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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,324 Reviews
Call Service Center (954) 448-7257

7,324 Reviews of Al Hendrickson Toyota - Service Center

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February 15, 2023

My rep chat was very professional he was very patient and he exp look aim everything good More

by MICHAELBECKFORD.48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cjay
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Feb 15, 2023 -

Al Hendrickson Toyota responded

Thanks for the great review and the kind words about us here at Al Hendrickson Toyota! See you again next time.

February 14, 2023

I was extremely happy to receive my car back so quickly… excellent service and a big hug 5 to Oscar. Thank you. Anita Gassert More

by ANITA_GASSERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Al Hendrickson Toyota responded

Anita, it was our pleasure to deliver prompt service! Oscar will be so grateful for the shout-out. Safe travels from all of us at Al Hendrickson Toyota!

February 14, 2023

It was a good experience but they gave me a price than they texted to tell me they made a mistake and add more money. More

by ROSANABRUSLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele
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Feb 17, 2023 -

Al Hendrickson Toyota responded

Thank you for sharing your feedback, Rosana. I am very sorry for the mix-up with the final cost of our services. I understand that any increase in price can be frustrating. We will work to improve our attention to detail moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 13, 2023

Everyone is very friendly and the service is outstanding. We bring all our commercial vehicles here to be serviced. More

by PDILORENZO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 13, 2023

Jarret always goes above and beyond and explains everything very well. he understands the customer needs first and I appreciate that More

by MB_OFODILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind words about Jarret and hope to see you back again at Al Hendrickson Toyota. Safe travels!

February 13, 2023

My service advisor Joseph was really cool. I really appreciated being dropped off to work and picked up to get my car once it was ready. More

by FRITZGCLERV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davilmar Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph
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Feb 13, 2023 -

Al Hendrickson Toyota responded

It's great to hear that Joseph took such great care of you! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. Safe travels ahead!

February 13, 2023

They need to learn how to respect customers’ schedules. I was on a time crunch and the person who helped service my car took a lot longer than expected. I was told my car would take one hour and 45 minutes More

by othgirl144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Al Hendrickson Toyota responded

This is never the type of service experience that we want for our customers, and I apologize that you were not greeted with the quick visit you had hoped for. It is never our intention to waste our customers' time, and I'd like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Norman Frantz - Service Manager - 954-545-6931

Feb 17, 2023 -

othgirl144 responded

Hi there. Thank you for replying. All I ask is that associates learn how to respect a customer’s time and schedule. I kept telling the man who helped me that I have a newborn at home and I had to get back home asap. I told him three times. I texted him “how much longer” and he kept replying with “let me check with the tech.” My husband and I are currently using one car and he had to go to work. Four hours to change a battery isn’t acceptable. I’ve come here many times to change my battery since I have lifetime warranty. It has never taken 4 hours to change it. The tech did an inspection on my car, which I never asked for because I was on a time crunch. And the associate came back to me 2 hours later with a list of things my car apparently needs. Again, I only came in for a battery change which took another 2 hours. Henry and Chris are awesome at what they do. They weren’t the ones who helped me this time around though. It was another man, but next time I’ll be sure to go to them. They were busy that’s why I didn’t go to them.

Feb 20, 2023 -

Al Hendrickson Toyota responded

Thank you, I will discuss this with my team so that we can improve for the future. Once again, we apologize for the experience. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 13, 2023

Henry Delgado, excellent person and do a very good job, he take care my car problems. More

by f65lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Al Hendrickson Toyota responded

We will be sure to pass along your kudos. Thanks for giving Henry and Al Hendrickson Toyota your five stars!

February 13, 2023

Klaus Cobb did an great job for me, I had a problem with the paint on my 2009 Highlander, Toyota was standing behind it's product giving me a paint job. Klaus had set me up with a rental car and kept me in More

by ENK13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Feb 13, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that Klaus delivered such a successful service experience. Drive safely in your 2009 Toyota Highlander, and enjoy it! We hope to see you back again at Al Hendrickson Toyota!

February 13, 2023

Great, they helped me with all my needs and feedback Oscar helped me alot with understanding what was wrong with my car More

by galefennell1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Oscar and hope to see you back again at Al Hendrickson Toyota. Safe travels!

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