Al Hendrickson Toyota

Mr.Colon has been taking care of me for a couple of years now and through 3 different cars at this dealership. He is great. I think management needs an upgrade. Since Al Sr handed over the reins to Al Jr., t now and through 3 different cars at this dealership. He is great. I think management needs an upgrade. Since Al Sr handed over the reins to Al Jr., the dealership has lost some of its luster; this is partly due to Covid-19, but I think this is what happens with all family businesses as they pass from one generation to another; because of the vision and efforts of the parent, the younger generation is simply not as “hungry” and that ultimately shows in how the business is managed. They are still better than most, but I really think ownership needs to due and assessment and then take a more hands-on approach in bringing back the company’s luster. Ps: I think it is a bit ridiculous that Mr. Colin’s name is STILL not on the Service Department’s list. It’s little things like this that add up to big things. More

It’s a good dealership but one thing that the another company have it that you not, there’s no car wash free when the service is done! company have it that you not, there’s no car wash free when the service is done! More

Thank you so much ... arrived on time. Regular service... maintenance... left in reasonable time... thank you Jerrett maintenance... left in reasonable time... thank you Jerrett More

The service desk everyone is more interested in playing on their phones then talknto the guests and see what they need I waited 20 min before someone asked me if I was being helped on their phones then talknto the guests and see what they need I waited 20 min before someone asked me if I was being helped More

Your service advisor was very pleasant.I was very disappointed… I was told I needed battery because it was no good, but I had it tested and it was a good battery.I have the paper to prove it. I plan disappointed… I was told I needed battery because it was no good, but I had it tested and it was a good battery.I have the paper to prove it. I plan to write Toyota Co!! They told me last year I needed wipers and I am still using them of course they said nothing about the wipers this year. Very sad!! More

It would have been 5 stars for your maintenance department would answertelephoe calls all other aspects are very good department would answertelephoe calls all other aspects are very good More

Need to train your employees on better customer service. When I approached one one of the service techs to ask where was Oscar his response was as if I was a nuisance. When I went to the cashier to pay my When I approached one one of the service techs to ask where was Oscar his response was as if I was a nuisance. When I went to the cashier to pay my invoice she was on a personal phone and never acknowledged me as a consumer. Looking to get service at another Toyota dealership in the future. More

Great customer service, very professional , friendly and helpful staff. Highly recommend this dealership! Thank you helpful staff. Highly recommend this dealership! Thank you More

Awesomeness..no word to describe...henry my adviser .i really miss be there....great team alhendridon Toyota really miss be there....great team alhendridon Toyota More

My customer service agent was top notch and a please to work with. Now when it came to my service on my truck everything was done except my tire rotation and this is the second time this happened. I actual work with. Now when it came to my service on my truck everything was done except my tire rotation and this is the second time this happened. I actually had to go to another mechanic and get it done. More