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Al Hendrickson Toyota

Coconut Creek, FL

4.5
13,794 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,794 reviews

March 30, 2022

Transaction went smoothly, however , communication prior to actual purchase was not impressive.Some personnel demonstrated the desire only to be listened to and not to listen to customer..Dexter was court More

by jfam03
Recommend Dealer
Yes
Employees Worked With
Dexter Marshall
Apr 02, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We strive to be courteous and great listeners, so it's disappointing to have let you down like this. I'll make a note of this feedback in order to continue improving. Please get in touch if there's anything we can do in the near future. Best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

March 30, 2022

Great staff and service! Every vehicle leased or purchased will be from this dealer! Thank you! More

by Chucorleone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Al Hendrickson Toyota responded

We are proud to have earned your loyal business! Thank you for choosing Al Hendrickson Toyota and for taking the time to leave a review. We look forward to seeing you next time!

March 30, 2022

I bought my car here in 2016. They’ve been great to me and always went above and beyond for me over the years! The service dept. is wonderful and always on point! More

by bmw648
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clause
Mar 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the feedback. We are glad to see that we've been service oriented and nice to work with. We appreciate your confidence in our work. See you again next time!

March 30, 2022

Excellence and caring is the name, wonderful man whose took the time to meet the customer needs he is awsome, all the goods attribute you can imagine I gave him for that particular services More

by KAYBEAUBRUN
Recommend Dealer
Yes
Employees Worked With
Krause is the best
Mar 30, 2022 -

Al Hendrickson Toyota responded

Thank you for leaving Al Hendrickson Toyota a five-star review! Customer service is our priority, so it's fantastic to read your positive remarks. It was a pleasure to work with you, and we'll see you next time!

March 30, 2022

The service took more than 5 hours. It was only a oil and filter change, and the advisor kept saying 5 more min after 4 hours. No coming back again. More

by ...
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I would like to apologize for the delay with your oil and filter change. We strive to provide our customers with quick, convenient service, and I am sorry for missing the mark. It is also clear that we need to improve our communication to accommodate our guests better, and your feedback will be shared with our team. I understand you feel discouraged from returning, but if you were willing to give us another chance, I would like the opportunity to make things right. Please consider giving me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 30, 2022

A little better then most which isn’t saying much. If I didn’t stay on top of thinks I’m not sure what would have happened More

by RICHARDBIELECKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gounfry
Apr 07, 2022 -

Al Hendrickson Toyota responded

Richard- I'm very sorry we did not provide a 5-star experience for your visit. We are always grateful for an opportunity to turn things around. I am going to see if I can locate your information, but if you do not hear from me, please give me a call at your convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

March 30, 2022

Me atendió el señor Henry Delgado, fue muy amable igual la persona que me recibió y entrego mi carro después del mantenimiento. Me gustó mucho encontrar bancas dónde sentarme al aire libre mientras esperab More

by LILIECA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Henry y el equipo Al Hendrickson Toyota. Apreciamos las palabras amables y esperamos volver a verle la próxima vez!

March 30, 2022

Great service and honest salesreps. Elias was great throughout my car buying process. Highly recommend him. More

by Jas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Al Hendrickson Toyota responded

Thank you, Jas! We are glad to see that Elias was helpful and nice to work with. We appreciate your feedback and kind words here at Al Hendrickson Toyota!

March 30, 2022

Service was excellent. I will definitely recommend this company to anyone. I will happily return for service, More

by CJACQUESBARBARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Al Hendrickson Toyota responded

We look forward to seeing you back at Al Hendrickson Toyota! Knowing you received five-star service makes our day. Safe travels!

March 30, 2022

Thank you so much for your help and you kind words thank you have a great day More

by MARIECLAUDIEJEUNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson, Juan Diaz
Mar 30, 2022 -

Al Hendrickson Toyota responded

It was our honor and privilege to serve you! Thank you for your words of gratitude - and see you next time!

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