Al Hendrickson Toyota

It is a very nice dealership cars are very reasonable clean and the sales people are very respectful clean and the sales people are very respectful More

Very poor customer service. Besides Mike, who was the one that helped me, everyone else customer service is the worst!!! After I got a service there, my car was making a weird n Besides Mike, who was the one that helped me, everyone else customer service is the worst!!! After I got a service there, my car was making a weird noise so I called for someone to check that out. They told me to come in earlier in the morning before opening so I didn’t have to wait, but when they open, no one was willing to help, they didn’t even ask what was the situation, and all because Mike was the one that helped the day before. Mike wasn’t there… I ended up leaving with no help after waiting 3 hours. I had told them the reason I did the service was because I was traveling too California driving on the car, and since it started making a weird noise after the service, I wanted to make sure everything was good. No one cared! They just kept on with their appointments. They took my car to wait for Mike, and when I was leaving and asked for my car, one of the guys said very rudely “your keys are in the car, we never took them” with attitude. I was never rude, I was patient and yet I was treated with so much indifference you would think I was doing something wrong by being there… worst worst experience ever!! FYI, I took the car to another dealer, and they were able to help me immediately after explaining the situation. More

Received proposal , out the door price by internet sales person Annethy Matos. Stated both colors Celestine and blueprint were available. Asked her if she could handle the deal which she agreed to. When I g person Annethy Matos. Stated both colors Celestine and blueprint were available. Asked her if she could handle the deal which she agreed to. When I got to the dealership found out she would not be helping me and the two colors were not available only underground. Showed the salesperson my proposal that I received for 26, 574.96 he went to talk to his manager and came back with a proposal for 29000.00. I showed him the proposal I received again and he said he doesn’t like “back and forth” and sent me to his “manager”. After making me wait and questioning me he agreed to the price originally quoted to me. The finance guy was not very pleasant either. I guess you get this treatment when you pay cash and not finance. Buying a car should not be this difficult. They need to do better More

Erik Coxwell me an extended warranty for my 2020 Camry XLE Hybrid for over $3000. 100,000 miles_10yrs whichever came 1st. Never got the co.'s name till 8/8/23. They show me a copy & it's US Warranty, 96 m XLE Hybrid for over $3000. 100,000 miles_10yrs whichever came 1st. Never got the co.'s name till 8/8/23. They show me a copy & it's US Warranty, 96 mths/125,000. Playing me? Also he said $50 deductible, now it's $100. He knew my email but put: Nofreakingwaydude@gmail.com as the email on all records including the warranty. Is that funny? No, just spitefully messed me up with svce. & warranty people. This guy is dishonest, not professional. A LOSER! More

service advisor was great, but your dealership refused to repair an issue that should have been covered under warranty. repair an issue that should have been covered under warranty. More