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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,223 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,223 reviews

November 04, 2021

It is always a pleasure to take my car for service. Klaus is quick to respond and set up an appointment, and most importantly very knowledgeable. Klaus is Kool! More

by Macarela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Nov 04, 2021 -

Al Hendrickson Toyota responded

The pleasure is genuinely all ours, Macarela! Klaus will be delighted to hear that his responsive and informative care means so much to you. Thank you for bringing your automotive business to Al Hendrickson Toyota, and drive safely until we see you next!

November 04, 2021

Had a sudden problem with my car so I had no appointment; I pulled in to service and within an hour my car was fixed and back on the road! More

by cynthia obrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer from the Service Dept- *****
Nov 04, 2021 -

Al Hendrickson Toyota responded

Our team is always happy to accommodate you whenever we have the opportunity, Cynthia! We're glad the Al Hendrickson Toyota team could get you safely back on the road, and we look forward to working with you again next time you require service!

November 04, 2021

Jennifer was great Informative. Explained everything Jennifer was great Informative. Explained everything about what was need for my car Kind. Helpfull More

by BPA53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer in service. Rate a 10
Nov 04, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Jennifer and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 04, 2021

Great job and friendly they really know what they are doing great job glad I came in More

by davidvmillersr
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Al Hendrickson Toyota responded

Thanks so much for taking the time to leave Al Hendrickson Toyota a review! We are happy you stopped in as well. Have a great day!

November 04, 2021

Brand new week old Truck had damaged side wall on tire that looked like manufacturers defect. Brought to service instead of replacing tire they offered discounted tire. Then it took two hours to replace o More

by Truck854
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure employees names
Dec 20, 2021 -

Al Hendrickson Toyota responded

I'm sorry to hear that you're frustrated by your experience with us. I apologize that your service took longer than you expected, as I understand how this can be disappointing. We certainly expect better customer service than this from our team, so I will look into what happened here so that we can improve. If there's anything else we can do for you, let us know. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 04, 2021

Great service and friendly staff. They were available to arrange a same day service in less then 1 hour. Thanks More

by V.CUELLO845
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Nov 05, 2021 -

Al Hendrickson Toyota responded

We are so happy we could help! Thank you for choosing Al Hendrickson Toyota for your service needs, and for taking the time to share your review. We look forward to seeing you again down the road!

November 04, 2021

They help you find the best car that you deserve, this is one of the best dealers More

by cfils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chener Petit Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Saint Fleur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall, Fernando Rodriguez
Nov 04, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back next time!

November 03, 2021

To get an oil change should not take 2 hours. And when suggestions are made for additional repairs, with no apparent visual inspection, it only proves one thing you’re not interested in serving the custom More

by ZAMORAJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

It is disappointing to see your feedback and I can understand your frustration about the extended wait time of your service visit and also for the confusion surrounding our suggested repairs. We want what's best for our guests and if we left you with a different impression, I would like to apologize. I would be more than happy to step in and discuss your visit further so I can answer any questions you may have. Will you please consider giving me a call at your earliest convenience? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 03, 2021

I have been going to this dealership for many weeks.Chris is very good.Service is excellent. More

by PALEKARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Al Hendrickson Toyota responded

Thank you for your repeat business and for allowing the Al Hendrickson Toyota team to assist! We're deeply grateful for your feedback and support. See you next time!

November 03, 2021

Car sat in parking spot for over 40 mins before bringing it back to get serviced (after giving my key to car). That’s with an appointment. So sat on comfortable table while my car just sat there. Always tak More

by ivy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Dec 20, 2021 -

Al Hendrickson Toyota responded

Ivy, thank you for providing us with feedback. I apologize for the wait that incurred at your recent visit. Our team makes a sincere effort to keep visits efficient and return your vehicle to you in a timely manner. I apologize that we missed the mark recently and will share your review with our team to ensure we're doing all we can to respect our guests' time. If there is anything I can do to better your experience, please consider reaching out to me directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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