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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,390 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,390 reviews

January 16, 2022

Great service! Service people are attentive and friendly. I recommend this dealer to family and friends . More

by AGV7799
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

January 16, 2022

They did a great job i was in and out in great timing and the staff was nice. More

by SHEMUEL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thanks for giving our team a shoutout! We appreciate your confidence in our service team's hard work. See you here again here at Al Hendrickson Toyota!

January 15, 2022

Terrible I waited three hours for an oil change and then they try to charge me $150 for a car with 4000 miles on it. Why did they give me an appointment useless More

by LPORFIDO
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that you were kept waiting. If there was a mix-up regarding the cost of your service I also apologize. Would you please give me a call when you have a free moment? I would like to look into the details of what happened here. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 15, 2022

The service sucked. I had to take my car and go somewhere they care. I stayed for 1hr30 minutes, my car was parked in the lot; no one touched it. I am disappointed. More

by SOMETHING4JOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown name
Feb 01, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that we weren't able to complete your service. We strive to get our guests back on the roads in a timely manner and I apologize that we let you down. I would appreciate the chance to look into the details of your visit, but I'm going to need some additional information. Please consider giving me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 15, 2022

It was a good service. Lisa did an amazing job at helping us find the right vehicle. More

by Josue Barillas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Veiga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Josue, we're so glad that Lisa took the time to walk you through our inventory and find you the perfect option. We're happy that your search led you to Al Hendrickson Toyota, and we wish you many safe and smooth miles in your new vehicle!

January 15, 2022

They completed the service one hour after the promise time. Two hours and a half for a oil change. More

by santos.oquendo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that your service visit ran longer than we anticipated. We never want to inconvenience our guests and I will look into what caused these delays. Again, I sincerely apologize. Thank you for your feedback, Norman Frantz - Service Manager - 954-545-6931

January 15, 2022

Good service and friendly to the customers and I will recommend them to all my friends More

by mmrmom1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 17, 2022 -

Al Hendrickson Toyota responded

It makes our day to hear that you will recommend our work! Thank you for choosing Al Hendrickson Toyota and for sharing a five-star review. Enjoy the ride!

January 15, 2022

Good dealer to refer people for buying car or services and the guy who served me was really kind More

by saintfleurnaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Armando
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing this terrific review! We are proud to have earned your business and we hope to welcome you back to Al Hendrickson Toyota for your future service needs. Have a great day!

January 15, 2022

Christ LaPorte is competent, professional, and polite. The other staff, including the me ganic, were competent and polite as well as accomodating. More

by adrienneg11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Al Hendrickson Toyota responded

Thank you for your confidence in Chris and our team! Your support means a lot to us and we look forward to welcoming you back for your next visit to Al Hendrickson Toyota. Drive safely!

January 14, 2022

The service rep was pleasant. & so were the gentlemen moving the cars; however I had a set 10:30am appointment for oil change & tire rotation that did not warrant a 4 hour wait. That was pretty annoying More

by mmcruz79
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Al Hendrickson Toyota responded

While I am happy to hear our team was able to demonstrate our commitment to service, I'm sorry to hear that your vehicle wasn't ready in the time frame you anticipated. We certainly want more for our guests than this and I understand how this inconvenience could be frustrating. Please give me a call if there is anything I can do to make things right. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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