealer
Yes
Employees Worked With
William Baumgardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Advantage Toyota Valley Stream responded

We hope we can turn this around for you. We want to hear from you—please reach out to us when you can at wecare@aagny.net. Thanks!

Dec 07, 2020 -

sabnesher responded

This happened as well when I brought my previous Highlander in for service . And to rectify it, I was given very good treatment afterwards. Serviceman got my car ready in an hour. I hope you can provide that accommodation for my next service appointments. Thank you.

Jul 14, 2022 -

sabnesher responded

Akin is the best. Got my car ready before the two hours he thought. And ordered a part for the trunk without my asking. Great guy. Best service experience I’ve had at advantage Toyota.

December 05, 2020

I was told I had one complementary service left by email. Four days later I made an appointment to service the vehicle and they told me that that was not applicable. I have services multiple vehicles there More

by Newcarbuyer2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Dec 21, 2020 -

Advantage Toyota Valley Stream responded

We appreciate you taking the time to leave your feedback. We're sorry we didn't provide you with the best experience that we could have. Please reach out to us at wecare@aagny.net to let us know how we can improve.

December 04, 2020

I took my car in for routine servicing and as usual I have no complaints. It was a bit of a long wait but it was very doable. The staff were pleasant and very helpful. More

by yearwood,val
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margie Bonel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Advantage Toyota Valley Stream responded

We appreciate your kind feedback of Advantage Toyota and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

December 03, 2020

Took my car for service, on its return, a crack was on the front window, the manager was very professional and helpful, the matter was taken care of and my screen is being replaced. More

by BRITISH140
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dec 07, 2020 -

Advantage Toyota Valley Stream responded

We're happy to hear you had an awesome time with us at Advantage Toyota! Thanks for sharing your experience. We hope you stop by and see us again soon.

December 03, 2020

It was a very good experience. I didn't have to wait long which is very important. Everyone was nice and they were really fast with getting it done. More

by Lchristensen0620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Advantage Toyota Valley Stream responded

Thanks a bunch for your kind words. It's reviews like this that make us at Advantage Toyota excited to come into work every day.

December 03, 2020

Always treated professionally - my favorite service center From the first time I used them, these people have never deviated from going above and beyond my needs More

by lenhoffcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Advantage Toyota Valley Stream responded

Hey Len, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Advantage Toyota.

December 03, 2020

There were two small scratches in my car that was not there before otherwise Andy was very nice and explained what I need to expect well. More

by V7D5.YASSIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Zollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Advantage Toyota Valley Stream responded

Thanks for your feedback! Please reach out if you need anything else.

December 02, 2020

Good service , but it takes too long to service the car. But overall the service was very good . The sales person was very nice guy . More

by MEKAMEHEBRAHIMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Advantage Toyota Valley Stream responded

Thank you for choosing Advantage Toyota! Your feedback is appreciated, and we look forward to continuing to serve you.

December 02, 2020

I was there for seven hours the end they told me a flat tire I was so upset I left without luck with my flight tires More

by HEZAM.N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Zollinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Ascencio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Advantage Toyota Valley Stream responded

We are sorry to read about this unusual experience. Please contact us at wecare@aagny.net so we can discuss this experience further, thank you.

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