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Al Hendrickson Toyota

Coconut Creek, FL

4.5
13,796 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 13,796 reviews

March 28, 2022

Prompt service - staff and management there are great. Had an issue once, and it was corrected thoroughly. I shall return. More

by MIKE2348
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
Mar 28, 2022 -

Al Hendrickson Toyota responded

Mike, we'll always do all we can to ensure any issues are taken care of appropriately so you can remain safely on the road. We are so grateful for your positive feedback about Al Hendrickson Toyota, and we'll be here whenever you need us next!

March 28, 2022

the people are very good and right on time tha kyou verymuch for beening quick More

by RALPHAKEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

Thank you for this amazing review of Al Hendrickson Toyota! We appreciate your kind words and loyal business.

March 28, 2022

To The staff is very professional ,the sales man was exellent Niclaude Seleus .The Manager Mr London Jackson.was very professional. More

by MARLENEGORDON22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Butterfield
Mar 28, 2022 -

Al Hendrickson Toyota responded

We're glad you received the professional, high-quality service we pride ourselves on, Marlene. Thank you for the wonderful review and for choosing Al Hendrickson Toyota!

March 28, 2022

Great place to buy from, knowledgeable staff and bery friendly. Finance was painless and quick! More

by Frabg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco ( sales) and andres (finance)
Mar 28, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing this feedback! We are delighted to hear that your purchasing process went smoothly. Safe driving in your new vehicle! - Al Hendrickson Toyota team

March 28, 2022

When you go there to check in for svce they ignore you. There's no way to know who's waiting to be helped...who' s waiting for svce..etc. Only one young man offered to help. Also, been waiting almost about More

by haw5950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Kulazidis
Apr 16, 2022 -

Al Hendrickson Toyota responded

I'm very sorry to see this feedback. We expect our guests to be greeted with attentive service and I apologize that this hasn't been your experience. Would you please call me directly? I want to help address your concerns and ensure that you get your fuel pump. Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

Incredible service and professionalism . Landon and Luther are the best at what they do . Thank you More

by JEANNOEL.SHILTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luther and Brandon
Mar 28, 2022 -

Al Hendrickson Toyota responded

Thank you for taking time to commend Landon and Luther! We are grateful that you trusted your business with us at Al Hendrickson Toyota and appreciate you posting a review. Enjoy your new vehicle!

March 28, 2022

IThe service was good would like to have an inspection so I would know the next to be serviced to get the best out of my Toyota. More

by LINDERCINDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Apr 02, 2022 -

Al Hendrickson Toyota responded

Thank you for reviewing Al Hendrickson Toyota. We are sorry that an inspection was not performed, but we are happy to hear the rest of your experience was positive. If you would like to contact our team, we would be glad to speak with you about future services. Please feel free to give Norman Frantz, our Service Manager, a call at 954-545-6931. Thank you!

March 28, 2022

Terrible! !!! I had to take my car to get an oil change after I went to the dealership because my car felt heavy. Come to find out they didn’t change the oil!!! More

by MAFEQ03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I am really sorry and surprised to hear this. I would appreciate a chance to look into this matter further so I can ensure that it's properly addressed. Please consider giving me a call when you have a moment. It's my goal to make this right. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

The service center manager Eric is knowledge and competent. Eric advice me about the services I needed for my car as well as check with me to see if the service was complete to my satisfaction. The More

by TMCLEAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise R
Apr 02, 2022 -

Al Hendrickson Toyota responded

Thank you for reaching out. While I'm so glad that Eric stepped in to resolve your concerns, I'm concerned by the rest of your feedback. We expect all of our team members to provide respectful, attentive service. I want to make sure this is addressed, so please call me when you have a free moment. Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

Service is decent but I am still worried because when I hit 25000 miles my service may end More

by INFO98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Al Hendrickson Toyota responded

We want our customers to have confidence in our work, so if we've done something to let you down, we apologize. Please let us know how we can help you moving forward.

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