Al Hendrickson Toyota

Good so far I don't have any more to say you could bring down the price a little bit more down the price a little bit more More

people helped me getting what I need done and get a new lease . very happy with it lease . very happy with it More

I would like to express my disappointment with my recent experience at Al Hendrickson Toyota. Despite the special prices advertised on the website, the price listed turned out to be incorrect. After negotia experience at Al Hendrickson Toyota. Despite the special prices advertised on the website, the price listed turned out to be incorrect. After negotiating extensively for four hours with three salespeople at this dealership, I was confronted with a final price that exceeded my expectations and what was initially agreed upon with the salesperson. I understand that each dealer has its additional fees, and the dealership charged me $1650 for dealership services. However, I found it impossible to eliminate the extra costs of a package I did not desire, despite directly discussing this matter with the manager, Marcos Jamsy. Additionally, an additional cost of $1787 was added, which, I was explained, was justified by a supposed legal regulation allowing its inclusion in the contract. However, no clear explanation was provided regarding the benefits associated with this charge, such as how to activate them or a detailed guide of what is included. After spending nearly nine hours at their facilities, I finally received my vehicle, for which I had to leave my previous car at home and return. However, upon my return, all the salespeople had already left. Upon inspecting the vehicle, I discovered that only one key was provided, despite being previously informed that I could request a spare key as part of the benefits included in my purchase. Furthermore, the vehicle lacked some covers that should have been in the back seats, as well as the corresponding floor mats. It is baffling how additional charges for dealership services are justified when the level of customer service is so lacking. I immediately reported these problems to Marcos as soon as I noticed them, before even turning on the car to leave the dealership, to which he responded that he would answer me later. It was 9:30 pm. The next day, he told me to speak directly with my saleswoman, Liliana Ballivian, who promised to resolve them. However, despite calling her on the agreed-upon day, three hours before heading to the dealership, I found that Liliana was busy with another deal. She instructed me to leave my vehicle at the service center, where the defective light was replaced with one different from the original in the front seat lights, without solving the problem of the missing covers. Additionally, the floor mats provided were visibly dirty. I believe that a much better service could have been provided. My level of dissatisfaction with your business and its commercial practices is significant. I hope that measures will be taken to improve the quality of customer service at your dealership. More

THEY ARE xxxxING LIARS POINT BLANK ARE THER SAY THEY ARE NUMBER 1. WELL THER WAS NOT LIAYING ABOUT THAT. THEY ARE NUMBER LIARS AND THIEFS NUMBER 1. WELL THER WAS NOT LIAYING ABOUT THAT. THEY ARE NUMBER LIARS AND THIEFS More

The best dealer for me. Sales experience was great and the staff is amazing. And the process was quick. Sales experience was great and the staff is amazing. And the process was quick. More

It was an awesome experience from start to finish. The sales team is exceptional, especially Mr. Dexter, London and my personal salesman, Devon. Mr. Dexter is the bomb. Thanks team! The sales team is exceptional, especially Mr. Dexter, London and my personal salesman, Devon. Mr. Dexter is the bomb. Thanks team! More

Poor, they failed to deliver the deal that was agreed upon. When I took delivery they failed to fix an item on the truck that was stated when the paperwork was signed. upon. When I took delivery they failed to fix an item on the truck that was stated when the paperwork was signed. More

STAY AWAYYY - If you have a problem or need to reach them at all, they will be of no help to you. I have never been so irate with a company in my life. I have been running around trying to reach someone for at all, they will be of no help to you. I have never been so irate with a company in my life. I have been running around trying to reach someone for months to give me my GAP insurance and they have been no help to me AT ALL. It wasn't until I pestered them and left multiple reviews that they decided to grace me with their presence. Never AGAIN. This place has even made me compelled to cut Toyota loose overall. More

Mr. Michael J. Is a passionate salesman , and the staff as well did an excellent job helping me finalize all the paperwork. Please go ask for Michael, he and the Al Hendrickson’s team will always serve t as well did an excellent job helping me finalize all the paperwork. Please go ask for Michael, he and the Al Hendrickson’s team will always serve the Floridian community well. Thanks and I know that I will enjoy my white Camry SE. 🤍💙♥️🖤💜🔥🔥🔥🔥💯🐐 More

First person we saw was not very helpful We came to you to buy a car. But the car we wanted. The color the interior wheels and so on every time we said what we wanted every time we told salesperson. You d to buy a car. But the car we wanted. The color the interior wheels and so on every time we said what we wanted every time we told salesperson. You didn't have that car Could have said maybe I can get it but no matter everyone else we had contact with were great and we bought a car. So thank you all More