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Airport Honda
Alcoa, TN
3,269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,269 Reviews of Airport Honda
August 30, 2017
Team Work It was a pleasure to observe team work in action. Each member was eager to assist the other with no signs of "why don't you do this yourself." It was a pleasure to observe team work in action. Each member was eager to assist the other with no signs of "why don't you do this yourself." More
by finedrive
Employees Worked With
Managers were supportive and cooperative., LaMarcus Thompson, Homer Hart, Jeffrey Baerns
August 27, 2017
Great experience Friendly and experienced staff. Worked with us and our budget to help us get what we wanted. Were not overbearing or pushy. I appreciate that! Friendly and experienced staff. Worked with us and our budget to help us get what we wanted. Were not overbearing or pushy. I appreciate that! More
by Caddybuyer
Employees Worked With
LaMarcus Thompson, Brett Marriott, Jeffrey Baerns
August 13, 2017
Purchase of 2017 CR-V I bought my first Honda at Airport Honda today. JB Baerns did an awesome job. Everyone at AIrport did a great job at making this purchase a smooth t I bought my first Honda at Airport Honda today. JB Baerns did an awesome job. Everyone at AIrport did a great job at making this purchase a smooth transaction. I would definitely recommend JB and Airport Honda for your next Honda purchase. More
by ccgarr35
Employees Worked With
Jeffrey Baerns
August 13, 2017
Car sales Dan Sanford was an excellent salesperson. He worked fast and efficient to achieve the demanded timeline. He was personable and accommodating to my s Dan Sanford was an excellent salesperson. He worked fast and efficient to achieve the demanded timeline. He was personable and accommodating to my sweet heart and my service animal. Dan assisted me as the buyer to make sure I was comfortable in the new vehicle prior to leaving the dealership. An overall excellent customer experience. So excellent that my sweet heart plans to buy another vehicle next week. More
by Sundancer7
Employees Worked With
Dan Sanford, Homer Hart
August 08, 2017
JB was amazing , everyone made by experience such a pleasure JB made my experience a pleasure. He answered all my questions. He was very patient. I will always purchase my vehicles and refer to Airport Honda!!! JB made my experience a pleasure. He answered all my questions. He was very patient. I will always purchase my vehicles and refer to Airport Honda!!! More
by DonnaB
Employees Worked With
Trustin Hampton, Homer Hart, Jeffrey Baerns
August 07, 2017
Second purchase! Repeat customer says a lot. Tim Bowers did another great job with expertise and customer care and all the necessary work and follow thru each time. Th Repeat customer says a lot. Tim Bowers did another great job with expertise and customer care and all the necessary work and follow thru each time. There was a snafu with our bank, but LeMarcus handled it easily and professionally. We are very pleased. More
by Kurt
Employees Worked With
LaMarcus Thompson, Tim Bowers
August 05, 2017
Excellent and Helpful Service JB Baerns was very helpful. He found the car I was looking for, and he quickly got the ball rolling. He answered all my questions and was incredibly p JB Baerns was very helpful. He found the car I was looking for, and he quickly got the ball rolling. He answered all my questions and was incredibly patient with me. I would recommend this dealership to anyone. He was not pushy, and he did not try to push me into a car I didn't want. This was excellent service! More
by Jamie Raby
Employees Worked With
Homer Hart, Jeffrey Baerns
August 03, 2017
Great experience JB and Jon P were great! We arrived late on a Wednesday and JB and his team stayed past closing to make sure my 18 year old daughter left in a Honda F JB and Jon P were great! We arrived late on a Wednesday and JB and his team stayed past closing to make sure my 18 year old daughter left in a Honda Fit. Thanks for making it a easy purchase. More
by Bam119
Employees Worked With
Jon Pastirko, Jeffrey Baerns
July 31, 2017
Wonderful Car Buying Experience I am very pleased with my experience at Airport Honda. The staff was very attentive and thorough. I went looking for a Honda CR-V, and my wonderful sa I am very pleased with my experience at Airport Honda. The staff was very attentive and thorough. I went looking for a Honda CR-V, and my wonderful salesman, Kevin Coffman found the perfect CR-V for my family. Everything was explained to us very well. I honestly have no complaints at all with any of the employees who helped us. I highly recommend this team to anyone looking for a Honda! More
by krich0513
Employees Worked With
Chris Denny, Kevin Coffman, LaMarcus Thompson
July 29, 2017
After having a flat tire, I went to Airport Honda for repair After a tire blowout on my 2005 Honda Odyssey, I first spoke with Bert Glass at Airport Honda who was very customer friendly until he never returned t After a tire blowout on my 2005 Honda Odyssey, I first spoke with Bert Glass at Airport Honda who was very customer friendly until he never returned the message I left on his voice mail. When I had my Honda toed to Airport Honda, I received a call from Bill Honda giving me the cost of a replacement. I questioned the cost and Bill treated me as a number and kept telling me he was going by the book. I can understand rules but fail to understand basic customer manners or even efforts to work with me. I wanted so much to look at other options but – with a flat pac tire, no spare, and the major cost of towing across town, there were no other options. Very reluctantly, I agreed to purchase a brand new tire but never heard nothing more from Bill that day. On Monday when I arrived to pick up my Honda, Bill told me he just replaced the damaged tire with a new one. I would have thought there would have been a rotation putting the new one on front but Bill was so into himself, I meant nothing to him. He just simply blew me off as just another number. Not even a thank you or any kind words. I can’t help but wonder how many other customers he has turned off as much as me. This time, I experienced one of the very worse customer relations/customer support that I have ever experienced and I am sorry Airport Honda has such a person in their employment. I will never ever bring my business to Alcoa Honda again and will strongly recommend likewise to others. More
by F Michael Combs
Employees Worked With
Bill Burns, Bert Glass
