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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,263 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,266 reviews

December 22, 2021

The gentleman was very professional found the problem and repaired it. Thank you I will use you again More

by ROERIVERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan kendra
Dec 23, 2021 -

Al Hendrickson Toyota responded

We're so pleased to hear that your concerns were addressed and repaired. Thank you for choosing Al Hendrickson Toyota to assist with your service needs!

December 22, 2021

It was my first time hereOne of the manadger Luis was It was my first time here One of the manadger Luis was extremely professional and helpful and helped me out Personally took me to the service area More

by Robert Nagy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmine Armano
Dec 23, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Robert! We appreciate your business and are happy to hear that you had such a successful service experience working with Luis, Carmine, and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 22, 2021

My salesperson was Mr Despeines.Knowledgeable, My salesperson was Mr Despeines. Knowledgeable, courteous, informative and in general created an enjoyable purchase experience. More

by Missenman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Despeines
Dec 23, 2021 -

Al Hendrickson Toyota responded

Kelly - your feedback means so much to us. We strive to deliver a seamless and enjoyable experience for guests and I am thrilled to hear that Brian always hits the mark. On behalf of all of us at Lexus of Concord, we look forward to taking care of you next time!

December 22, 2021

Svc was ok but could be better. Keep more items in stock to make sure your customers don’t have to wait all day for particular services or have to make return trips. And provide some type of compensation or More

by BEE8TEE5DEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
Jan 06, 2022 -

Al Hendrickson Toyota responded

It is never our intention to cause an inconvenience and I am sorry if the process took longer than anticipated. I will discuss these concerns with my team so we can work towards improving. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 22, 2021

Poor quality control as far as making sure that car under service all the work is done properly. More

by DOUBLE_ANGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Al Hendrickson Toyota responded

We want guests to be confident in our services so it was hard to see this feedback. I sincerely apologize for leaving the wrong impression and I would be more than willing to talk if you'd like to discuss this further. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 22, 2021

Had a great experience from the sale to the service. We have had great help from Scott and his team. We look forward to any further business and couldn’t be happier. Thanks again. More

by Jeffrey N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott, Klaus
Dec 23, 2021 -

Al Hendrickson Toyota responded

Jeffrey, thank you for the great review! We appreciate your support and are happy to hear that Scott and the team went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

December 21, 2021

Good service Sometimes very busy so you have to wait at least 1 1/2 hours More

by LGARCIABOIDI
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Al Hendrickson Toyota responded

We sincerely appreciate your patience during service visits, and we assure you that our team is making every effort to keep your appointments efficient and on schedule. We hope you'll continue to rely on Al Hendrickson Toyota for all your service needs, and we'll be here whenever you need us next!

December 21, 2021

Every time I come here is a great experience. Everyone is happy and they have outstanding customer service skills! They gave my daughter a teddy bear and she was so happy 😊 Henry is always very helpful! T More

by ESTEFANIA.EBI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to give us a great shoutout. We're so pleased to hear our commitment to exceptional service stood out to you. We appreciate your support and will be sure to let Henry and the team know you had a great visit!

December 21, 2021

Its an accessible dealership with good customer service and good mechanics; they help with everything. More

by CHIEF-IKENGA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Al Hendrickson Toyota responded

Thank you so much for giving us a great five-star review! We appreciate your support and hope to see you at Al Hendrickson Toyota again next time. Have a great day!

December 21, 2021

Very satisfied with the service. The recommended services performed will help performance of my car. More

by JBAPTISTE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Al Hendrickson Toyota responded

We're delighted to hear that your service visit went off without a hitch. Have a great day and thanks for choosing Al Hendrickson Toyota!

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