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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,366 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,366 reviews

January 08, 2022

Chris LePorte always provides honest answers to any questions we may have. Always delivers as promised. More

by DADECAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate the kind feedback about Chris and will be sure to pass on the kind words to him. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

January 08, 2022

Excellent & courteous service. Klaus is the best. Professional always. !! A compliment to your company. What else can I say.. More

by JDHOLIDAY210jdholiday210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Al Hendrickson Toyota responded

We appreciate your giving Klaus a shoutout and agree he is a great asset to the Al Hendrickson Toyota team. Thank you for the five stars and we hope to see you again next time!

January 07, 2022

Excelente dealer solo que en estos momentos el dealer no tiene incentivo q ayuden al comprador More

by Williambeta1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Jan 16, 2022 -

Al Hendrickson Toyota responded

William, queremos lo mejor para nuestros clientes y lamentamos que haber dejado una mala impresión. Agradecería la oportunidad de hablar con usted para ver si puedo ayudar con su compra. Si está dispuesto, no dude en llamarme para discutir. Gracias, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

January 07, 2022

I would like to make my review on Jarrett your service right up he is absolutely wonderful very attentive very polite and always willing to help me he always goes above and beyond to Please may as well as More

by BRYED17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jartett Elder
Jan 08, 2022 -

Al Hendrickson Toyota responded

Jarrett will be honored to see that his outstanding customer service and ability to assist have meant so much to you. We sincerely appreciate you bringing your vehicle to Al Hendrickson Toyota for service, and Jarrett and the team look forward to your next visit!

January 07, 2022

They have a Very friendly, professional staff.I was They have a Very friendly, professional staff. I was treated with respect and given good attention on a busy day. I was there for my 20 k check up More

by msutfin1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Al Hendrickson Toyota responded

We sincerely appreciate you sharing some feedback about your recent visit. It's lovely to hear that our professionalism and attentive care impressed you, however, I regret that you weren't satisfied with the condition we returned your vehicle in. I will discuss this input with my team to see how we can go above and beyond for our guests at future visits. If there is anything more I can do for you at this moment, please don't hesitate to call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 07, 2022

The staff was initially very receptive , helpful,and clear in their directions ; the work on my car that followed this was skilled and timely . My wife and I have been to other dealerships but none of t More

by poppamilt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine who was wonderful
Jan 09, 2022 -

Al Hendrickson Toyota responded

We're thrilled that we've earned your highest rating for our customer-focused care and expert level automotive service. It's truly our pleasure to take such great care of our guests, and we hope you'll continue to rely on Al Hendrickson Toyota for all your automotive needs in the future!

January 07, 2022

Jennifer is very nice and polite with everything she does need more employees like her. More

by Chino
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 07, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Chino! We are thrilled to hear that Jennifer went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

January 07, 2022

Jarrett is simply the best service advisor anyone could have. He always goes above and beyond to make the experience less intimidating. More

by SHANACOMBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Al Hendrickson Toyota responded

Shana, we want you to have full comfortability and confidence in the work we're providing, and it's excellent to hear that Jarrett goes the extra mile to make that possible for you. Al Hendrickson Toyota feels fortunate to have you as a customer, and we look forward to your next visit!

January 07, 2022

Very efficient and accommodating even if I don’t have any appointment I’ll recommend it to my friends More

by Williamdy4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2022 -

Al Hendrickson Toyota responded

William, you can always rely on our team to do all we can to fit you into our schedule. Our goal is always to keep you safely on the road, and it's excellent to hear you appreciate our efforts. Many thanks for recommending Al Hendrickson Toyota, and we hope to see you again soon!

January 07, 2022

Henry shows no concern for customers. Wilnord basically refused to help me after having a bad experience with Henry. Would prefer not to deal with the service department. More

by Rhodes
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilnord
Jan 26, 2022 -

Al Hendrickson Toyota responded

This feedback is concerning to read. I expect the highest level of service from my team, and I apologize for the way you were treated during your visit. I assure you that I will look into your situation immediately so I can better understand what happened here. Lastly, I would appreciate the chance to speak with you directly to see what more I can do to help make things right. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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