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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,568 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,569 reviews

January 02, 2022

I did not get my oil change customer service from Chris was terrible, he was rude and sarcastic. More

by marialonres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2022 -

Al Hendrickson Toyota responded

Maria, I'm sorry to hear this, as it isn't the client experience we hope to provide. Would you please give me a call so I can better understand what happened here and ensure your oil change is taken care of? I will look for your contact details in the meantime. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 02, 2022

Jarrett is the absolute best! He makes sure that I am taken care of and is always kind. More

by MARCIEINLOVE23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Al Hendrickson Toyota responded

Marcie, it's always our goal to make sure all of your needs are met, and we're thrilled to hear that Jarrett is succeeding. All of us at Al Hendrickson Toyota are grateful for your business, and we wish you safe travels until we see you next!

January 02, 2022

Jarrett was easy to work with and they had me in and out in no time. More

by adam.geller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Al Hendrickson Toyota responded

Hi Adam - Thanks for leaving Al Hendrickson Toyota a five-star review! We are so happy to hear that Jarrett could get everything taken care of for you, and you left satisfied with our services. Have a great day!

January 01, 2022

Had an amazing experience for my sons first car buying experience!! Fred, Joe and Marcos were amazing!! Would definitely recommend Al Hendricksons dealership. More

by Gina6887
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Cheshier
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Jan 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Gina! Hearing that your son had such an outstanding first purchase experience working with Fred, Joe, and Marcos made our day. Congratulations to him on his new vehicle, and we hope to see you both again at Al Hendrickson Toyota!

January 01, 2022

Carlos agent excelent customer service but the dealer did not wash the car beside that great More

by lishyram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing some details about your recent experience. We want our guests to be satisfied with every aspect of their service visits, so we appreicate you informing us of what could've elevated your experience. We'll be sure to keep this in mind moving forward, and we hope you'll continue to rely on Carlos and the Al Hendrickson Toyota team for all your future service needs!

January 01, 2022

Erik our sales rep made the process very easy and simple to complete. I highly recommend this dealer for any of your toyota needs! More

by JAKE53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Anghel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Jake! Hearing that Erik went above and beyond to assist with your purchase made our day. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

January 01, 2022

Klaus is an excellent service writer, and the work was done in a timely manner. I am very satisfied. More

by BEEBAR7143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Jan 03, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We are so glad to hear that Klaus went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

January 01, 2022

The salesman in this dealership was initially wonderful to work with. However after all convincing words to assure me the trade in value of my vehicle as expected, it never met my expectations. This convi More

by MLIN0612
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Ramirez
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Jan 06, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to my attention. We take pride in providing an excellent value to our guests and I apologize that you weren't satisfied with our offer. I would like to look into the details of what happened here, so please consider giving me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

January 01, 2022

The service writer Jennifer Burton has been nothing but a professional. She took time listening to me and gave me suggestions. More

by FRANCISM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Burton
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Jan 03, 2022 -

Al Hendrickson Toyota responded

We're delighted Jennifer took great care of your service needs. Thanks so much for choosing Al Hendrickson Toyota. Drive safely!

January 01, 2022

The customer is not a priority myself waited for 30mins before someone assisted me unprofessional More

by Loraine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles
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Jan 26, 2022 -

Al Hendrickson Toyota responded

Loraine, We have a much higher standard of service for our customers than this and I apologize that we dropped the ball during your visit. I will address this feedback with our team to ensure we are going above and beyond to assist our customers. I hope for a chance to make things right down the road, and if there is anything you would like to discuss with me directly, please give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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