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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,223 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,223 reviews

January 15, 2022

Christ LaPorte is competent, professional, and polite. The other staff, including the me ganic, were competent and polite as well as accomodating. More

by adrienneg11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thank you for your confidence in Chris and our team! Your support means a lot to us and we look forward to welcoming you back for your next visit to Al Hendrickson Toyota. Drive safely!

January 15, 2022

It was a good service. Lisa did an amazing job at helping us find the right vehicle. More

by Josue Barillas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Veiga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Josue, we're so glad that Lisa took the time to walk you through our inventory and find you the perfect option. We're happy that your search led you to Al Hendrickson Toyota, and we wish you many safe and smooth miles in your new vehicle!

January 14, 2022

I bought the car at Al Hendrickson which is closeby to where I live, so I take my car there for service. However, last time I was told that there were not enough drivers, so they could take me home instea More

by NRAMOSCALVO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We want the most for our guests, and we are glad to hear that you had such a successful service experience working with us. We will be sure to keep your feedback in mind moving forward. Drive safely, and we hope to earn your business again at Al Hendrickson Toyota!

January 14, 2022

Very friendly and helpful staff. No hidden fees and surprises. Everything upfront, financing was smooth and salesperson was assisting with every step involved in the process. More

by Ali Moon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Rodriguez
Jan 14, 2022 -

Al Hendrickson Toyota responded

Thanks, Ali, for the five-star review! We are pleased to hear that our team could provide such a high level of care for you. Enjoy your new vehicle, and we'll see you down the road! - The Al Hendrickson Toyota Team

January 14, 2022

My experience was neutral. This was my first time using the service dept. with my new Toyota. The staff was not unfriendly, but just not as welcoming as I would have hoped. I will try them again, but was More

by ALYSONDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Arman
Jan 26, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on providing exceptional customer care and I am very sorry that this wasn't reflected during your visit. We will be sure to discuss this with my team and ensure a more positive experience for our future guests. Your frustration is understandable and we would like to apologize that we fell short of our usual standards on this occasion. I hope we get another chance to earn your support. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 14, 2022

The service people are great and prompt to handle the service of your vehicle, need better customer service from cashiers when checking out. More

by DT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Al Hendrickson Toyota responded

We appreciate your candid feedback. It's excellent to hear that our team's efficient care made your service visit a success, but we wish your experience while checking out had been more positive. Providing exceptional customer service is always a top priority, so we will touch base with our team to ensure this remains our focus. If you wish to discuss your visit and provide more detail, you are always welcome to contact me directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 14, 2022

Could be better, the waiting time was longer than usual just for routine service or oil change More

by LUISMSALAZAR82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Jan 26, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to our attention, Luis. Providing efficient service is always a top priority, and I apologize that we didn't succeed during your recent visit. We will continue to make timely appointments a focus, and if there's anything more you can share with us that will help us elevate our practices, please feel free to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 14, 2022

The service rep was pleasant. & so were the gentlemen moving the cars; however I had a set 10:30am appointment for oil change & tire rotation that did not warrant a 4 hour wait. That was pretty annoying More

by mmcruz79
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Al Hendrickson Toyota responded

While I am happy to hear our team was able to demonstrate our commitment to service, I'm sorry to hear that your vehicle wasn't ready in the time frame you anticipated. We certainly want more for our guests than this and I understand how this inconvenience could be frustrating. Please give me a call if there is anything I can do to make things right. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 14, 2022

I love dealing with Jarrett Elder for all my car needs as long as he is there your business will always succeed. He is very very professional and understanding. More

by SUNSHINE2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

Al Hendrickson Toyota responded

We feel very fortunate to have Jarrett on our team, and it's excellent to hear that you know you can rely on him for outstanding service! Thank you for sharing some positive feedback about your Al Hendrickson Toyota experiences, and we hope we'll see you again down the road!

January 14, 2022

Excelente el servicio y la atención además de la efectividad y rapidez con la buena atención More

by IMCELCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Servicio rápido y efectivo es lo que queremos proveer! Gracias por la reseña linda y por traer su negocio a Al Hendrickson Toyota!

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