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Airpark Chrysler Jeep Dodge RAM
Scottsdale, AZ
816 Reviews
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Showing 816 reviews
January 24, 2023
Hello, I would like to apologize for my behavior at our appointment. I hope it is accepted and as I am sure, a lot of bad behavior has occurred due to the treatment of the customer by the service associate appointment. I hope it is accepted and as I am sure, a lot of bad behavior has occurred due to the treatment of the customer by the service associate. While it was wrong of me, I need you to understand just how that button was pushed. First of all, I had an appointment the middle of November for a Dodge recall of an airbag. When I arrived at my scheduled appointment, I was asked if I was planning on waiting, which I was, but then I was immediately told the car would be at the dealer all day.. My schedule did not allow for me to be without a vehicle, I had not made plans for this, because I was not forewarned, so I needed to reschedule. I would think a notice would be courteous, but I am just the customer. I made an appointment for the end of December (the 28th), over 5 weeks away. Then a week before the appointment, I called and asked if the appointment could be pushed back one day to December 29th. No worries is what I was told. My husband was coming in from out of state so that we could take the car to the dealer with a second car available for pickup by that driver. I received 2 texts on the 27th, while in CA, confirming my appointment on the 28th. I called and explained that we had an appointment on the 29th but we had decided to leave CA a day early and would take the 28th. No worries is what I was told again. When we arrived at the service department for our appointment, we were told that we could leave the car until the beginning of the following week, January 3rd, because four techs had called in sick. We tried explaining that it was impossible because my husband was going to be leaving the state again. I was offered a Lyft but that was going to be inconvenient for me because I have to go back to work. As we were told, in a very rude manner, that you had "200 cars in the back with the same story, and we should really just deal with it" was when I reached the point that my buttons were pushed. We did everything to make these 2, rather 3 scheduled appointments. I am not sure what more we could have done. My husband flew to Arizona, we left CA early, we made it to our appointments on time, and we moved our appointments to make it easier for your scheduling but now we are told that we have to be inconvenienced again. We were also educated, by your service advisor, on the economy and the issues with techs because that is what is happening across the USA and basically, so sad to be you. We were asked to leave and take our business elsewhere because we were not able to be more flexible. I asked if we could go to any Dodge dealer or an individual technician. I was told that I must find another Dodge dealer, so we will. I would also like to point out the number of texts I received wanting to know if I wanted to sell our car to your dealership. While we had not considered it, I am in the market for a new Challenger so thought that I would check them out while at your dealership. My husband and I talked about trading in my 2019 performance package mustang that just hit 19,000 miles on a Challenger and maybe trading in this 300 STR8 but we will look at another dealership since we were asked to leave because we weren’t flexible with our 3rd appointment. Again, I am sorry for my behavior. We were frustrated because we left our family to make sure we made this appointment, we rescheduled a couple of times, we did our part, but it wasn’t good enough and then we were asked to leave because you have 200 cars needing repairs that have the same story. That, Sir/Ma’am, is not good advertising for someone that was in the market for a new vehicle from your dealership. I hope you find reliable technicians and maybe, just maybe, a service associate that shows compassion instead of hostility. It was not our fault that you are behind. We were just trying to get a Dodge recall taken care of. We are not the type of people that put reviews on Yelp, Facebook, Twitter or any other social media programs, but we are the type of people that will remember where not to go. Thank you for your time. More
by alwz38
Employees Worked With
John Otero
Helpful January 07, 2023
I had the best sales man Stanley Elias. .. he listened to what I needed and what I wanted. Stanley was kind and professional! He got me a great deal. Stanley took extra time show the featur .. he listened to what I needed and what I wanted. Stanley was kind and professional! He got me a great deal. Stanley took extra time show the features I my new truck. I would send anyone to Stanley! Thank you to all that helped me Stanley, Ethan and Brandon:) More
by Angela
Employees Worked With
Ethan and Brandon
December 31, 2022
I would highly recommend Airpark Dodge Chrysler Jeep in Scottsdale, if you are looking for a new jeep grand Cherokee. Stanley Elias, a sales associate helped me. He was extremely knowledgeable about the pr Scottsdale, if you are looking for a new jeep grand Cherokee. Stanley Elias, a sales associate helped me. He was extremely knowledgeable about the product and very courteous not only during the process of buying but his follow up after the purchase. More
by James Vosmik
Employees Worked With
Stanley Elias, Glen Drobney
December 31, 2022
Bought my niece, a new Jeep Wrangler. Stanley was very helpful and knowledgeable. He explained everything to us and follow through on every promise. Highly recommend Stanley at Airpark Je Stanley was very helpful and knowledgeable. He explained everything to us and follow through on every promise. Highly recommend Stanley at Airpark Jeep More
by adriankcamacho
Employees Worked With
Stanley
December 29, 2022
Javonta Walker at Airpark Chrysler Jeep Dodge RAM is phenomenal! He let me know exactly what I was up against with the credit I had, and never gave up on trying to get me what I wanted! Thank you Mr. Wa phenomenal! He let me know exactly what I was up against with the credit I had, and never gave up on trying to get me what I wanted! Thank you Mr. Walker!! More
by Lenniz588
Employees Worked With
Javonta Walker
November 16, 2022
NEVER get service done at this location! I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect to hear "Well I don't know anything about that." or "That person is not here today". I had to go in 4X to get 1 single issue fixed. The buck was always passed and I did not get to work with the same person twice after my first visit. Even Service Managers do not communicate to one another when something has been escalated to try and save any bit of a relationship. Don't waste your time -- I can tell you I had taken off work 4X to get this done. When they finally agreed on the 4th time to give me a loaner, they try to hit me with "well you need to pay for gas etc." Excuse me?! The only reason I am here today is because of your incompetence and inability to service my vehicle. I WILL NOT BE BACK TO THIS LOCATION!!! (Side note - thank you to the service tech that actually was in my meeting with Service Mgr #1 Todd -- and recognized me the 4th time to make good on what was promised bc Service Mgr #2 "had no idea what was going on." He was the ONLY competent person I dealt with) More
by Afur35
Employees Worked With
Nikki Van Doran, Glen Drobney
November 14, 2022
Bought a jeep that was "certified" and in two month I have dead batteries that the dealership refuses to replace. I am still in my 90 day window and they still will not accommodate me. Service is the w have dead batteries that the dealership refuses to replace. I am still in my 90 day window and they still will not accommodate me. Service is the worst everywhere I turned. I wouldn't buy or even have them put air in my tires. More
by CBASS2431
Employees Worked With
Nikki Van Doran, Glen Drobney
September 30, 2022
I worked with Ryan Budrewicz when I inquired about a vehicle. He set up the appointment for a test drive and review. He understood that I had a limited time during the day and he worked with me while vehicle. He set up the appointment for a test drive and review. He understood that I had a limited time during the day and he worked with me while I was there and offline while I was at home. Very professional, I'll be back. More
by j3rrygarciajr
Employees Worked With
Ryan Budrewicz
