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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,125 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,125 reviews

March 31, 2021

Excellent service as always. I appreciate the work ethic of all members in the service center network. Thank you for being a great service center. More

by JURIBERCHTOLD007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Mar 31, 2021 -

Al Hendrickson Toyota responded

Thank you for the great feedback! We appreciate your business and are thrilled to hear that you had such a successful experience working with our team. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 31, 2021

I always get great service at Toyota. Jarret is the best. He is polite and very respectful.He greats me with a smile. I have never had a bad experience there. More

by MARIOLYNBAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Al Hendrickson Toyota responded

Thank you for the great feedback, Mariolyn! We appreciate your support and are happy to hear that Jarrett earned your five-stars. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 31, 2021

Service was done there and the tech messed up which requires me to waste my time to come back to fix the issue. Only the Service Advisor, Mr. Elder was great More

by mayman98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Al Hendrickson Toyota responded

This is a concerning review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about this and ensure that we address your concerns. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 30, 2021

Terrible customer service! Total disregard for the customers time. Service managers were dismissive and unwilling to try and comprehend my concerns. Bug sign up that says to ask for Al Sr. or Al Jr. i More

by JAYDUNDIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Al Hendrickson Toyota responded

This doesn't sound at all like the respectful and accommodating service I expect from my team, and I'd like to apologize. I'm happy to step in here and see if I can address your concerns. If you're interested in my help, I'm available to take your call at any time. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 30, 2021

Had a great experience at Al Hendrickson Toyota. Elias went out of his way to find a deal that worked for us. Very glad we chose Al Hendrickson!! More

by RAQUELMONTESINO88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elias
Mar 30, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review, Raquel! We appreciate your support and are thrilled to hear that Elias went the extra mile to assist with your purchase. Drive safely in your new vehicle, and we hope to see you again at Al Hendrickson Toyota!

March 29, 2021

My experience was long but awesome. I left feeling satisfied. Thanks to my wonderful guys, Olivert who was my sales guy, Dino did the financial part and big thank you to Hernando who put the finish More

by MISHANAWILLOUGHBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivert, Dino, Fernando , Fernando Rodriguez
Mar 29, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your experience! We strive to deliver a seamless purchase experience, and it is great that this was reflected in your time working with Olivert, Dino, and the team. Drive safely in your new 2021 Toyota Venza, and congratulations! We hope to see you again at Al Hendrickson Toyota!

March 29, 2021

I almost never buy vehicles from dealers because it feels better to stick a needle into my eye. However, purchasing our 2020 Toyota was a really pleasant experience at Al Hendrickson's. There was zero pres More

by BOBMCKENNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember his name. If I saw his last name I would remember.
Mar 29, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us, Bob! We strive to deliver a seamless and transparent purchase experience, and it is excellent to hear that this was reflected in your time working with the Al Hendrickson Toyota team. Drive safely in your new vehicle, and congratulations! We hope to see you again down the road!

March 28, 2021

Service advisor Klaus is great! He is polite and knowledgeable and explains what is needed in a courteous manner. And it's easy to get in and out. More

by jparks70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Mar 29, 2021 -

Al Hendrickson Toyota responded

Thank you for your outstanding review of Klaus! We are happy to have you as a customer and we look forward to welcoming you back to Al Hendrickson Toyota next time.

March 28, 2021

very bad customer service and they cannot find a solution for my car The ask me to change the whole engine and hold what they need to change the sensor More

by YACOUB_BEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that our team didn't deliver the high level of service and care we expect for our guests. If you would be willing to discuss the details with me, I would appreciate the opportunity to assist you. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 28, 2021

The service person was excellent. I do not remember his name but I was very upset that day and calmed me down and changed my tire and did front end alignment quickly. I will never forget him. More

by Tamtam3166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Mar 29, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

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