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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,100 Reviews

7,100 Reviews of Al Hendrickson Toyota - Service Center

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February 25, 2023

My appointment was at 930 am, got there on time and it was 1230pm and my car wasn’t serviced yet, I always bring my car here and its the first time this happens. Ended up leaving at 1:00pm More

by JMONTERO_PR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Al Hendrickson Toyota responded

I understand your frustration, and I will look into this issue so we can make improvements going forward. If there's anything else you can share that might help us in the future, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 25, 2023

As usual Mr. Jarrett Elder Jr. took care of my service requirements this time replacing and aligning my new tires as well as beating the competitors price for the More

by jcunetta0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Al Hendrickson Toyota responded

Jarrett and the entire Al Hendrickson Toyota team are delighted to see your glowing review! Thank you for your support and we will see you next time!

February 24, 2023

Been a customer of Al Hendrickson for many years. My service rep is Chris Kulazidis. Chris is and has always been the best service rep and will wait for his service no matter how long the wait. He i More

by svlaskody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Feb 24, 2023 -

svlaskody responded

My service rep is Chris Kulazidis. Chris is and has always been the best service rep and will wait for his service no matter how long the wait. He is honest, professional and most knowledgeable. He consults with me prior to any additional work required. Thank you for Chris.

February 24, 2023

Jennifer Burton is the best service writer I have ever seen. She should be the General Manager. Always done on time, always gets it right the first time. She is an asset to the dealership. Great service d More

by CrewJp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenifer Burton
Feb 24, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Jennifer and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 24, 2023

Jarrett Elder did a great job as always. The only grip I have is that when dropping off the car, out of the 7 service consultants there, Jarrett was the only one that had a line of clients. More

by romerfr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Al Hendrickson Toyota responded

Thank you for bringing this to our attention. While it sounds like Jarrett went above and beyond to deliver a seamless service experience, we will certainly have a discussion with the rest of our team about the concerns you've listed. If there is anything else we can do for you, please let us know!

February 24, 2023

As usual, Henry Delgado provided an excellent service. He explained all the details in reference to the maintenance job that was required for the vehicle. Great job... More

by macomsys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Al Hendrickson Toyota responded

It is great to hear that Henry has provided consistently excellent service! Thanks for trusting the Al Hendrickson Toyota team with your vehicle.

February 24, 2023

I drove 100 miles to get a key for my new Toyota after talking to service department and they told me I had to wait 3 months for Toyota to send me one. More

by wmagdalena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Diaz
Feb 27, 2023 -

Al Hendrickson Toyota responded

I'm disappointed to see that we fell short of our high expectations during your visit. I would appreciate the chance to learn more about what happened so we can work towards providing the best customer experience possible. If you would please call me at your convenience, I'd like to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 23, 2023

My 5 star rating Is because they are Punctuality, honesty, professionalism, excellent service!!! They are the best More

by MONIANDREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Feb 23, 2023 -

MONIANDREK responded

The pleasure was for me, I am very grateful and I will always recommend them!!!

February 23, 2023

Mr Cobbs is very very professional and handles customers with excellence...He made sure that my car was taken cared of making sure it was done right. More

by vidya3173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobbs
Feb 24, 2023 -

Al Hendrickson Toyota responded

It is great to hear that you felt taken care of by the Al Hendrickson Toyota team. Thanks for sharing this feedback with us!

February 22, 2023

Klaus provides excellent service at the service center. He always goes above and beyond to assist his customers. More

by CAITLAN.APPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Feb 22, 2023 -

Al Hendrickson Toyota responded

Caitlan, we're thrilled Klaus has been able to demonstrate our commitment to fantastic customer service at Al Hendrickson Toyota! Thank you for the stellar review. Safe travels, and we'll see you next time!

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