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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,185 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,185 reviews

August 17, 2019

Perfect!! Everything was very fast ans perfect for me, It took lees than 40 minutes to make oil change. That was my first time on that location I'm glad to chos More

by xeybel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ansy, Larose
Aug 19, 2019 -

Al Hendrickson Toyota responded

We are delighted to see your great feedback after your oil change service. Thank you for choosing Al Hendrickson Toyota!

August 17, 2019

Quick and easier than other car purchases. I am very happy with my used car purchase and Henry went the extra mile to take my other car home for me. He set up my phone and everything. Overall I More

by TWISTERBREN72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enri Mandili, Jerry Velasquez
Aug 19, 2019 -

Al Hendrickson Toyota responded

Thank you for this excellent review! It makes us happy to hear that Henry delivered a five-star experience and made sure you drove home a satisfied customer. Hope to work with you again at Al Hendrickson Toyota!

Aug 19, 2019 -

TWISTERBREN72 responded

I would say after my closer inspection yesterday that it could have been better detailed.

August 17, 2019

Good dealership great work environment Great dealership. Great customer service and friendliness. Very speedy service and snack provided while you wait for your vehicle.Would recommend to a More

by SUZETTEPALMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chener Petit Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Al Hendrickson Toyota responded

Hi Suzette, thank you for your review and and your recommendation - we appreciate your business. We hope your next visit will result in a 5-star experience for you!

August 17, 2019

Six month service Called for appointment, got one the next day .. my service person is always Jarred, he is very courteous and knowledgeable . My car was serviced ver More

by DORAFRNNDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Al Hendrickson Toyota responded

Thank you so much, Dora! We are delighted that you can depend on Jarred and the Al Hendrickson Toyota team for five-star care. Have a wonderful week.

August 17, 2019

No good! This is not a complaint against the service nor the rep (Robert). it's against the charge.. I took my car miles before the car reached the 35,000 and More

by CBARRANTES28
Price
Recommend Dealer
No
Employees Worked With
Oscar
Sep 02, 2019 -

Al Hendrickson Toyota responded

I'm sorry to see that we didn't impress you during your visit. We can do better and I appreciate you sharing this feedback so that I may address it with my team. If there is anything I can do to help, please don't hesitate to call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 17, 2019

15000 mile check Robert is always so nice and my service always gets done within the time frame promised. Sometimes sooner! I would recommend the service department t More

by tabblett
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert
Aug 19, 2019 -

Al Hendrickson Toyota responded

Thank you so much for being a loyal Al Hendrickson Toyota customer! It makes our day to hear that you've received consistently excellent service from Robert. We look forward to serving you for years to come.

August 17, 2019

15,000 mile inspection Inspection performed fast, It took less than 45 minutes from drive-up to drive-out. Service was a standard 15,000 miles inspection of visible items More

by NINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Dennis
August 17, 2019

Amazing service from Jason tuck I came in Wednesday for a oil change and had Jason Tuck as my service consultant. He was friendly, understanding, and made me feel like me and my car More

by crystalhenry24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason was great I don’t no why his name is not inside the list above., but Jason was my service advisor and was great
Aug 19, 2019 -

Al Hendrickson Toyota responded

Crystal, we are delighted that Jason has impressed you during your oil change and alignment services. Thank you for trusting Al Hendrickson Toyota to take care of your car!

August 16, 2019

Good Service At my age 86 young years I could not find my way out of parking lot. Yes I was told to follow exit signs (very small etc) but for some reason could no More

by HUSKIE1433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar only one, other then person who brought the car to me.
Aug 21, 2019 -

Al Hendrickson Toyota responded

I'm very sorry for the trouble you had exiting our parking lot. We strive to deliver a seamless experience for our guests and I'm going to pass along this feedback to my team so we can address it. Thank you for your support and we look forward to serving you next time! Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 16, 2019

Awful experience I brought my 2011 4Runner which only has 85000 miles for service . They claim to have fixed the issue and charged me $2,300.00. I picked up my vehicle More

by TAVERASJOEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Aug 30, 2019 -

Al Hendrickson Toyota responded

We strive to deliver straightforward and transparent service and I'm sorry to see that you're disappointed. I would appreciate the chance to look into this for you and see if there is anything I can do to help. Would you please call me when you can? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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