Al Hendrickson Toyota

I have been always satisfied with coming to the dealership. But my last experience I was not to happy. I have had 3 cars since 2017. Due to the fact I am always told they will get me a lower payme dealership. But my last experience I was not to happy. I have had 3 cars since 2017. Due to the fact I am always told they will get me a lower payment and that is not the case. However this time going into the 2021 Camry le they were able to give me a better interest rate. Then I was told they will pay 2 months car payment. And that would of been The month of April if it’s 2 months . My payment is due March 25th so only one month is being paid. So was diappointed my some of it More

Dino White and Frank Sanchez were were wonderful! Professional, efficient and extremely courteous. It was a pleasurable experience at this dealership.All instructions were thoroughly explained. Professional, efficient and extremely courteous. It was a pleasurable experience at this dealership.All instructions were thoroughly explained. More

My sales guy was very nice David, accommodating, and were pleasant to work with. It was an entirely different experience with the managers... one of my worst experiences ever. We were supposed to meet Joe pleasant to work with. It was an entirely different experience with the managers... one of my worst experiences ever. We were supposed to meet Joe the used car director but he handed us over to Laz another used car manager. Everything was smooth and quick in buying the car, and he did give us a good deal for the car. Till we found 2 minor issues with the car and we ask the dealership to replace the 2 items that are damaged. Laz the manager promised to replace the 2 items for us the day we purchase the car. A few days later, I would call the salesman to set up a date to get the 2 minor issues replaced. I will call both managers left messages and send text messages no one will call me back. 2-3 weeks gone by and because someone called me about the customer's service I told the lady how disappointed I was she had someone finally received a call about resolving the issues. The salesman was being proactive and trying his best to figure out how to help us. Meanwhile, the 2 used car managers Joe or Laz would not return my call. I was able to connect with 1 of the guys directly to resolve 1 issue. The last issue I literally had go back to the dealership and stay at the used car manager's station and told the manager Laz directly I am not leaving till I get this resolved or how to resolve the replacement. He was still trying to brush me off and said they had to order the part and someone will contact me, I told him I have been patient about this and we brought the car for almost 1 month already. Meanwhile, he was busy playing on his phone checking out social media, and practically ignoring me, and socializing with his colleagues. The manager tries to place the blame on the salesman but he doesn't even know where to go...I actually felt bad for the salesman, the manager was telling him all this nonsense and all he had to do was just give a written ticket and tell me to go across the street to service and order the part and they will get it installed. It was a 10 min conversation that took the managers 30 days to do it. More

I scheduled an appointment to complete oil consumption test. I was told that I was burning oil (which I could guess). However, the mechanic did not give me any information about the rate of consumption test. I was told that I was burning oil (which I could guess). However, the mechanic did not give me any information about the rate of consumption or discuss the vehicle at all. I just received an invoice for approximately $7,000. More

Carmine Armano was excellent and the service manager was very nice as well. He promised he will call me on Wednesday and he did call me on Wednesday morning on point. He was such a pleasure to work with an very nice as well. He promised he will call me on Wednesday and he did call me on Wednesday morning on point. He was such a pleasure to work with and made me feel I was a priority to him. Highly recommend Carmine Armano the best service experience I ever had. More

Chris L was very professional and courteous. I was very happy that I did not have to wait too long for the servicing to finish happy that I did not have to wait too long for the servicing to finish More

Didn’t checked my truck as I asked, not even try to, was told that the trailer brake regulator was only for the light on the trailer, something is wrong with it and was not checked told that the trailer brake regulator was only for the light on the trailer, something is wrong with it and was not checked More

Quick turn around. Adrian was AMAZING. He showed me different options and was patient dealing with how indecisive I was. Rebates weren’t what I was expecting. The breakdown wasn’t well communicated. different options and was patient dealing with how indecisive I was. Rebates weren’t what I was expecting. The breakdown wasn’t well communicated. Finance officer was a horrible individual. Didn’t listen to my concerns about the rebates. This ungrateful individual needs to respect Veterans just as much as active duty members. The fact that he went deep into trying to find ways not to offer a military discount, was appalling. I will be contacting corporate about this. No one who served this country should be treated like they don’t matter. As a Disabled Veteran, I felt disrespected. Other than that, everyone else was great. I spent less than 2 hours there and to me that’s a record. More

Marianela was a great host, she works in every detail, she found car that I liked in the color that I like.... Just a GREAT SERVICE. Manny in financing worked hard in my approval. Excellent customer s she found car that I liked in the color that I like.... Just a GREAT SERVICE. Manny in financing worked hard in my approval. Excellent customer service!!! More

Robertson was very patient. My wife and I had a lot of questions and if he didn't have an answer he got one. It was a pleasant experience, even tho spending so much money is not a pleasant one for me, questions and if he didn't have an answer he got one. It was a pleasant experience, even tho spending so much money is not a pleasant one for me, but Robertson made me feel that I had made the right decision. Credit man Dino White was friendly and informative. Easy to work with. More