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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,425 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,425 reviews

November 19, 2021

I continue to purchase/lease vehicles at this dealership because our experience with sales, finance and maintenance is always outstanding. More

by DT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Silcox , Dexter Marshall
Nov 20, 2021 -

Al Hendrickson Toyota responded

We simply can't ask for better feedback than this! It's wonderful to hear we continue to exceed your expectations at Al Hendrickson Toyota, and we look forward to our next opportunity to work together!

November 19, 2021

Needed service done and got an appointment for the same day , Jarrett was professional, friendly and helpful. If I could give a 6 star rating I would. More

by hjacobs475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Al Hendrickson Toyota responded

We'll gladly take your 6 star rating! Jarrett will be so pleased to see that his professional and friendly service made your visit to Al Hendrickson Toyota so positive, and we hope next time you require automotive care, you'll be back!

Nov 20, 2021 -

hjacobs475 responded

⭐️⭐️⭐️⭐️⭐️⭐️

November 19, 2021

My questions about the buttons and knobs were answered. I was told the time the oilchange would be completed, which was true, but i was not notified that it was complete—not a big issue. More

by MSTERRYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to detail your experience for us. We're so glad our team took the time to make sure you felt fully informed and confident with your vehicle's features. We'll make more of an effort to enhance our communication at future visits to Al Hendrickson Toyota, and we look forward to taking care of your service needs again down the road!

November 19, 2021

This is the only dealership that is not gouging people with an artificial mark-up ABOVE standard MSRP prices. Every other dealership is adding $4K to $15K above MSRP because of the inventory shortage of n More

by gajano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Butterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Why is Piero not listed? Do you keep him in a dungeon or something? He was helpful too!
Nov 19, 2021 -

Al Hendrickson Toyota responded

We couldn't be more appreciative of you making the trip to Al Hendrickson Toyota, and we are delighted to hear that Leo was so helpful and accommodating. We are thrilled to have you as a customer, and we can't wait to see you back to pick up your new car! Until then!

November 18, 2021

Pleased with the work done on my Rave 4. Jennifer was very helpful and pleasant to deal with. More

by BPH2357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Nov 19, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting us with your business and your Toyota RAV4! We appreciate your business and we will pass along your kind words to Jennifer. Safe travels until we see you again at Al Hendrickson Toyota!

November 18, 2021

Second time leaving oil smudge marks on leather interior. Damage lever on driver's side back door. Attempted multiple calls, left messages, including messages to service manager to return call. Days later, More

by HENDERSONRICARDO01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Dec 20, 2021 -

Al Hendrickson Toyota responded

I am very sorry to hear that your vehicle wasn't returned in pristine condition and that you have had trouble reaching us to discuss these concerns. We expect much more meticulous, attentive service for our guests and I would like to ensure that we do what we can to turn things around from here on out. I will look for your contact information and reach out shortly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 18, 2021

Service as usual performed in a very expeditious manner. Kudos to Jeffrey Valdez for his excellent service More

by HTAPIERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Nov 19, 2021 -

Al Hendrickson Toyota responded

Thank you for the glowing review! Hearing that you had such a successful service experience working with Jeffrey made us smile. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 18, 2021

Got dings on my car window seal and wondow seal not properly install and bent. More

by MICHELLE.MAULLON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. In the meantime, I would be grateful to step in and see what I can do to assist you. Please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 18, 2021

Always an amazing crew everyone is amazing and super nice. I’ve been coming here for years and seeing Jaret More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us, Andrea! We appreciate your support and are happy to hear that you had such a successful service experience working with Jaret and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 18, 2021

Customer service was absolutely a pleasure. He answered all my questions in a professional manner. I recommend Al Hendricks Toyota to everyone. More

by CAPJAP1010
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Al Hendrickson Toyota responded

It's excellent to hear that our informative care and professionalism made your service experience a pleasure! Thank you so much for recommending Al Hendrickson Toyota, and we look forward to assisting you again in the future!

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