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Al Hendrickson Toyota

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.4
12,426 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,426 reviews

November 23, 2021

The service i receive was good the person who was my consultant wad great and understanding More

by HALLCARMEN302
Recommend Dealer
Yes
Employees Worked With
Klaus cobb
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Nov 24, 2021 -

Al Hendrickson Toyota responded

We're pleased to hear that our team delivered a great service experience. Thanks, from the Al Hendrickson Toyota team.

November 23, 2021

Saturday’s visit was phenomenal! Klaus Cobb so professional, organized and efficient. Hope he stays More

by beverleeburak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Nov 23, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that Klaus went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 23, 2021

The analyst who handled my case was horrible. No clear communication at all. The battery didn't test correctly and I should have been notified but I saw that all the way in the end on the notes provided i More

by Dbleusky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilnord
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Dec 20, 2021 -

Al Hendrickson Toyota responded

I am sorry to read this review. We strive to deliver communicative and efficient service, and it is concerning that this was not better reflected in your time working with us. I assure you that I will look into your situation to see that this feedback is properly addressed. Lastly, I would appreciate the chance to speak with you to see if there is anything more I can do to help straighten things out. If you are willing to discuss this further, please give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 23, 2021

I waited for 6 hours to get a oil and rear break change that was too long. More

by OBRIANLOGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to better our practices in the future. If there is anything more I can do to improve your visit or anything else you would like to share, please feel free to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 23, 2021

Pleasant experience but I felt 1 1/2 hr was too long for oil change. When key was ripped away at car pickup it left shape staple points sticking out which punched my finger! More

by JSTAPLE37
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
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Dec 20, 2021 -

Al Hendrickson Toyota responded

While I'm happy to hear your service experience went well but I want to also apologize for the extended wait time as well as the key matter. I will certainly address these issues with the team so we can continue to provide the highest quality of service moving forward. If there is anything else you'd be willing to discuss, please don't hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 23, 2021

The Service Rep was Very Helpful & Made My Experience Worth The Money Spent! I am very please with the way my car drives now!!! More

by precious.lester
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
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Nov 24, 2021 -

Al Hendrickson Toyota responded

Lester, thank you for the great review! We appreciate your support and are happy to hear that the Al Hendrickson Toyota team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

November 22, 2021

I am very happy with this dealership. Klaus is great. He is very helpful and honest. More

by Thai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
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Nov 22, 2021 -

Al Hendrickson Toyota responded

Thanks for this great review of Al Hendrickson Toyota! We appreciate your kind words about Klaus. See you again next time!

November 22, 2021

I didn’t make an appt but when I drop my car off I walked up to rep Chris! He was not pleasant and was eating in my face. Customer service could be better. Also, when he called to tell me to p ik yo car he d More

by onerva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am very sorry that you left feeling disappointed. We expect thorough service and attentive customer care for our guests and it is concerning that we missed the mark this time. If you would be willing to give us another opportunity, we would be grateful to assist you and give you a five-star experience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 22, 2021

I was very well attended, very friendly, patient and I really liked the way they treated me, I really enjoyed the service More

by Isaacpires
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helano and Fabio
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Nov 22, 2021 -

Al Hendrickson Toyota responded

It makes our day to hear that you enjoyed your experience working with our Al Hendrickson Toyota team. Thank you so much for posting a great review! We hope to see you down the road.

November 22, 2021

I was wondering to deal with AL Hendrickson Toyota in Coconut Creek, Fl Thanks guys More

by GANOU16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
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Nov 22, 2021 -

Al Hendrickson Toyota responded

We're pleased that the Al Hendrickson Toyota team took great care of you! Thanks for the review.

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