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Al Hendrickson Toyota

Coconut Creek, FL

4.4
10,122 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 10,122 reviews

March 09, 2021

Service was finished quicker than promise.My reason for Service was finished quicker than promise. My reason for three star, I know of two other dealer that wash your car with any service. So I was a littl More

by LORNAGREYMURPHY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Mar 25, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing this feedback. We want the best for our customers and will keep this review in mind moving forward. If there is anything further that I can do to assist you, please give me a call. Gary Cann - Vice President Parts and Service - (954) 972-1100

March 08, 2021

Overall its pretty good could be better for one I've been trying to contact certain individuals but haven't gotten any response that's not good customer service More

by jakesterallen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivert Fernando Rodriguez, Fernando Rodriguez
Mar 26, 2021 -

Al Hendrickson Toyota responded

Jake - I apologize that you've had trouble getting in touch with our team. We want the best for our customers so I would like to step in to assist you. I will look for your contact information, but in the event that I can't find it, please call me at your convenience. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

March 08, 2021

Mr. Delgado always comes through for me. In and out quickly and fixed right the first time. Thanks Henry, see ya next time my friend! More

by RYAN.CHASTEEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Al Hendrickson Toyota responded

Ryan - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Henry went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 08, 2021

This was by far the best experience I ever had a car dealership. Mr.Robertson Despeignes was extremely nice and informative when showing me cars. I even met with Mr. Craig Tasso who was super nice and m More

by SASHALAI94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robertson Despeignes
Mar 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that Robertson and Craig went above and beyond to assist you. Drive safely, in your new vehicle, and we hope to see you again at Al Hendrickson Toyota!

March 08, 2021

As always the service i received was nothing less than spectacular!!!!! From the first call to set the appointment to the last step getting my car is as smooth as silk. Klaus Kobb has and always will be More

by DAVIDFELDMAN059
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klaus Korb
Mar 08, 2021 -

Al Hendrickson Toyota responded

Thank you, David, for leaving Al Hendrickson Toyota a review! It is wonderful to hear that Klaus continues to impress you by providing top-notch service. We look forward to working with you next time!

March 08, 2021

With a 7:00am appointment I was told at least 1 1/2 hr wait. Once the car was ready, I waited at least 1/2 hr with continually asking Anthony "Where is my car?". Others that arrived after my appointment More

by ISMITH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Cohen
Mar 28, 2021 -

Al Hendrickson Toyota responded

This is a disappointing review to read, and it certainly doesn't sound like the efficient service we pride ourselves on here. I sincerely apologize for the delay, and I will certainly share this feedback with my team and ensure that we improve both our speed and communication going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 07, 2021

Very busy department, didn't take to long to oil change. Very good. when service done no information where the car is parked. No good. More

by yelrednaw
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Al Hendrickson Toyota responded

Thank you for coming to Al Hendrickson Toyota for your oil change. I apologize for our lack of communication and appreciate you bringing this to my attention. We look forward to assisting you in the future. Gary Cann - Vice President Parts and Service - (954) 972-1100

March 07, 2021

Need to update electronic services. Poor at having things done in advance of a delivery of a car. Not very timely with service of certain items. More

by GRANDMAEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Al Hendrickson Toyota responded

I am sorry to read this feedback, and I apologize for any inconvenience you have experienced. We are always striving to improve and I will be sure to share your review with our team. If there is anything else I can do to assist you from here on out, please don't hesitate to reach out to me directly. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

March 07, 2021

The work on the car is good,parts original from Toyota great but my least favorite is the price $735 for arm Joints for each is over expensive. New back rotors for both left and right side back total over More

by MOLINANOEL18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oscar great job quick honest and approachable to answer any questions
Mar 26, 2021 -

Al Hendrickson Toyota responded

This review is a bit disappointing to read. We are grateful for your longtime business, and we do strive for both competitive pricing and accommodating service. I would like to speak with you directly about what happened and see what we can do to earn back your trust. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Mar 26, 2021 -

MOLINANOEL18 responded

Thank you

March 07, 2021

Costumer service is awesome 👏 I always feel welcome when I’m there. The outdoor seating is great! My car performance Is great, no complaint. Thank you for the great service 🤗 More

by Charkimtt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cab Klause
Mar 08, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your business. We look forward to taking care of you during your next visit!

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