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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,210 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,210 reviews

December 08, 2021

excellent attention effective fast organized perfect kind ..a a a a a a a aa More

by NCTORGUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for all your kind words about our service team! We're proud to provide attentive and efficient service, and we're glad to hear you appreciate it. The Al Hendrickson Toyota team is grateful for your business, and looks forward to your next stop by!

December 08, 2021

Fast service and always complete work perfect but was surprised that you didn’t have any new cars in the showroom or outside the lot More

by fredyosko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Jan 05, 2022 -

Al Hendrickson Toyota responded

Fredy, thank you for this feedback! We are thrilled to hear that you had such a successful service experience working with us. We apologize for our lack of inventory and would be happy to speak with you to see what more we can do to assist with your car search. If you are willing to discuss this further, please don't hesitate to reach out! Best, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 08, 2021

Evan is great. Excellent with communication superb service would highly recommend I friends and family. More

by Nmowatt3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in Evan! He is a valuable member of our team and we will be sure to let him know how much his work is appreciated. Safe travels until we see you again at Al Hendrickson Toyota!

December 08, 2021

Thank you so much ... arrived on time. Regular service... maintenance... left in reasonable time... thank you Jerrett More

by Suzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Al Hendrickson Toyota responded

We are proud to have earned your business here at Al Hendrickson Toyota, Suzie! Your review means a lot and we hope to see you again next time. Drive safely!

December 08, 2021

The service desk everyone is more interested in playing on their phones then talknto the guests and see what they need I waited 20 min before someone asked me if I was being helped More

by JRSUNCHI77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

This does not sound like the level of attentiveness that we expect from our team. I apologize for the unnecessary delay that occurred during your visit. I will speak with my team about this feedback and reiterate how important it is to ensure our guests have been helped in a timely fashion. If there is anything more you wish to share, please reach out. We hope to continue assisting you with all your future service needs. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 08, 2021

Great customer service, very professional , friendly and helpful staff. Highly recommend this dealership! Thank you More

by CMBLANCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for the fabulous feedback. We're happy to hear your service experience went off without a hitch. Safe travels! - Al Hendrickson Toyota

December 08, 2021

Awesomeness..no word to describe...henry my adviser .i really miss be there....great team alhendridon Toyota More

by MAJESTY000000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with Henry and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 08, 2021

Need to train your employees on better customer service. When I approached one one of the service techs to ask where was Oscar his response was as if I was a nuisance. When I went to the cashier to pay my More

by RICK_QUINONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

Rick, delivering excellent customer service is our foremost concern, and I'm sorry this wasn't better represented to you. I will address this feedback with our staff so we can work to improve the client experience, but please consider giving me a call if you'd like to have a conversation. I hope we get the chance to regain your confidence. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 08, 2021

Your service advisor was very pleasant.I was very disappointed… I was told I needed battery because it was no good, but I had it tested and it was a good battery.I have the paper to prove it. I plan More

by STCLAIR0312
Friendliness
Recommend Dealer
No
Employees Worked With
Jennifer Burton
Jan 05, 2022 -

Al Hendrickson Toyota responded

I am sorry to read this feedback. We strive to deliver seamless and knowledgeable service, and it is never our intention to mislead our guests. I sincerely apologize for any mistakes made on our end here and would appreciate another opportunity to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 08, 2021

Chris L. Has been servicing my family for along time and it is always a pleasure working with him More

by privia112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you to you and your family for your business and your confidence in our work! We are thrilled that you are always so well taken care of by Chris and the team. We look forward to welcoming you back to Al Hendrickson Toyota next time!

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