Airpark Chrysler Jeep Dodge RAM
Scottsdale, AZ
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Awful Customer Service in Service Department I am a 15 year customer of this dealership and until now have been generally satisfied. It has now been 2 days and I am still waiting to get a call ba I am a 15 year customer of this dealership and until now have been generally satisfied. It has now been 2 days and I am still waiting to get a call back from Beth Ann, the service manager and Coye Pointer, the General Manager and no one calls back. Although the switch board answers the phone I getting the feeling they are about to go out of business as no one calls back. I was very specific that I wanted to schedule service but that doesn't seem to mean much ethos dealership. More
Sales Went in to look at a new Grand Cherokee. Met Keith Fredrick by the door and he helped me home in on what I was looking for. He was friendly and not pu Went in to look at a new Grand Cherokee. Met Keith Fredrick by the door and he helped me home in on what I was looking for. He was friendly and not pushy. Since I was not ready to make a decision he gave me a brochure and his card - then followed up a couple days later to see if I needed anything else. I told him to see what they had in inventory that matched what I was interested in - then made an appointment to go in and make a final decision a week later. Happy with him as well as the sales and finance managers - they were friendly and helpful. More
Sales people were awesome I must say sales people were fantastic Mark Harris was great ,so accomadating and patient not at all pushy. The only thing I will complain about is I must say sales people were fantastic Mark Harris was great ,so accomadating and patient not at all pushy. The only thing I will complain about is I was there for about 5 hours to buy my vehicle. Wish it didn't take so long More
gets the vehicle in and out within at least a day. exellent Great keep up the great work. One thing is that there would be a greeter that takes the customer to the waiting room and see if all is well at that po Great keep up the great work. One thing is that there would be a greeter that takes the customer to the waiting room and see if all is well at that point. I know this would be expensive . just a thought. you may sell items from your inside store. such as the weather mats touch up paint etc. More
Service Scam I took my PT cruiser into this dealer as I noticed they were a five-star dealer. I was from out of town and didn't know anybody that could recommend I took my PT cruiser into this dealer as I noticed they were a five-star dealer. I was from out of town and didn't know anybody that could recommend a place. Took the vehicle in for a shaking on the front end. Left it for the day got a phone call back stating stating that there was $3300 in repairs required. I told him to put it back together and I'd be there to pick it up the guy said I still have to charge you for the labor. I said that's fine I ended up taking to a Good Year service center nearby that was recommended by a local shop that sells parts. I took it in the next morning. All that was required was the wheel nuts to be tightened on the front wheels! That was it ....they didn't even charge me for this service. For Airpark Chrysler to want $3300 to service the front end including motor mounts a complete rack assembly and ball joints was a total rip off! This estimate would've at least require them to take the front wheels off. IF they took them off they put them back on loosely. This was my first and last visit to Airpark Dodge More
Great Service!!! My experience bringing my 2015 Jeep into the shop was, to put it simply....GREAT!!! From the moment I arrived, it was the best service I have ever re My experience bringing my 2015 Jeep into the shop was, to put it simply....GREAT!!! From the moment I arrived, it was the best service I have ever received from any dealership. Mike Doyon was great to work with. I will definitely request him again. More
Waiting 7 hours to hear back on diagnostic I dropped my truck off for an 8 am appointment at Airpark RAM, it is now 3:45 pm and I have not heard back from my advisor. Left 4 messages for her an I dropped my truck off for an 8 am appointment at Airpark RAM, it is now 3:45 pm and I have not heard back from my advisor. Left 4 messages for her and one for the service manager and no return call. I was told that the procedure may take up to 2 hours, now I have sacrificed my work day since I do not have a vehicle. More
Dave Hylton Excellent salesman - personable and informative!! He was patient and clever. He has a winning way and made me feel very comfortable. Next time I wi Excellent salesman - personable and informative!! He was patient and clever. He has a winning way and made me feel very comfortable. Next time I will go to him to make a car purchase. More
This Is What Air Park Dodge Dealer Service Did With Me ok i jest won't to say Dodge air park is the worst expertness i had on my life ever in the past from the time did i bot the car from this dealer on ma ok i jest won't to say Dodge air park is the worst expertness i had on my life ever in the past from the time did i bot the car from this dealer on march tell last Tuesday on 08/25 /2015 i use to go there to do chinning oil cos i but that program for $300 when i perches the car and every time i was there for change oil i have to go back the next day cos the servic deportmant is scke cos i have to go back cos i have leak under the car all over the car spot of oil under i Sade on my on self no more I'm not goning there any more for change oil cos I'm on the rode what abut if the filter fell of the engine what i have to do so i even i call the corporate but i didn' gat any refund and i Sade forgat this moony $300.so i but i had the zack tack and i had to call in and make in appointment and i did on 8/25 i arived on 9.30 am and my service adviser was benjamin levine and i ask him how long it well take the zack tack he told my around 2.1/2 to 3 hourse like what i recpact i told him please can you rooted the tiers please he see shore i swear to god i arrive at 9.30am and the car was ready 10.35 am even i ask him the servic guy how cam was very fast his answer was . i rushed them i left the please to see the car the car was only they did routad the tire and they wash the car and nthing else so the second day i call the service deportmant and i ask for super viser the lady transfer the call to service director Doyle buckmaster for the first day i call him 2 time and i left massage with my phone no and i Sade i thing i gat scrod please gave me a call at my phone no a i wated all day no retern call next day sam i left massage for doyle 2 time but he never gave me a call i fell like they say on there on self scrod him i call again and i ask for deferent person but this time i ask to speck with bethyen the servic manger for 2 day and i left massage with my phone no i swear to god she did the sam what doyle did i fell like I'm so disappointed what they did with me if i know the is what is gonna hapend with me i well never go and buy car from this place please i rote this for sam one to understand way they do this for the customer they don't thing there is review poeple well see the review on there website More
Excellent Customer Service The entire team cares! I would recommend highly to my friends and family. Everyone cared how important this transaction was to me and they delivered! The entire team cares! I would recommend highly to my friends and family. Everyone cared how important this transaction was to me and they delivered! More