Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Airport Honda
Alcoa, TN
3,104 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
3,104 Reviews of Airport Honda
April 23, 2020
Nicest experience yet! Did most of the deal over the phone as I live about 200 miles away. Brett, Geof and Matt made it so easy........the best part beyond the friendliness Did most of the deal over the phone as I live about 200 miles away. Brett, Geof and Matt made it so easy........the best part beyond the friendliness of the staff is that Airport Honda doesn't try to add on a bunch of inflated price goodies like many dealerships. Also, most of the staff has been there long term, which tells you a lot about the kind of dealership where you are shopping. If you're in the market for a Honda I would suggest you give Airport Honda a call! More
by Truck Nut
Employees Worked With
LaMarcus Thompson, Brett Marriott, Geof Ryback, Matthew Johnson
April 23, 2020
Very helpful not pushy patient. Takes time needed to show car and how everything works. Available for additional questions if needed after I get use to all changes car and how everything works. Available for additional questions if needed after I get use to all changes More
by Jnjall
Employees Worked With
Kevin Coffman
April 22, 2020
ANOTHER Great Buying Experience at Airport Honda I just purchased my 8th vehicle from Airport Honda. ALWAYS impressed with the Sales Department and Finance Department. Daryl Casteel and Joey DeCarl I just purchased my 8th vehicle from Airport Honda. ALWAYS impressed with the Sales Department and Finance Department. Daryl Casteel and Joey DeCarlo took excellent of this long time customer of Airport Honda. More
by jim.pem12
Employees Worked With
Mark Morgan, Daryl Casteel, Joey DeCarlo
April 20, 2020
A five star rating just isn’t high enough to rate the incredible experience we had with Kevin Coffman at the dealership! We’ll be back! incredible experience we had with Kevin Coffman at the dealership! We’ll be back! More
by Bain1980
Employees Worked With
Chris Denny, Kevin Coffman, Mark Morgan
April 19, 2020
Very happy with my very first car purchase! If you are in the market for a vehicle I would highly recommend Matt Johnson at Airport Honda! He made the buying process a breeze! He went above and beyond and he the market for a vehicle I would highly recommend Matt Johnson at Airport Honda! He made the buying process a breeze! He went above and beyond and helped me stay in my budget. I could not have been happier! He was very understanding and took the time to go over everything with me! More
by larissaakins14
Employees Worked With
Matt Johnson , LaMarcus Thompson, Matthew Johnson, John Pastirko
April 17, 2020
New car Dan Standford and Lamarcus Thompson both were just outstanding people to deal with, Both very easy and nice to deal with just a great overall experien Dan Standford and Lamarcus Thompson both were just outstanding people to deal with, Both very easy and nice to deal with just a great overall experience cant say enough thank you both KC More
by kclark18
Employees Worked With
Dan Sanford, LaMarcus Thompson, Henry Love
April 15, 2020
Honda Wants Money more than fixing the problem. Don't waste your time going to the service department at Honda at Airport Hwy Alcoa unless you have a warranty. The sales individuals up front are les Don't waste your time going to the service department at Honda at Airport Hwy Alcoa unless you have a warranty. The sales individuals up front are less interested in fixing your vehicle and more interested in selling you something you don't need or have already paid for thru them. I came in because my VSA light was on and as is usual with complex vehicles today you have to go to a dealer to find out what is wrong. $109 fee (125.41 after shop costs) to hook the vehicle up to their computer and read the codes. I think that's a little high since Honda could just as easily release their diagnosis codes open source but hey everyone has to make some money somewhere so OK. 40 minutes later the sales man calls me back to tell me that they "diagnosed" my vehicle and I need a $1516 part. "Oh by the way I see that your vehicle only has 89k miles but since it's older than 7 years you need to have our $1080 service to replace your timing belt". Hang on I came in to have my VSA light diagnosed. I paid to have the VSA light diagnosed. Did you check the $1516 part to verify it was the cause? Well, no based on the error codes the tech "diagnosed that you need this part. Do you want to order it?" Wait so I paid $125.41 so you could guess? To add insult to injury when I checked out they tried to keep the paperwork with the error codes on it. The only paperwork they would give me was the bill for their guess fix part and a totally unnecessary service. I say unnecessary because I had that service completed 10k miles ago at another Honda dealership. Apparently Honda dealerships lack the ability to track regular maintenance or just try to encourage unnecessary services in order to make more money of those of us who actually work. I will discourage anyone from ever looking at Honda vehicles after this experience. Especially Airport Honda in Alcoa. More
by seanharris
Employees Worked With
Joe Lafollette
April 14, 2020
Joey and Brett(who initially responded to my inquiries about two cars I was looking at) and LaMarcus were so helpful with me today! I am a first time buyer so I’m new to this whole car buying thing. Joey about two cars I was looking at) and LaMarcus were so helpful with me today! I am a first time buyer so I’m new to this whole car buying thing. Joey was so kind and patient with me today as we test drove 3 different cars and answering many of my questions. I ended up going with a different option than I planned originally and I’m very happy with my purchase. Overall, the whole experience was great, from the sales all the way to the financial department! If you are looking for a car dealership with great customer service, go to Airport Honda! More
by missmollyk24
Employees Worked With
Trustin Hampton, LaMarcus Thompson, Brett Marriott, Joey DeCarlo
April 14, 2020
Kevin Coffman is the best. I had a car I never thought I could get out of and he made it happen hassle free. I owned Fords for 30 yrs but he has changed that forever. Thank you for the great service. could get out of and he made it happen hassle free. I owned Fords for 30 yrs but he has changed that forever. Thank you for the great service. More
by Chrisrod5922
Employees Worked With
Kevin Coffman, Chris Denny, LaMarcus Thompson
April 13, 2020
Great Customer Services !!! Joey Decarlo is a great salesman, He answered all my question and was so helpful. I purchased the kind of Vehicle I was looking for at a great price. Joey Decarlo is a great salesman, He answered all my question and was so helpful. I purchased the kind of Vehicle I was looking for at a great price. I will always recommend Joey to anyone. More
by Pam
Employees Worked With
Trustin Hampton, Mark Morgan, Joey DeCarlo
