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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,443 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,443 reviews

October 23, 2022

Excelente atención y servicio. Lo recomiendo al 100%. Un saludo al personal de ventas de Al Hendrickson Toyota More

by AQUILESMINGUET.NAVARRO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Gonzalez
Oct 24, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

October 23, 2022

I have been coming here for at least 6 years. The service has become HORRIBLE. The wait is too long. Chris Leporte was very rude to me. Do not schedule so many appointments if you do not More

by Keishaste1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Al Hendrickson Toyota responded

This is never the experience we want for our guests, and I'm sorry to hear that your experiences with us have left you so disappointed lately. We understand the value of detailed, responsive, and personalized care, and I regret that your time with us didn't better reflect that. We will have a discussion as a team and use this feedback as an opportunity to improve. If there is anything else I can help you with at this time, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 23, 2022

The first two times I came for service, I didn’t have a great experience with other people but John made up for that this time around. He was very attentive and kept me informed along the way. He explained More

by JMAJEWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John “Tuna” Guimban
Oct 25, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that your recent experience with John and the team! Thank you for choosing Al Hendrickson Toyota and for sharing your support. Drive safely until we see you again!

October 22, 2022

Why make clients make appointments when you have no way of honoring them? Waiting 3 hours to have a battery recall checked is unacceptable & had to abort the rest of the requested service. The “oh, well” l More

by NIEDZN
Customer Service
Recommend Dealer
No
Employees Worked With
Fabio, Mgr., no callback on issue; Tuna something, rep.
Nov 06, 2022 -

Al Hendrickson Toyota responded

I'm very sorry your visit took longer than anticipated and that we couldn't complete all the desired services. We strive for exceptional customer care, and it's disappointing we've left any other impression. I will make a note of this review in our constant effort to improve, but if you'd be willing to discuss it, please get in touch. I'd be glad to connect and assist you however I can. All the best, Norman Frantz - Service Manager - 954-545-6931

October 22, 2022

I Love the service here, Jarret is awesome as usual. They guide you to the correct maintenance and help you make the right decision. Thanks to the entire team!! More

by mani.subbiah3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Jarret delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

October 22, 2022

Welcoming friendly staff, very knowledgeable in the financial assistance department, Jeremy and Francisco are very kind and helpful. I will recommend Al Hendrickson Toyota to anyone who is looking for More

by islandcruzangirl.lr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivas,leasing manager
Oct 24, 2022 -

Al Hendrickson Toyota responded

We are delighted that Jeremy and Francisco took such great care of you and earned your recommendation! Thank you for trusting Al Hendrickson Toyota with your business, we hope to welcome you back again down the road. Safe travels!

October 22, 2022

It’s always a pleasure bringing my truck to your facility and working with your service people they are so professional and courteous. More

by VICTOR.SIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Al Hendrickson Toyota responded

Victor, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 22, 2022

Gracias por el buen servicio que brindaron definitivamente si los recomendaría , estoy contenta con mi auto More

by mjvaldezcc2315
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis
Oct 24, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

October 22, 2022

Jonathan and David are very nice and friendly. They are doing a wonderful job! They are the best! More

by YANSONGCZH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan and David
Oct 24, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Jonathan and David delivered a successful purchase experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

October 22, 2022

Great service 👏 great people , the only thing I didn't get no frrr ca wash. More

by tatane76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Al Hendrickson Toyota responded

Thanks for supporting Al Hendrickson Toyota with your 5-star review! We're delighted our team welcomed you with friendly assistance and quality service. We appreciate your feedback about a car wash and will take it into consideration. Please don't hesitate to reach out if we can help with anything else!

Oct 25, 2022 -

tatane76 responded

Thanks a million for your help, your kindness and your time to explain everything. You are the best.

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