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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,197 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,197 reviews

December 02, 2021

This dealership has good customer services and experienced technicians. It is worth to recommend to others More

by DZUNGFLORIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Al Hendrickson Toyota responded

We're pleased to hear our team's expertise has earned your recommendation! All of us at Al Hendrickson Toyota appreciate your business, and we wish you safe travels until we see you next!

December 02, 2021

Excelente y rápido servicio, los agentes de servicio son diligentes. Las áreas comunes se ajustan a las necesidades100 % recomendado More

by Francisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Al Hendrickson Toyota responded

Francisco, gracias por la reseña! Nos da mucho gusto oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

December 02, 2021

They always do there best to keep the customers happy. The work is always excellent. More

by VICTOR.SIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Victor! We appreciate your support and are happy to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 02, 2021

The person that directs the back office has no customer service skills a gentleman named Eric is really disrespectful they need to rehire a whole new back office sales employees are amazing More

by JASEM_HAREB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Coxwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Saint Fleur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

As you can imagine, your feedback is concerning. We have a much higher standard for our guests than this and I apologize for the way you were treated while visiting with us. I think it might be best if we spoke directly so that I can make sure these issues are properly addressed. If you are willing to discuss your concerns with me directly, will you please consider giving me a call? Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 01, 2021

Nice guys and the service was fast and great. I have two Corollas and they are great cars More

by MRKAT204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Al Hendrickson Toyota responded

We're pleased to hear that the Al Hendrickson Toyota team always takes great care of your two Corollas! Thanks for the excellent review.

December 01, 2021

I was in line with 4 others for the same service person, not cool. Sad More

by KATH3314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 20, 2021 -

Al Hendrickson Toyota responded

Kath - I'm very sorry that you were kept waiting. We never want to inconvenience our guests so I appreciate you bringing this situation to my attention. If you would like to share further details about your visit, please reach out to me directly. I welcome the opportunity to have a conversation. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 01, 2021

I went in for an oil change and it was only supposed to cost $86 but I ended up paying over $2,000. They said I had boil leakage and everything and I just feel like I was horribly horribly overcharged for More

by MOMOMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

We want what is best for our customers so this is a disappointing review to read. I would be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. Without a name or number, I am unable to find you in our database, so please give me a call at a time that works for you. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 01, 2021

Everything fine with Jared taking care of me. Shuttle pickup over an hour past time More

by dietconsul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing your experience with us. It's excellent to hear that Jared provided you with satisfactory service, however, I apologize for the wait for the shuttle. We do our best to respect our guest's time and keep their visits efficient, so I will share this feedback with the proper personnel to ensure we're doing all we can. We're grateful for your business and your input at Al Hendrickson Toyota, and we hope we'll see you again next time you require service!

December 01, 2021

Henry and Gary Cann service manager are great employees. Keeps me coming back. I’m very happy with a lot of the people that works in the service area. More

by Tacoma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Butterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann
Dec 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We are proud to have Henry and Gary on our team, and it means a lot to hear that they have gone above and beyond to assist you. Drive safely, and we are looking forward to seeing you again at Al Hendrickson Toyota!

December 01, 2021

Excelente servicio a a a a a a a a a a a a a a a a More

by DANIELTYLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Dec 02, 2021 -

Al Hendrickson Toyota responded

Gracias por la reseña! Apreciamos las cinco estrellas y esperamos trabajar con usted en Al Hendrickson Toyota la próxima vez!

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