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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,426 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,426 reviews

November 03, 2022

Un trato excelente rápido y muy eficaz estoy muy feliz con todos los que me ayudaron desde que llegué hasta que salí con mi camioneta gracias More

by YASMINAREYES399
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcelo
Nov 03, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

November 03, 2022

I had to go to the dealership twice to get my service done correctly. The second visit I had to talk to a service manger to get them to do their 15K mile check on my Highlander. The first time they did n More

by DAN.COURSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Nov 10, 2022 -

Al Hendrickson Toyota responded

Dan, I am sorry to read this review. We strive to deliver professional and knowledgeable service, and it is concerning that this was not better reflected in your time working with us. I apologize for any mistakes made on our end and assure you that we will use this feedback to prevent this from happening in the future. If there is anything more we can do to assist you or better your experience, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

November 03, 2022

Great service overall, Klaus Cobb is the best. I haven't been disappointed so far. They go beyond to try and fix whatever the problem is with the vehicle and keep you updated with every step. The More

by Phaedra Wiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Nov 03, 2022 -

Al Hendrickson Toyota responded

Phaedra, thank you for the great review! We are so glad to hear that Klaus and Anthony delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 02, 2022

Chris LaPorte has been very helpful in working a difficult " snowbird"situation. He's been there for me for years. More

by RLEWIS2202
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Al Hendrickson Toyota responded

Thank you for continuing to trust the Al Hendrickson Toyota team with your service needs! We are thrilled that Chris is always a reliable source to get the job done. Until next time!

November 02, 2022

Nice work and attention very nice. I would like that when the car leaves the workshop they wash them More

by IVC1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Al Hendrickson Toyota responded

Thank you for reviewing us! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 02, 2022

Always welcome customers, smile, communicate, able to help, answer customers questions, service faster, caring, understanding! More

by CHARLINECHARLES148
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Nov 02, 2022 -

Al Hendrickson Toyota responded

We're thrilled to see our team has welcomed our customers with courteous and accommodating professionalism! Thanks for supporting Al Hendrickson Toyota with your praise!

November 01, 2022

Robinson was amazing when I purchased a new Rav4. He was relaxed, didn't make me feel pressured and listened to my concerns. I would recommend him to friends and family for future Toyota purchases. 1 More

by Christine85
Recommend Dealer
Yes
Employees Worked With
Robinson
Nov 01, 2022 -

Al Hendrickson Toyota responded

Christine, thank you for the great review! We are so glad to hear that Robinson delivered such a successful purchase experience. Drive safely in your Toyota RAV4, and we hope to see you back again at Al Hendrickson Toyota!

October 31, 2022

The service was quick and easy, even though I did not have an appointment scheduled More

by shansen1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Al Hendrickson Toyota responded

It's always a pleasure to deliver a smooth experience. Thanks for choosing Al Hendrickson Toyota!

October 31, 2022

Negotiation does not work here. The out-the-door price was okay, but I found out after the fact that Earl Stewart Toyota had far less markup than this dealer. They also included thi More

by jebediah445
Recommend Dealer
No
Employees Worked With
Aaron Colon
Nov 10, 2022 -

Al Hendrickson Toyota responded

Jebediah, I'm concerned to see your review, as it does not reflect the attentive and accommodating service we pride ourselves on. We certainly expect more for our customers than a 3-star experience, so we will use your feedback to make improvements going forward. Please give me a call if there's anything further I can assist with or any additional details you'd like to include. Thank you, Jerry Velazquez - Finance Director - (954) 972-1100

October 31, 2022

Still unhappy that damaged dashboard from last visit was not noted /repaired. event though I contacted agent by phone and email. More

by georgegobin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Al Hendrickson Toyota responded

I am so sorry to hear that your vehicle is in need of additional service. Our goal is to provide efficient and thorough care, and it's very disappointing to see that we let you down this time. We will be sure to discuss your feedback as a team so that we may improve our process going forward. Additionally, I'd like to step in and ensure your outstanding concerns are addressed, and I will take a look for your contact information. While I know you have already reached out a few times, please consider contacting me on my direct line. Thank you, Norman Frantz - Service Manager - 954-545-6931

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