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Airpark Chrysler Jeep Dodge RAM

Scottsdale, AZ

3.4
817 Reviews

7801 East Frank Lloyd Wright Boulevard

Scottsdale, AZ

85260

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Showing 817 reviews

March 07, 2011

We bought a used Jeep 3 weeks ago. We had 2 sales people promise itmes and not follow through, we had 2 managers in the department not care to follow up. We went back to trade in the car to get a different More

by sgood96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris P, Suzanne, Tom, Frank, Isiah
Mar 07, 2011 -

Airpark Chrysler Jeep Dodge RAM responded

Dear Mr. and Mrs. Good, First off and foremost, we would like to apologize for the frustration and poor customer care you experienced at our dealership. Exceptional customer service is a number one priority at Airpark Dodge Chrysler Jeep. When we fall short of that mark, we take it very seriously. If myself or the General Manager, Coye Pointer, had been contacted prior to you trading in the vehicle at another dealer, we could’ve handled the situation entirely in your favor. However, since you opted to trade before the following Monday there was nothing that I or Mr. Pointer could do. I do not work on Saturdays or Sundays and Mr. Pointer had taken a rare Saturday off. We are willing to refund the commission that Chris Pachla (who is not related to the GM in any way) earned in the amount of $75.00. In response to the $3,568.00, we are not accountable for any money lost on a trade appraisal performed at another dealership. Sincerely, Mary Robertson Customer Relations Director 480.556.7463

March 03, 2011

Paul Guithart is a professional. He's polite, knowledgeable, keeps me informed of what is going on in the process. I am very impressed with your dealership that you have hired someone of Paul's More

by Carolena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Guithart
March 02, 2011

The only thing I was not happy about is I felt noel and Mitch were only half listening to me some of the time which created a problem when meeting with mr. Tate. Also after repeated request to see cars th More

by rene1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
noel lopez, jimmy tate, mich
March 01, 2011

Outstanding,very friendly sales. Pricing and choice of Outstanding,very friendly sales. Pricing and choice of vehicles was exceptional. No long waits to get the financing done. Stephen was very professi More

by warrenmac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen J Gaillo
February 27, 2011

Damon Ebner did a great job selling me my Jeep lease at a competitive rate. He was very straight forward and made the purchase very easy. David Hallwood was my service manager & did a great job getting my ca More

by butlerwt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Ebner, David Hallwood
February 25, 2011

Thumbs Up...just moved out here from the east coast and you guys blow away all the others in all the extras you do...such as reaching out to me via email at work and showing me photos and an explanation o More

by rbast31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
aaron baez
February 24, 2011

I really enjoyed my experience at AirPark Dodge.. The Fleet salesman (Damon) worked very hard and achieved my expectations, above and beyond to be truthful.. I had made plans to pick up my 2010 challenge More

by dave.breault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon (Fleet sales) Derrick (Finance)
February 19, 2011

We didn't know anything about Airpark Jeep when we went there, it was just the closest dealership to our home. We are so glad that we chose Airpark. Everyone we dealt with so far has been fantastic and v More

by ssmit1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lynch, Gary Watts
February 19, 2011

I purchased a 2011 Dodge Journey Mainstreet from Fred. I called the provious day & arrived on time. Fred was waiting & was so friendly. I didn't purchase the car I came for but am very happy at what Fred re More

by cruisercat42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Nielsen
February 17, 2011

The sales person Jeff(sorry rather bad with names) did not push, accepted what I wanted and helped me achieve acquiring my vehicle.Having had a jeep previously knew what I wanted. great vehicle, easy to More

by Thelma Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff.....
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