Al Hendrickson Toyota

Sold my car to someone else before I could pick it up I had a horrible experience with this dealership. I live in north Florida and after signing a buyers agreement on terms and sending certified funds fo I had a horrible experience with this dealership. I live in north Florida and after signing a buyers agreement on terms and sending certified funds for the purchase overnight by FedEx, I spoke with Erik late Saturday to be sure everything was in order. He assured me that it was, that he had sent everything to their business office and that the car was secure until my arrival Tuesday morning. I got a call from him Monday morning that the car had been sold the day before. Though he did overnight my certified checks back to me, I am still out the airfare and my overnight fees totaling more than $200. I left a message with the President to discuss, but never got a call back. I did have a message from the CEO, but he never returned my call. Will never do business with this group again. More

Great service. Always ! I have no complain. I am Always very satisfy with the service ! And Chris K. Adds to it ... very attentive. Keeping me informed what it’s going on w I have no complain. I am Always very satisfy with the service ! And Chris K. Adds to it ... very attentive. Keeping me informed what it’s going on with my car ! More

Not giving me the peace of mind Had to come back to fix problems that supposed be solved. Replaced new battery (according to their reccomandation, the battery was still functional) a Had to come back to fix problems that supposed be solved. Replaced new battery (according to their reccomandation, the battery was still functional) and then the day after I had to use jumpers to start my car and visit them again, they said deffective battery (couldn’t they check before I left in the first time??) Another case, I had a service, came back the day after due to noice in the wheels, so they found another part that need to be replaced with sever malfunction, just the day after!! Hey it’s Toyota Siena 2016, relatively new car.. I would expect them to fix the car and not making me coming back the day after to re-fix it... and not putting me and my family in risk (bad wheel part that had to be replaced just the day after!!) I don’t get my peace of mind expected from dealership !! I have used their service for the last year and a half, probably will stop using them. More

Great experience Al Hendricks Toyota made buying a car easy with no pressure. Amanda at Al Hendricks is amazing and shows great customer service. I would recommend the Al Hendricks Toyota made buying a car easy with no pressure. Amanda at Al Hendricks is amazing and shows great customer service. I would recommend them greatly More

It was the best experience ever! It was excellent customer service! They treated me like VIP!!! Toyota is the best car dealership.They were willing to help me with any questions I mig It was excellent customer service! They treated me like VIP!!! Toyota is the best car dealership.They were willing to help me with any questions I might have. It was a very happy Sunday for me. The car was beautiful, classy and nice. More

Service not done I have called this dealership several times and left messages to make an appointment to have the body work that I was told to call to schedule and no I have called this dealership several times and left messages to make an appointment to have the body work that I was told to call to schedule and no one returns my calls. This is very bad customer service More

Gave me a great lease deal Gave me the most competitive lease rate of a number of dealerships that were contacted. Staff were professional. There was a small misunderstanding Gave me the most competitive lease rate of a number of dealerships that were contacted. Staff were professional. There was a small misunderstanding in the Finance Manager’s office resulting in an overpayment on the down payment, but the dealership agreed and refunded the overpayment after the fact, a testament to their integrity. More

I love this dealership! I am a three time owner of the RAV4! I go to Al Hendricks Toyota in Coconut Creek because of the sincerity and professionalism I have experienced ther I am a three time owner of the RAV4! I go to Al Hendricks Toyota in Coconut Creek because of the sincerity and professionalism I have experienced there in the past 6 years. I have never felt pressured while considering a new purchase. Each time I have traded in and bought a new RAV4, the experience has been great! Adam and Zeke worked hard to get me in the RAV4 that I wanted while working with numbers and even lowered my monthly payment by $20 per month!! For me, it is always WIN/WIN at Al Hendricks Toyota! More

Fast service The service was excellent and very fast. The staff was very well mannered & friendly. I would definitely recommend this dealer to a friend. The waitin The service was excellent and very fast. The staff was very well mannered & friendly. I would definitely recommend this dealer to a friend. The waiting area was very clean. We had complementary coffee & other things to eat. More

excellent service Chris Laporte always takes good care of my car and me as a customer. I never have to wait and he lets me know when it is ready Chris Laporte always takes good care of my car and me as a customer. I never have to wait and he lets me know when it is ready More