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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,337 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
Contact Dealership

5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,337 reviews

December 04, 2021

As usual a very fine and courteous service provided by the service person at Hendrickson More

by SDEVOCHT
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Al Hendrickson Toyota responded

We appreciate this review of Al Hendrickson Toyota! It makes us happy that our team delivered a great service experience. See you again next time!

December 04, 2021

Al Anderson has a fast reliable Customer service team. They get you in and get you out with reliable service. thank you More

by MICHAEL D Ellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Al Hendrickson Toyota responded

We're glad you can count on the Al Hendrickson Toyota team, Michael! Thank you for the outstanding review and for placing your trust in us - we'll be here when you need us next!

December 04, 2021

This was my first time here, in which I had a 8:15 appointment to get my oil changed, and didn’t get to leave until 11. Very disappointed in that type of wait time, for a very simplistic service. More

by AMERICANSAVAGE84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

It's disappointing to hear that we haven't made the best first impression. Allow me to assure you that providing our guests with efficient service is always a top priority. We will continue to make this a focus as we move forward, and we hope you'll allow us another chance in the future to provide you with better service. If you have any additional feedback, feel free to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 04, 2021

Klaus give a excellent service. I hope the everything they fixed in my car is the right thing More

by Patricia
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Dec 06, 2021 -

Al Hendrickson Toyota responded

Thank you for your positive feedback and for your confidence in Klaus and the Al Hendrickson Toyota team, Patricia - if there's anything else you need, please don't hesitate to get back in touch! Take care.

December 04, 2021

Service people are unreliable, they lie to the customers and like to inflate the invoice More

by CRISTANCHO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmine Armano
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Jan 05, 2022 -

Al Hendrickson Toyota responded

We do not run our business to deceive our guests or take advantage of them. We understand the value of transparency, and our team works hard to show this during each visit. It sounds as though it would be best if we spoke about your experience. Would you please reach out to me whenever you are next available? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 03, 2021

When I came into the dealership the sales rep gave me excellent costumer service, he was professional and very helpful. More

by M.JMLR44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Dec 03, 2021 -

Al Hendrickson Toyota responded

Customer service is our priority, and we are delighted to see you were happy with our team! Thanks for choosing Al Hendrickson Toyota. We hope to see you back again soon!

December 03, 2021

did not show me electronics after buying 4 runner only how to start car and radeo More

by PANASUK201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

I'm sorry you weren't satisfied with the orientation to your new vehicle. Would you give me a call so I can make sure all your outstanding questions and concerns are addressed? I am eager to help, but I cannot determine your contact information from this review. I hope to hear from you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

December 03, 2021

Had my car being serviced for over a month just to get it back super dirty. I cleaned my car inside and out before bringing it to be serviced, and got it back dirty as xxxx with bird xxxx everywhere. Toyota More

by thaissabraga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo
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Dec 20, 2021 -

Al Hendrickson Toyota responded

I want to apologize for how your vehicle was returned to you. We have higher standards than this and I will speak with my team about this review. Thank you for bringing this to my attention, and if there is anything else that I can do to assist you, please give me a call. Gary Cann - Vice President Parts and Service - (954) 972-1100

December 03, 2021

Very pleasant folks throughout the service center. They not only treated customers kindly and professionally but each other the same way! This was my 1st visit and I’m very pleased! More

by Sue Posey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carmello
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Dec 03, 2021 -

Al Hendrickson Toyota responded

We're elated to hear that your first service visit didn't disappoint, Sue! Thank you for leaving Al Hendrickson Toyota an amazing review - we hope to see you back again next time!

December 03, 2021

Long wait for service. Apt was 11:15 am was promise to be done at 1:30pm so I waited check with them after 1:30pm didn't even start yet. They finish at 3:30pm. ENDED WAITING OVER 4 HOURS FOR SERVICE WASTED M More

by VIVIAN_SCHULMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

Vivian, I'm sorry to hear we let you down with the timing of your service. We never intend to keep our guests waiting, and we do our best to provide accurate quotes. It sounds as though some added communication would've been helpful in this situation, and I will share that with my team. If there is anything I can do to make this right for you, please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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