Al Hendrickson Toyota

I don't know where to start, I'm still processing my experience, our sales person Chris was nice, then Luther the sales manager came and explain to me everything about the car, the car on line display experience, our sales person Chris was nice, then Luther the sales manager came and explain to me everything about the car, the car on line display a price of $22,299, then they added so many things, example the rims for $1800, (photo online shows the vehicle came with those especific rims, Luther didn't give me an explanation, he said the rims were add ons), a mandatory dealer package fee for $2995, they added gap insurance without mentioning for $1200, and an extended warranty for $2995. I didn't even know what my final number was, just my monthly payment, Marcos the financial manager said it was a good deal, don't play with your money he said, and then I signed, I didn't get a break down, I felt rushed and mislead. I just realized everything that it was added, when i came home and open the UBS, (my final number was $30k), the warranty was mandatory because the bank asked for it, that's what Marcos said, (I just read, you are not required to buy gap insurance, extended warranty or credit insurance), red flags everywhere, I feel so disappointed, they didn't even give me a full tank, only 10 miles worth of gas, one key fob, no mats for my car, just sad. I will not recommend this dealership to anyone. More

The people at Al Hendrickson are polite, kind, and professional and will answer any question you want to ask them. professional and will answer any question you want to ask them. More

Christopher was very helpful in getting me the car I wanted. He did and excellent job and we made the deal. Great Salesman's wanted. He did and excellent job and we made the deal. Great Salesman's More

Paul Jones is an amazing sales representative, He was very professional and knowledgeable regarding Toyota Automobiles. very professional and knowledgeable regarding Toyota Automobiles. More

Drove 3 hours to do business with Evan Lemmons. This team is well worth with my time and travel. Transaction was done swiftly all information was conveyed correctly before I made the journey. Th This team is well worth with my time and travel. Transaction was done swiftly all information was conveyed correctly before I made the journey. The car was ready, clean, safe to drive. I feel this company gives honest information via the phone and email. Evan Explained all my options clearly in the financial department. Highly recommend this individual and company he represents. Thank you More

They are very attentive and up front. They do work with you on pricing. I would appreciate only being in contact with one person from initial contact I talked to 3 before getting a salesm They do work with you on pricing. I would appreciate only being in contact with one person from initial contact I talked to 3 before getting a salesman assigned to me 2 hours before the appointment. The only other complaint I have is I was there 4 hours even a closing on a house only takes one hour. Got the deal I wanted and love the car. We are repeat customers and we will be back More

Chener Petit Louis was the BEST salesperson! He made the process very easy. He listened to what I wanted, he was very knowledgeable, and very professional. He made the process very easy. He listened to what I wanted, he was very knowledgeable, and very professional. More

Truck was as described, had some paint wear marks on handles and bumper and they quickly agreed to paint those spots without any issues. handles and bumper and they quickly agreed to paint those spots without any issues. More

Staff was completely unprofessional, passive aggressive and rude. Denied me the right to speak to a manager. When I did speak to a manager, he stated he “did not want to hurt my feelings or upset me” when and rude. Denied me the right to speak to a manager. When I did speak to a manager, he stated he “did not want to hurt my feelings or upset me” when I tried to negotiate pricing. Completely inappropriate and unrelated to the deal. Salesperson quit through text, which caused me to be paired with a new salesperson and re-do paperwork. I was told different information in sales vs finance. Finance manager was not honest about warranty packages which caused price of vehicle to skyrocket. I had to go back 2 days later with reinforcement to make changes to contract and get a proper number. I have never experienced such unprofessionalism at a dealership in my life. Won’t be back and will NOT refer anyone to this dealership. More

Knowledgeable representatives with a passion for the work that they do. Genuinely friendly courteous and helpful personnel who treat their customers as if they are a part of the family. that they do. Genuinely friendly courteous and helpful personnel who treat their customers as if they are a part of the family. More