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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,197 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,197 reviews

November 05, 2022

Process was supposed to take 1 hour as I was told but ended up taking almost 3!! Every time I asked how much longer, they said they were almost done. All I did was get my service done for the first time More

by KAUANFM2502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Burt
Nov 10, 2022 -

Al Hendrickson Toyota responded

I am so sorry to hear your maintenance visit took longer than anticipated and that you did not receive the friendly and accommodating service we pride ourselves on. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to make certain we are providing timely and considerate care. Additionally, I'd be grateful for the opportunity to speak with you directly so that we can schedule your vehicle to be cleaned properly. At your earliest convenience, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 05, 2022

The service was good but I had a 10am app. for an oil change for both my cars and waited for over 2 hrs. My cars were just sitting in the lot and if didn’t say anything I would have waited muc More

by Cyrus latimore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chener Petit Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if you would be willing to give us another opportunity to assist you, we would greatly appreciate it. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 04, 2022

Great job. .. fast, clean and nice. It was my first time and the service was well done. More

by CLODOALDO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Belvant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Anghel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Al Hendrickson Toyota responded

Our team is happy to see your wonderful review! Thanks for choosing Al Hendrickson Toyota and please let us know if you need anything down the line!

November 04, 2022

The agent I was assigned to was very rude,abrupt and not caring about my concerns. He is truly not a good representation of ur company. . Very disappointing experience from a dealership! They put plast More

by CHAR1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Nov 10, 2022 -

Al Hendrickson Toyota responded

This is worrying to hear, as we pride ourselves on best-in-class service and care. I'm sorry you're unhappy with our work or the way your vehicle was returned to you. I will share this feedback with my team in our constant effort to evaluate and improve, but I'd also like to talk this through and see if there is anything I can do to help. Please give me a call if you are willing to connect - it will be difficult to locate your contact information from this review. Best, Norman Frantz - Service Manager - 954-545-6931

November 04, 2022

Al Hendrickson has wonderful customer service. My.repair was completed in approximately 30 minutes instead of the 1 1/2 hours that I was told it might take. More

by ebbieber
Recommend Dealer
Yes
Employees Worked With
Kloss
Nov 04, 2022 -

Al Hendrickson Toyota responded

Our entire team is always happy to see that their efforts are earning 5-star reviews! Thanks for supporting Al Hendrickson Toyota and we will see you next time!

November 04, 2022

Great service thanks to. Jarret. Problem with car taken care of speedily and well. Thank You! More

by ANDRADEBC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Al Hendrickson Toyota responded

Thank you for your review! We're glad to hear that you enjoyed working with Jarret. See you again next time here at Al Hendrickson Toyota!

November 04, 2022

Buena atencion. Rapido . Instalaciones grande y comida. El personal muy atento. Y Buenos precios mucha variedad More

by CHILANG7030
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Sanchez
Nov 07, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Apreciamos el apoyo y esperamos trabajar con usted en Al Hendrickson Toyota la próxima vez!

November 04, 2022

Every time I go to al hendrickson toyota I’m treated with respect. I’ve been there several times as I drive a lot. They’re all nice and very patient. I’m glad we decided to go to this dealer for my car! More

by Bearbugs0409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Al Hendrickson Toyota responded

Thank you for this kind review! We are so glad that you have had a positive experience with us, and we thank you for your continued business with Al Hendrickson Toyota.

November 03, 2022

Great service overall, Klaus Cobb is the best. I haven't been disappointed so far. They go beyond to try and fix whatever the problem is with the vehicle and keep you updated with every step. The More

by Phaedra Wiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Nov 03, 2022 -

Al Hendrickson Toyota responded

Phaedra, thank you for the great review! We are so glad to hear that Klaus and Anthony delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 03, 2022

Good and friendly service… Jarrett made us feel comfortable as this was our first experience there… very professional staff all around More

by PAPADOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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