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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,201 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,201 reviews

December 05, 2021

Great service, Chris K always the best,he explains everything clearly.so I understand the service needed More

by LINDACORVINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Al Hendrickson Toyota responded

Providing informed and helpful service is our goal, Linda! Thank you for the amazing feedback and for giving Chris a shout-out - we'll be sure to pass the kudos along! - the Al Hendrickson Toyota team

December 05, 2021

The problem is that when you get there they don’t acknowledge you you have to kind of bag people and that’s not that’s not good customer service More

by jose0144
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jennifer
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Jan 05, 2022 -

Al Hendrickson Toyota responded

I am disappointed to hear this feedback and apologize for what sounds like a frustrating experience. We want to ensure that our guests are acknowledged and taken care of as soon as they arrive at our establishment and we will certainly use this as a training opportunity. In the meantime, please feel free to reach out if there is anything I can do to earn back your trust. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 05, 2021

Customer service was horrible called 6 * to find out if my car was ready and nobody could help me More

by KATHYFLEMING1151
Recommend Dealer
No
Employees Worked With
Wilfred Charles
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Jan 05, 2022 -

Al Hendrickson Toyota responded

We never want to inconvenience our guests and I apologize for the trouble you had trying to reach our team for updates. I will certainly use this feedback as a training opportunity for the staff so we can continue delivering our gold standard of service. Again, I am so sorry that we let you down and I hope for the chance to impress you down the road. In the meantime, pleased reach out to me if there is anything else you would like to discuss. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 05, 2021

Worst experience ever, serviced my car 3 times within the past and somehow I have to pay 800 dollars randomly to get 4 new tires. More

by Tashelle.sterling@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
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Jan 05, 2022 -

Al Hendrickson Toyota responded

We strive to do what's best for our customers, so I am disappointed that your recent experience left you with a different impression. I understand how frustrating it can be to encounter unexpected costs and would like to see how I can help answer any questions you may have. Would you mind giving me a call at (954) 972-1100 so I can address your concerns directly and see if there is anything I can do to help? Thank you, Gary Cann - Vice President Parts and Service

December 05, 2021

Everything perfect, my broker and Sales people did a good job. I am very grateful More

by cristian mora
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donaldo
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Dec 06, 2021 -

Al Hendrickson Toyota responded

We are always happy to help you out, Cristian! Thanks for supporting Al Hendrickson Toyota and congrats on your new car!

December 05, 2021

The staff was friendly and helpful and made my new car purchase easy and quick. More

by TRAMSAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
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Dec 06, 2021 -

Al Hendrickson Toyota responded

We're glad we could make your new vehicle purchase quick, easy, and enjoyable! Thank you for your business and great review, from all of us here at Al Hendrickson Toyota!

December 04, 2021

Nice and professional customer service, Francisco take care me , and found the right car for me, I’m so grateful . Thanks. More

by Patty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
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Dec 06, 2021 -

Al Hendrickson Toyota responded

We couldn't be happier that we could find you the perfect car, Patty! Thank you for the amazing feedback and for choosing Al Hendrickson Toyota - we wish you many safe travels ahead!

December 04, 2021

My bater-te was changed takes almost a month to get ready after I left I read a noise on my car like a have a lots water on inside the car ‘ one day when I open my car door I saw a lots of water come from u More

by PJOSH29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your experience to see if there is anything I can do to help. Would you please reach me directly at your convenience? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 04, 2021

I could not have had a better experience purchasing a car. I love the car; my wife loves the car; and I’ll see you again before 2026. More

by ALLENEBADGETT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Anghel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valery (unknown last), Fernando Rodriguez
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Dec 06, 2021 -

Al Hendrickson Toyota responded

We couldn't be happier that we've set a new standard in your vehicle-buying experience! Thank you for the outstanding review and for taking your car search to Al Hendrickson Toyota - we hope you and your wife continue to love the new ride!

December 04, 2021

As usual a very fine and courteous service provided by the service person at Hendrickson More

by SDEVOCHT
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Al Hendrickson Toyota responded

We appreciate this review of Al Hendrickson Toyota! It makes us happy that our team delivered a great service experience. See you again next time!

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