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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,376 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,383 reviews

December 14, 2019

Outstanding Service & part repair Brought in my highlander to get a new rear bumper and 3M clear film for top of bumper. Outstanding service from Klaus during check in process and gre More

by RICHARD.crooke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus!!
Dec 16, 2019 -

Al Hendrickson Toyota responded

It was our pleasure to assist you, Richard! Thanks so much for trusting us with your Toyota Highlander's repairs. If any future issues should arise, we will be here to help.

December 13, 2019

Amazing they are professional and friendly . Ansy Larose was friendly and profesional . He took the time to explain everything to me. For me Toyota have the More

by VARGASA426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Larose
Dec 13, 2019 -

Al Hendrickson Toyota responded

Thank you for the 5 star review! All of us here at Al Hendrickson Toyota couldn't be more pleased to hear that Andy and our service team took good care of you and your vehicle. We will be sure to share your kind words! We are looking forward to seeing you again.

December 12, 2019

Well cared for Robert Kopp listened to what I said, understood my problem, got it resolved and as always was easy and pleasant to deal with throughout my visit. More

by MARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kopp
Dec 12, 2019 -

Al Hendrickson Toyota responded

Thank you for the 5 star review! We are so pleased to hear that Robert took good care of you and helped you resolve your problem. We will be sure to share your kind words with him! We are looking forward to working with you again.

December 12, 2019

Good service job ! My service agent Jennifer got a manager to check my 2019 Toyota Camry XLE poor mileage (average of 21.3 miles per gallon) and very poor performance t More

by M34FUN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Dec 16, 2019 -

Al Hendrickson Toyota responded

I'm sorry that you're still experiencing issues with your vehicle. We'd like to have you come back in for another appointment. I won't be able to locate your contact information without a name, so would you please give me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 12, 2019

Very disappointed. When I picked my car up the numbers on the odometer were changed. The sticker for my next visit was. Dated November 2019. After I called somebody b More

by MELCH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2019 -

Al Hendrickson Toyota responded

It was a pleasure speaking to you earlier! I'm glad you found the sticker. We look forward to seeing you again for service in 2020! Thank you- Jessica Fernandez- (954) 545-6502

December 12, 2019

Job well done as usual! My service appointment turned out to be a smooth sail down victory lane. As a client, I felt not only taken care of, but also treated with the upmost More

by christian.espinosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 13, 2019 -

Al Hendrickson Toyota responded

Christian - Thank you so much for sharing this feedback about your recent service visit! We love to hear that Klaus took excellent care of you and delivered respectful service. We hope you have a wonderful weekend!

December 11, 2019

Had better customer service experience before After the third call from Al Hendrickson Toyota I finally made the appointment to take my car for a oil change. When I made the appointment I told I w More

by paulamello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 12, 2019 -

Al Hendrickson Toyota responded

I would never want my guests to be treated in the manner you've described here. I'm very sorry for the way you were spoken to and can assure you that this will be addressed. Thank you for bringing this concern to my attention. Gary Cann - Vice President Parts and Service - (954) 972-1100

December 11, 2019

Great experience! So far every time I have come here I’ve had a good experience. People are very friendly, doesn’t take forever to get something done. They have a shutt More

by nattmarie0520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 11, 2019 -

Al Hendrickson Toyota responded

Thank you for the kind review! We are so grateful to have you as a regular customer here at Al Hendrickson Toyota. Providing friendly and convenient service is what we strive to do, and we couldn't be happier to hear that we are living up to our values. We look forward to working with you again!

December 11, 2019

Review of service center Very helpful and efficient. Did not have to wait too long. Sorry to learn you no longer include carwash. Interior of service center needs makeover! More

by CDL954
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Krupp
Dec 11, 2019 -

Al Hendrickson Toyota responded

Thank you for the kind words about our service! We also appreciate this feedback about our facilities and will take it into consideration moving forward. Hope to see you next time at Al Hendrickson Toyota!

December 11, 2019

Put the wrong oil in my truck (again) After leaving from my oil change that morning I notice my next oil change is due in 5000 miles, which means they put the wrong oil in my truck. That y More

by BWITKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Al Hendrickson Toyota responded

I'm so sorry for our mistake. I'd like to help here but without your full name I won't be able to pull up your contact information. Would you please call me at your earliest convenience so we can make things right? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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