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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,162 Reviews

7,162 Reviews of Al Hendrickson Toyota - Service Center

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April 10, 2023

Chris did a good job providing information I needed to fix my 2017 Tacoma. Tires and Brakes. More

by MARK.NOVATNACKSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Mark, thank you for the review! We appreciate the kind feedback about Chris and hope to see you back again at Al Hendrickson Toyota. Safe travels!

April 10, 2023

My car is always completed on time and done right the 1st time. And my service advisor Klaus is great! More

by canes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb, Dexter Marshall
Apr 18, 2023 -

Al Hendrickson Toyota responded

It was our pleasure to complete your vehicle's service! Klaus and the Al Hendrickson Toyota team thank you for your business and wish you safe travels down the road!

April 10, 2023

It took 4hrs do to an oilchange and they said is nothing to do due to was basiclly for free, becuase I purshased a promo last time, so I had to wait More

by Eespinal_17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

I apologize for the wait, we are trying to hire more technicians so hopefully, we will be improving our waiting time soon. There is no difference in waiting time between paying or coming in with a purchased promo. If there is anything that I can help you with moving forward, please let me know. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 09, 2023

While it's easy to schedule an appointment, the staff feels uninterested in the clients and rude at times. More

by Jesus Gamarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Jesus, I am sorry to hear this feedback. The highest level of service is expected of my team, and it is disappointing that we missed the mark. I assure you that we will work to improve our practices in the future. If there is anything more I can do to assist you or better your visit, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 09, 2023

I went to get my car serviced and expected things to be fixed. I wanted an oil change and my driver left front tire sensor replaced since it was broken off. I told my advisor Oscar that my tire pressure li More

by miss.b1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

I am so sorry to hear that your vehicle is in need of additional service. I'd appreciate the chance to step in and see if I can help sort out what happened. If you are willing, please give me a call when you are available. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

while i agre with those comments to the right, i do wish there was a very system once you arrive to the dealer (service dept.). you come in, leave your car, take the kyes and walk to see a service agent and More

by SUNNYBOY402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilnord, Charles
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for this feedback. We are always looking for ways to improve for our guests, and we will be sure to keep this in mind in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

I’ve always love my service I receive I’ve been going there for years however this time they remove something from my car and never told me about it I didn’t notice till I got home More

by DEEJACSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Apr 18, 2023 -

Al Hendrickson Toyota responded

We really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

Always go there for oil change and they fixed my car according to the mileage. Good customer service. More

by GAUDNIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 08, 2023

Good service and nice customer representative, all services are professional and in response cost, I recommend that. More

by ZI_CHAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 08, 2023

Car done on time. Friendly and efficient service team members. Easy drop off and pickup. More

by TONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike from Seri
Apr 18, 2023 -

Al Hendrickson Toyota responded

Tony, thank you for the review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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