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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,183 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,184 reviews

November 30, 2022

We are always very satisfied with the service we receive from Al Hendrickson Toyota. Our point if contact is Klaus Cobb. He is always very professional and treats us like we were his favorite customers. W More

by RAZIA.PULLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Nov 30, 2022 -

Al Hendrickson Toyota responded

Razia, your review is music to our ears! We're overjoyed Klaus has consistently offered excellent service that's made you feel valued as Al Hendrickson Toyota customers. It's an honor to have earned your confidence. Safe travels, and we look forward to working with you again next time!

November 29, 2022

Shady and shiesty folk. Liars. Double talk and misdirection. Not straightforward. Very slimy people that work here. More

by cava_ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Rodriguez
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Dec 07, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your feedback. Your review is concerning to read as this does not reflect the straightforward, considerate, and professional values we pride ourselves on. If you are willing, I'd greatly appreciate the opportunity to speak with you directly so that I may learn more about what happened and see if I can help improve your experience. At your earliest convenience, please consider giving me a call. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

Dec 08, 2022 -

cava_ar responded

Sure , I'll reach out. I appreciate your time.

November 29, 2022

All good, but the dealer should bring back the car wash complementary service. Thank you. More

by WRITE2CARLOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Dec 07, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the comments about what you would like to see from our dealership. We'll pass along the feedback to the team, and if there is anything else we can do for you, let us know.

November 29, 2022

I was hesitant to make an appointment for service, as I have had poor dealer service appointments in the past. Oscar completely made me feel comfortable about coming in and I will recommend him to all fami More

by C.MENDEZ728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Al Hendrickson Toyota responded

It's great to hear that Oscar took such great care of you! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. Safe travels ahead!

November 29, 2022

I love the fact that when i go to Al Hendrickson they always welcome you with a smile and they are ready to tend to you. They always go the extra mile to please their customers. More

by dixonoswald99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
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Nov 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the excellent review of us here at Al Hendrickson Toyota! We are pleased to hear about your favorable experience and the kind words about our team. Have a great rest of your day and we hope to see you in the future!

November 29, 2022

The staff is very friendly and the the dealership was set up very nicely my sales representative David was very patient. Thank you guys for your time More

by COLLEENSOULARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Alves, Winston Webb
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Nov 29, 2022 -

Al Hendrickson Toyota responded

It's great to hear that David took such great care of you! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. Safe travels ahead!

November 28, 2022

Jarrett is always very helpful. Got all the issues fixed and my car drives great now. Thanks! More

by SNPY450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-star review of Jarrett and our team here at Al Hendrickson Toyota! We appreciate the kind words and we hope to see you in the future!

November 28, 2022

Salesperson and manager were nice Helped me with the process Unfortunately the car has issues More

by lorenzo.cova
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawrence, cyncia and niclaud
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Dec 05, 2022 -

Al Hendrickson Toyota responded

Lorenzo - While it is great to hear that our team was friendly and helpful, it is disappointing that you are having issues with your vehicle. We would like to make sure that your concerns are properly addressed, so please give me a call directly at your earliest convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

November 28, 2022

It was a great experience; the staff is very kind, and the treatment was awesome. More

by Einar.Sedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dexter Marshall
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Nov 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the five-stars! We hope to see you again at Al Hendrickson Toyota!

November 28, 2022

Will never buy a car from here again. The only thing on your mind is money not the well being of the customer. Ive had nothing but issues with this dealership from a random stranger sleep More

by TRAWDS826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
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Dec 05, 2022 -

Al Hendrickson Toyota responded

This review is very disappointing to receive. We strive to deliver seamless and professional service for our guests, and it is concerning to see that we have missed the mark. I would appreciate the chance to speak with you directly to see what more I can do to address this feedback and help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

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