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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,450 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,450 reviews

December 17, 2022

Service writer was great. Completed all tasks except for one item. Moulding piece that was loose on back of the care was never repaired. More

by dandrze1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the kind words about our team here at Al Hendrickson Toyota. We appreciate the review and hope to see you in the future! Take care!

December 17, 2022

Second car leased from this dealership. Unbelievable customer service and great pricing Paul jones is fantastic . General manager Scott is consummate pro. Zeke in finance excellent. Bes More

by grscott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin installer of extras
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Dec 19, 2022 -

Al Hendrickson Toyota responded

Thanks for being a great customer of Al Hendrickson Toyota. We are glad that Paul, Scott, and Zeke were nice to work with. Congrats on your vehicle, and we will see you next time.

December 17, 2022

This dealership has good customer service and maintenance was helpful. It was a good experience. More

by LEACABALLERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 17, 2022

Klaus is always a pleasure to work with. I wouldn't take my vehicles an where else as long as he is there. More

by PROGANJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Dec 18, 2022 -

Al Hendrickson Toyota responded

Klaus will be so happy to hear that you always appreciate his quality customer service. Thank you for being a loyal customer of Al Hendrickson Toyota!

December 17, 2022

I keep getting these review surveys with no feedback from the sender. I had a 9 am appointment for an oil change & after asking several times my car had still not moved in 90 minutes. They knew I would be wa More

by 39TONYT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Al Hendrickson Toyota responded

Tony, I apologize for your visit taking longer than anticipated and for any unwanted communication on our end. We strive to deliver a professional purchase experience, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices moving forward. Lastly, if there is anything more I can do to assist you or better your time working with us, please feel free to reach out. Best, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 17, 2022

Jennifer Burton is great. Hire more women. The service men tend to be condescending towards women customers. More

by BLDAWICKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
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Jan 03, 2023 -

Al Hendrickson Toyota responded

Thank you for your 5-star review and for sharing your appreciation for Jennifer. We expect the same respect and care for each and every customer and I am so sorry if this hasn't always been reflected by our staff. We will address this issue with our team so we can work to make necessary improvements. Please reach out to me directly if there's anything else you'd like to add. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 17, 2022

Carmine was great. ..made process easy and was very professional and courteous. Thank u for all the help More

by VMORSELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmine...service
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Dec 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5 stars and shoutout to Carmine! All of us at Al Hendrickson Toyota appreciate your business!

December 17, 2022

Chris was very professional, pleasant & helpful. My maintenance was finished within an hour’s time. More

by ADP5176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Al Hendrickson Toyota responded

We are delighted that Chris and the team made your service experience so efficient and successful! Thank you for choosing Al Hendrickson Toyota and for sharing your feedback. Drive safely!

December 17, 2022

Klaus made the repair in a timely manner. Very professional and courteous. The follow up was amazing!! More

by chattertong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Dec 19, 2022 -

Al Hendrickson Toyota responded

Thanks for this great review of Al Hendrickson Toyota. Klaus and the team appreciate your trust and business. We are here to help with any of your service needs.

December 17, 2022

Excelent services, the dealer is very close to my house and I don’t need appointment More

by LILIANA71OSORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Al Hendrickson Toyota responded

We are pleased to hear this! Thank you for the positive feedback for our team here at Al Hendrickson Toyota. We hope to see you again in the future! Take care!

Dec 19, 2022 -

LILIANA71OSORIO responded

You’re welcome

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