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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,366 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,366 reviews

December 08, 2021

Brought my Rav for 40K service on Tuesday afternoon. Had no appointment but called and they fit me in. I was in and out within the hour. Thank you AH, Klaus and Team More

by Zitz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 08, 2021

I appreciated the way you treat your customers and happy to deal with you guys More

by djoph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chener Petit Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Al Hendrickson Toyota responded

This feedback means the world to us! Thank you for giving Al Hendrickson Toyota your business and your five-star review. Have a wonderful day!

December 08, 2021

happy with the service, my car is running good.Klaus in happy with the service, my car is running good. Klaus in service department have excellent customer service. More

by Patricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 08, 2021 -

Al Hendrickson Toyota responded

Patricia - It's great to hear that your vehicle is running smoothly after your visit with us at Al Hendrickson Toyota. Thank you for mentioning Klaus! We hope that you enjoy your day.

December 08, 2021

They did a good job getting me through the door, but the salesman was not truthful about the perks he said the car came with. He promised the maintenance would be free under 70,000 miles, when all in all it More

by SEANMANNING10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Pacifico
Jan 05, 2022 -

Al Hendrickson Toyota responded

Sean, we would never intentionally mislead a client, and we regret your experience has made you feel differently. I want to better understand where this miscommunication occurred and do my best to address it so it doesn't happen again. Would you please give me a call, at your convenience? I will look for your contact details, as well. Best, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 08, 2021

Parts counter service rep was excellent, lined me up with Klaus Cobb who provided stellar service, advice and follow up, truly professional and helpful, Brian More

by MPISTULKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 08, 2021 -

Al Hendrickson Toyota responded

It was our pleasure to provide you with a five-star service visit! Thank you so much for sharing your positive experience working with Klaus and Brain. We look forward to servicing your vehicle again in the future! - The Al Hendrickson Toyota Team

December 08, 2021

Fast service and always complete work perfect but was surprised that you didn’t have any new cars in the showroom or outside the lot More

by fredyosko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Jan 05, 2022 -

Al Hendrickson Toyota responded

Fredy, thank you for this feedback! We are thrilled to hear that you had such a successful service experience working with us. We apologize for our lack of inventory and would be happy to speak with you to see what more we can do to assist with your car search. If you are willing to discuss this further, please don't hesitate to reach out! Best, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 08, 2021

Evan is great. Excellent with communication superb service would highly recommend I friends and family. More

by Nmowatt3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in Evan! He is a valuable member of our team and we will be sure to let him know how much his work is appreciated. Safe travels until we see you again at Al Hendrickson Toyota!

December 08, 2021

excellent attention effective fast organized perfect kind ..a a a a a a a aa More

by NCTORGUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for all your kind words about our service team! We're proud to provide attentive and efficient service, and we're glad to hear you appreciate it. The Al Hendrickson Toyota team is grateful for your business, and looks forward to your next stop by!

December 08, 2021

This time went in for an oil change. Went well. No complaints. Most times I like this dealership. Only had a problem once. More

by sweetlady33030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Al Hendrickson Toyota responded

Thank you for continuing to choose Al Hendrickson Toyota for your service needs! We hope to have the opportunity to provide you with five-star experiences for a long time to come. Drive safely!

December 08, 2021

Prompt appointment. No feedback on car status. Replaced oil doesn’t appear as new/ clear. More

by estrada0792
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing these details to our attention. Our goal is to provide detailed and communicative care, and I apologize that we missed the mark this time. It is concerning that your oil doesn't look as you expected, and I will speak with my team about this input. I would be grateful for the chance to discuss your experience so I can properly address your concerns. Will you consider reaching out to me whenever time permits? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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