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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,147 Reviews
Call Service Center (954) 448-7257

7,147 Reviews of Al Hendrickson Toyota - Service Center

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May 13, 2023

Offered services to my father who does not speak his language. I always request to be contacted before any service. More

by RAFAELFAGIANI03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

Rafael, I'm sorry to hear that you had a negative experience with us. We pride ourselves on providing exceptional service to all of our customers, and it's disappointing to see that we fell short during your visit. I would greatly appreciate the opportunity to speak with you more about what happened and see what we can do to make things right. Please feel free to give me a call at your convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

May 13, 2023

I got back my car with more problems than what I took it in for. More

by BEVJSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
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May 15, 2023 -

Al Hendrickson Toyota responded

We expect more than a 1-star experience for our customers and I am sorry to see we let you down. I'd like the chance to make this right. Would you please contact me when you have a chance so that I may help? Thank you, Norman Frantz - Service Manager - 954-545-6931

May 13, 2023

all was good. i arrived and was taken care of right away got car back as promised. Chat was great More

by LCLAUDIO5712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
carve a joseph
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May 15, 2023 -

Al Hendrickson Toyota responded

Thank you so much for taking the time to leave us a 5-star review!

May 13, 2023

keep up the good work, and coffee is very much appreciated. word word word word More

by k4dlx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

We are thankful for your stellar review and positive feedback about our coffee and refreshments. It means a lot to us! Thanks from the entire team here at Al Hendrickson Toyota.

May 12, 2023

My last visit I had gotten tinting done to my crown and I was helped my Michelle who did an excellent job keeping my informed and was very kind. Thank you! More

by DEREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Vonhedt
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May 12, 2023 -

Al Hendrickson Toyota responded

Derek, we're pleased to hear about the excellent tinting job Michelle did for your car. We're glad that you found our team kind and informative during your visit to Al Hendrickson Toyota. If you ever need anything else in the future, don't hesitate to reach out.

May 12, 2023

They have always taken care of me as promised. My service advisor Gerrard is a stand up guy. More

by Buck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Al Hendrickson Toyota responded

Buck, thank you for choosing Al Hendrickson Toyota for your service needs! We are happy to hear you have an excellent relationship with Gerrard.

May 11, 2023

Got in at 6:30 am on a Tuesday, was the second vehicle there. Needed an oil change and a tire patch. Didn’t ask for a tire rotation this time because I didn’t want to take any longer on this visit. I didn More

by CAPTWYCKOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

I apologize for the extended wait time you experienced during your visit. Our team strives to provide exceptional service while delivering quality care, and it's clear we missed the mark this time around. We're committed to making improvements so that your next visit will be faster and more efficient. I hope we get the chance to assist you again and leave a better impression. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 11, 2023

It was a pleasure to have CJ helping me fix the damage on my car definitely i will return to work with him . More

by LEUIBOFIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C J
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May 11, 2023 -

Al Hendrickson Toyota responded

We're glad CJ was able to assist you with the damage on your car, and we appreciate you choosing Al Hendrickson Toyota for your service needs. Our team is always here to help and we look forward to seeing you again soon!

May 11, 2023

Made an appointment online, very easy to do. Car was actually serviced and completed on time. Jennifer was friendly and very helpful about questions I had about other services available with A More

by BG512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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May 11, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that Jennifer delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

May 11, 2023

I am so proud to onw 2020 Toyota I am very happy with with my car thank to bill the car so throng More

by JOLICOEURWESNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Al Hendrickson Toyota responded

Thank you so much for reviewing Al Hendrickson Toyota, and congratulations on your Toyota!

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