Airpark Chrysler Jeep Dodge RAM

Great experience. I was very reluctant to walk into a dealership and deal with a "pushy" salesman but found from the moment that I met Mr. Gallo that he was a true professional. It was immediately obvio dealership and deal with a "pushy" salesman but found from the moment that I met Mr. Gallo that he was a true professional. It was immediately obvious that he has passion for his work. He was knowledgeable about his product and thorough in his explanations. He also took the time to listen to me, my situation and my needs to get me the car I wanted not push the car he wanted me to buy. It was refreshing to work with someone who went out of his way to make a customer comfortable in a dealership. I want to thank Steve and the rest of Airpark for the great experience! More

We leased a new Jeep Wrangler on June 13th, and I have to say that Steve Gallo was probably the worst salesperson I have ever dealt with in purchasing or leasing a new vehicle. He was extremely pushy and a say that Steve Gallo was probably the worst salesperson I have ever dealt with in purchasing or leasing a new vehicle. He was extremely pushy and a tad rude when we didn't want to pay the price he was asking. He called himself "Mr. Customer Service" (which he was not), and told us that he "had to feed his children" when we did not want to make the deal that he wanted us to make. In a nutshell, mid-deal he informed us that the vehicle we were leasing as a NEW vehicle had 750 miles on it because of a finance deal gone bad. That is all fine and good, however when we were scheduled to take delivery on the unit, the car had the following problems: burn marks on the rear rug, scuff marks on the center console, water stains on the seat cover, and splotches all over the hard top of the vehicle. He claimed he "did not notice these things" on the vehicle before delivery. He wanted us to take it that day, and of course I did not and insisted that everything was corrected before taking it off the lot. That was on June 17th, and we heard nothing from that man for an entire week and they had cashed our deposit check and initiated the lease. He also had the wrong VIN number on the lease deal, and I had to come in and re-sign all of the papers. I called the dealer after 1 week, and refused to deal with him for the next scheduled car delivery. John Patrick delivered the car to us, and I have to say that both he and David Short (finance) were the saving grace of this entire mess. John made sure that the carpeting was properly replaced and that the seat covers and hard top were clean and spot-free. He did a great job of cleaning up Mr. Gallo's colossal mess. Dave in finance is a GREAT guy, and explained the entire finance process clearly. They need to hire 10 more of Dave!!! He actually cares about the customer, and is very intelligent and personable. He gets an A+ for customer service!!! We brought the car in for a minor servicing a few days ago, and I have to say that the service department is absolutely great. Friendly, efficient, accomodating, and they actually called to let me know the status of the car. The car was returned to me clean and perfect, and with a smile. Very reasonable price too (my dog got carsick and they cleaned the rug and seat for us for only $35!!). The service writer (I think his name was Steve too) was great, and he also gets an A+ for customer service. So do the guys who cleaned up the car; it even smelled good, very impressive! The reason the dealership did not get all 5-ratings was because of our initial experience with Mr. Gallo. He needs a lesson from the other employees that I mentioned in decorum. More

I have been in the market for a new RAM truck for several months. We visited Airpark and we were treated with respect from the start. The staff was friendly and available quickly. The process to purchase was months. We visited Airpark and we were treated with respect from the start. The staff was friendly and available quickly. The process to purchase was smooth and they were true to their word that the are willing to negociate so I felt I got the best deal I could. Thank you for working with us and the truck is really great!!! More

Richard was a very nice guy, he was extremely helpful and considerate. He went above and beyond to make sure I felt comfortable and as if I was a valuable customer. He was concerned that I wouldn't like the considerate. He went above and beyond to make sure I felt comfortable and as if I was a valuable customer. He was concerned that I wouldn't like the vehicle since it hadn't had the chance to go through service and detail. More

I was helped right away, Very friendly service, loved the car, and the price. Can't wait to do business with you in the future! I really look forward to working with meredith, she was very down to earth and car, and the price. Can't wait to do business with you in the future! I really look forward to working with meredith, she was very down to earth and helpful. She really knows how to sell a car without hassle, thank you meredith! More

Steven was very helpful. He showed me how everything works in my new jeep. from the stero, cd player to all of the setting all the storeage space the back up camera. He spent some time with me to make s works in my new jeep. from the stero, cd player to all of the setting all the storeage space the back up camera. He spent some time with me to make sure I understood how everything works.He is a very nice young man. and I want to thank him for showing me everything.He didn't give me any crap about paying the car in cash in full. and thank you steven for sending me a nice birthday wish. this is the best car and I love it. I do have a few little thing with the car. 1. i have a little paint chip by the gas nosel. the paint guy is not there when I get off of work. The back up camer to me looks fussey. I have a co-worker who just got a jeep too and her camera is clear. But overall I love it. More

Even though we never met anyone in person due to our location, the staff was extremely friendly and helpful. I know Scottsdale has a great dealership; I just wish we could get the same kind of service location, the staff was extremely friendly and helpful. I know Scottsdale has a great dealership; I just wish we could get the same kind of service from a local dealership here in Michigan. Thank you for all of your help. More

Mary was very helpfully to me with my inquiry about the vehicle that I was interested in. She took the time to find out the location of the car on your lot and then drove me to another lot so that I coul vehicle that I was interested in. She took the time to find out the location of the car on your lot and then drove me to another lot so that I could see and drive the car. We returned back to the dealership. More

Aaron did a great job diagnosing my problem and getting it fixed. He was prompt in responding to my calls and kept me in the loop on the status of my vehicle. I will return to AirPark to get my vehicles se it fixed. He was prompt in responding to my calls and kept me in the loop on the status of my vehicle. I will return to AirPark to get my vehicles serviced! Thank you Aaron and the staff of AirPark Dodge Chrysler Jeep! More