Airpark Chrysler Jeep Dodge RAM
Scottsdale, AZ
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We bought a used Jeep 3 weeks ago. We had 2 sales people promise itmes and not follow through, we had 2 managers in the department not care to follow up. We went back to trade in the car to get a different promise itmes and not follow through, we had 2 managers in the department not care to follow up. We went back to trade in the car to get a different one (three things broke in first 2 weeks with car) and our third salesman never bothered to call us and try to make a deal. Worst car buying experience ever, and it was going to be the 8th jeep of my family. I would never go there again, and almost want to hang out in the lobby and tell people how bad they are. I won't even say what the GM did to make up for the problems, almost too embarassing to mention! They have $3568 of my money (trade in and deposit), but did agree that I should get back the $195 on the oil change package. The commission that the liar Chris P made for doing nothing of course was something that Uncle (or whatever family relation the GM has to him) wouldn't take away. Worked with Suzanne -she was ok- Chris P -was terrible, lied to my wife, and never followed through on anything he promised- Tom (Manager) not worth the air we breathe Frank (another Manager) probably worth less since he kept telling me he couldn't help it was Tom's deal Isiah - never really bothered to sell us a car even though in the end we wanted to get a new Jeep, Frank's top guy for what it's worth GM Coit or whatever his name is isn't worth anything either More
Paul Guithart is a professional. He's polite, knowledgeable, keeps me informed of what is going on in the process. I am very impressed with your dealership that you have hired someone of Paul's knowledgeable, keeps me informed of what is going on in the process. I am very impressed with your dealership that you have hired someone of Paul's caliber (no pun intended since I own a Calibre :)) to serve your customer service clients needs. Never having owned a Dodge before I am also quite pleased with the responsiveness of the car; the comfortable ride whether in the City or driving to California, northern Arizona, etc. I have recommended Airpark to several friends. Thank you! More
The only thing I was not happy about is I felt noel and Mitch were only half listening to me some of the time which created a problem when meeting with mr. Tate. Also after repeated request to see cars th Mitch were only half listening to me some of the time which created a problem when meeting with mr. Tate. Also after repeated request to see cars that were 150 or less a month noel only showed us one car until the manger stepped in. Mitch made up for it. Mr. Tate was awesome. He was not pushy and he was honest and straight forward. More
Outstanding,very friendly sales. Pricing and choice of Outstanding,very friendly sales. Pricing and choice of vehicles was exceptional. No long waits to get the financing done. Stephen was very professi Outstanding,very friendly sales. Pricing and choice of vehicles was exceptional. No long waits to get the financing done. Stephen was very professional and the choice he had actually lined up for us to look at was great,he new exactly what i was after. Introduction to staff and service department manager was also a boost. After having bad experiencing with other motor dealers. AIR PARK has renewed my confidence in the American motor industry. Well done and a special thanks to Stephen J Gallo. More
Damon Ebner did a great job selling me my Jeep lease at a competitive rate. He was very straight forward and made the purchase very easy. David Hallwood was my service manager & did a great job getting my ca competitive rate. He was very straight forward and made the purchase very easy. David Hallwood was my service manager & did a great job getting my car in & out on a busy Saturday morning. I am very satisfied with the sevice I received at Airpark & will continue to come to the dealedship for service & recomend you to my friends. More
Thumbs Up...just moved out here from the east coast and you guys blow away all the others in all the extras you do...such as reaching out to me via email at work and showing me photos and an explanation o you guys blow away all the others in all the extras you do...such as reaching out to me via email at work and showing me photos and an explanation of each service in detail that is happening on my Jeep...once I picked up my Jeep you had a booklet of all the services that were completed and again included photos and an explanation of each service in detail, Since we moved out here in July of 2010 we have used one other JEEP dealer in the west valley...who was good...but you guys ROCK! More
I really enjoyed my experience at AirPark Dodge.. The Fleet salesman (Damon) worked very hard and achieved my expectations, above and beyond to be truthful.. I had made plans to pick up my 2010 challenge Fleet salesman (Damon) worked very hard and achieved my expectations, above and beyond to be truthful.. I had made plans to pick up my 2010 challenger R/T on Sat. but due to schedule conflicts I decided to come in on Friday 8:00 pm.. I had not relayed this to Damon so when I got to the dealership he had already left for the evening to enjoy a meal with his wife.. Someone must have called him because as soon as he found out I had come in he stopped eating dinner with his wife to come back to the dealership to finalize the deal.. We got all the paper work completed and I left with my 2010 Challenger at around 10:00 pm.. The other gentleman I would like to address would be the Finance person (Derrick) he made it a very pleasant experience and got me an interest rate that I know took him some time and a lot of talking to lenders to get. He also gave up time with his family in order to get me into my car that night.. I really appreciate your employees and because of them I will send anyone I talk to your way and I will be a loyal customer of your dealership.. Once again thank you for the pleasant experience and I look forward to future business with your dealership... Thank you Damon and Derrick... More
We didn't know anything about Airpark Jeep when we went there, it was just the closest dealership to our home. We are so glad that we chose Airpark. Everyone we dealt with so far has been fantastic and v there, it was just the closest dealership to our home. We are so glad that we chose Airpark. Everyone we dealt with so far has been fantastic and very professional. Jerry was great! A totally positive experience!! More
I purchased a 2011 Dodge Journey Mainstreet from Fred. I called the provious day & arrived on time. Fred was waiting & was so friendly. I didn't purchase the car I came for but am very happy at what Fred re called the provious day & arrived on time. Fred was waiting & was so friendly. I didn't purchase the car I came for but am very happy at what Fred recommended. The trade in price was in line with what I came up with on a website. In addition to the $750 Chrysler LLC rebate I received the FFP and an additional $400 off. More
The sales person Jeff(sorry rather bad with names) did not push, accepted what I wanted and helped me achieve acquiring my vehicle.Having had a jeep previously knew what I wanted. great vehicle, easy to not push, accepted what I wanted and helped me achieve acquiring my vehicle.Having had a jeep previously knew what I wanted. great vehicle, easy to drive, very comfortable, enough packing space for our needs More