Al Hendrickson Toyota

Jarrett took care of me quickly. I was originally scheduled for Godjah at 8:00 but evidently he is not on time for work frequently so Jarrad took care of me, I was originally scheduled for Godjah at 8:00 but evidently he is not on time for work frequently so Jarrad took care of me, More

I purchased a Toyota Corolla Crossover. I got an excellent deal and the allowance on my trade in was more than I expected. The salesperson Jonathan Boksa explained all of the car's features I got an excellent deal and the allowance on my trade in was more than I expected. The salesperson Jonathan Boksa explained all of the car's features thoroughly and there was no pressure. A very pleasant car buying experience More

The service is fantastIc and Klaus is so genuine. I am a return customer and would highly recommend him and their service department. I am a return customer and would highly recommend him and their service department. More

Prince McMahon was the sales rep. in the Used Car Dept. of Al Hendrickson Toyota that sold me a 2021 Toyota Tundra XP. Prince only provided me with one key for a truck that cost me n in the Used Car Dept. of Al Hendrickson Toyota that sold me a 2021 Toyota Tundra XP. Prince only provided me with one key for a truck that cost me nearly $50,000. I asked for a 2nd key. Prince promised he would provide me with a 2nd key and stated it was late and he wouldn't be able to get the service dept to cut and program a 2nd key at that late hour. Prince told me he would call to make arrangements for me to obtain another key at a dealership near my home, which was 3.5 hours from Al Hendrickson Toyota. Prince never called me back and never made arrangements for me to obtain a 2nd key. I followed up 20+ times with phone calls and texts to Prince and many others working at Al Hendrickson Toyota. Each time I called, the customer service representative would take a message, but Prince never called me back. After texting him many times, Prince told me I couldn't get a 2nd key. To add insult to injury, when Prince and I we were walking back inside to close out the sale, one of Prince's co-worker's asked Prince, "what does XP mean on the Toyota Tundra?" Prince's response was, "that means 'EXTRA EXPENSIVE... EXTRA, EXTRA EXPENSIVE!'" as Prince and 5-6 Sales Reps laughed and laughed. Not funny. Unprofessional. Rude and Cheap. Prince bragged about Al Hendrickson being the biggest Toyota Dealership in the country.... and I couldn't get a 2nd key after spending nearly $50,000??? During the 5+ hours I spent at Al Hendrickson Toyota that evening, I was sitting at a desk across from multiple employees, who would yell at the top of their lungs to beckon their co-workers. When I was signing the papers in the Financing Dept I told the Finance rep I only wanted a tire warranty. He repeatedly tried to sell me other warranties after I stated, "No thank you. I just want a tire warranty." He wouldn't sell me the tire warranty. Why? Al Hendrickson Toyota was staffed with innumerable, unprofessional and rude people. It took ~2 months, many phone calls and many, many hours waiting on hold, to scratch and claw, in order to get a 2nd key from them... .... for a truck that cost nearly $50,000. After all of these bad experiences no one at Al Hendrickson Toyota offered any consolation for the myriad of rude and unprofessional behavior by their staff, and all the wasted hours I spent trying to get a 2nd key. After only a few thousand miles there's a really bad vibration that occurs every time I apply the brakes . Al Hendrickson's Toyota claimed there were new brake pads and rotors installed, but records show the rotors were turned (sanded down). A horrible experience. More

Excellent service and communication among service team and customer. I would come back again for sure and customer. I would come back again for sure More

Gerred is very helpful and proficient every time I go there. I’m glad with his service and professionalism there. I’m glad with his service and professionalism More

This dealership goes beyond in meeting one’s needs. I was very pleased that they did what was promised in putting me on a 2025 Camry Toyota. Thank you! I was very pleased that they did what was promised in putting me on a 2025 Camry Toyota. Thank you! More

Excellent reliability, very good customer service, very efficient and effective work, very happy to be part of the Toyota family. efficient and effective work, very happy to be part of the Toyota family. More

Great team of people who have customers interest at heart. They will work with you to make a great deal heart. They will work with you to make a great deal More

Worth it, the service was amazing, the financial guys done an incredible job. Well worth it done an incredible job. Well worth it More