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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,125 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,125 reviews

April 02, 2021

We bought a pre-owned Toyota and Luther was helping us. We received excellent, polite and honest service. Thank you for handling all the steps of the purchase in such a professional manner! More

by HANNA_DUBOVIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luther, Demetri
Apr 02, 2021 -

Al Hendrickson Toyota responded

We couldn't have asked for better feedback, Hanna! It's great to hear that Luther delivered such an exceptional car-buying experience. Thank you for choosing Al Hendrickson Toyota - we hope you're loving your new-to-you vehicle!

April 02, 2021

I was told verbally that it would be a 1 hour, 1.5 hour wait. I had my daughter who is 8 with me. It ended up being a 3 hour + wait. Through lunch time. With a hungry 8 year old. It was quite disturbing More

by MICHELECRUTCHFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 10, 2021 -

Al Hendrickson Toyota responded

Michele - I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, It is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our practices in the future. If there is anything more I can do to assist you or anything else you would like to share, please do not hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 02, 2021

I am beyond so grateful for EVERYONE that helped make this happen!! Sarah Hauck, Suzette, Dexter and Angelo!! Thank you again to all of you that made this happen. 🥰 I can FINALLY start getting my credit More

by POETIC4JUSTUS8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Hauck, Suzette & Angelo in Finance, Dexter Marshall
Apr 05, 2021 -

Al Hendrickson Toyota responded

It was our pleasure to assist you! Thank you for giving Al Hendrickson Toyota your business and stellar review. We wish you many safe and happy miles ahead!

April 01, 2021

3 hours wait for an oil change with an appointment. wow seems a bit excessive when setting the appointment there appeared to be ample time available More

by davist0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Al Hendrickson Toyota responded

I'm sorry to hear that we didn't earn your five stars. We never want to inconvenience our guests and I apologize for the delay. I will speak with my team about your feedback, and if there is anything that I can do to assist you, please give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 01, 2021

Erick C was awesome, provided the deal quick and excellent service also dexter Marshall. It was very pleasant financing was done smoothly. Al Hendrickson is the best More

by MROCKOWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dexter Marshall, Erik C
Apr 15, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Erick and Dexter both took good care of you here at Al Hendrickson Toyota, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

April 01, 2021

Excellent service. Please consider a “tv monitor” to inform customers of approximate wait time, when finished, and go to cashier status. It seems chaotic in the waiting area which unintentionally denot More

by METJO01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2021 -

Al Hendrickson Toyota responded

We really appreciate this feedback and we will take it into consideration going forward. We hope to have the opportunity to work with you again and provide a more streamlined process. Thank you for giving Al Hendrickson Toyota your business!

April 01, 2021

It is always a pleasure with Dex! It is always a long process especially with getting 2 cars this time around but we got it done! More

by selenahosein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Marshall
Apr 01, 2021 -

Al Hendrickson Toyota responded

Thank you for the great feedback, Selena! We appreciate your business and hope to see you again at Al Hendrickson Toyota. Drive safely in your two new vehicles!

April 01, 2021

Very good service ,very happy with service ,Shedrick Anderson is the best service person. I went in for 30000 mile service and everything was done well. More

by NEWMANMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Apr 01, 2021 -

Al Hendrickson Toyota responded

It was our pleasure to assist you with top-notch service! Thank you for your business and your kind words about Shedrick. We look forward to welcoming you back to Al Hendrickson Toyota next time!

March 31, 2021

Great experience.. London our sales person top notch , pleasant, and very knowledgeable. Got the car we wanted. Had minor credit check issue but easily resolved tech issue. Thank you. More

by Ugoehlert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
London and Lazaro
Mar 31, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that London took good care of you here at Al Hendrickson Toyota, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

March 31, 2021

Good experience. I took m car in for the 25000 service. Good experience. I took m car in for the 25000 service. Great communication from the service department. The reason I gave it three stars is be More

by ULPIERRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Apr 04, 2021 -

Al Hendrickson Toyota responded

Thank you for reaching out. I'm very sorry that you aren't completely satisfied with your recent visit and I appreciate you sharing this feedback. We look forward to delivering a five-star experience next time. Gary Cann - Vice President Parts and Service - (954) 972-1100

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