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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,227 Reviews

7,227 Reviews of Al Hendrickson Toyota - Service Center

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December 26, 2022

Very pleased but had to return the next day because the oil change was no done. More

by hgw91
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilford Charles did not schedule the oil change
Jan 03, 2023 -

Al Hendrickson Toyota responded

We strive to deliver thorough service and I apologize for any oversight in completing your oil change. If you're willing, I would like to discuss your experience with you directly and work to improve it. I won't be able to locate your contact information without a name, so please reach out to me at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 26, 2022

It was fine. I have nothing else to add. I think you should remove this section. More

by STERLINGSAS0905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuna
Dec 27, 2022 -

Al Hendrickson Toyota responded

Customer feedback is very important to us so thank you for taking a moment to recommend Al Hendrickson Toyota. We look forward to seeing you again next time!

December 25, 2022

Service I hope was performed correctly as it cost an arm and a leg and only way to pay for service is a debit card. More

by sgv1726
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macwood Cadet
Jan 03, 2023 -

Al Hendrickson Toyota responded

This feedback is concerning to receive. We strive to keep our prices competitive and reflective of the services we offer, and it is disappointing that we left the wrong impression. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

December 24, 2022

Highly incompetent team, lack of care and knowledge of how to run a business functionally More

by whyudothat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Al Hendrickson Toyota responded

If you're willing to speak with me, I would like to learn the details of your visit to make sure we provide customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 24, 2022

As always, the service department is top notch. From checking in with young John, to Herman who gave me a lift home, the staff is so courteous and professional. My car was done when they said it wo More

by stevenwolf1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young John
Dec 27, 2022 -

Al Hendrickson Toyota responded

Hi Steven - Thank you for sharing your kind words about John and the team! We are happy to have earned your business here at Al Hendrickson Toyota. Drive safely!

December 24, 2022

Windshield washer fluid low, no inspection done! !! Never recommend or buy another vehicle here 👎🏾. DISAPPOINTED ☹️ More

by MONTHIA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Al Hendrickson Toyota responded

I am very sorry to hear that your recent service experience fell short of our high standards. We strive to provide thorough, top-quality work to our guests and we would be grateful for another opportunity to assist you. Please feel free to give me a call directly to discuss this further. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 24, 2022

Service is excellent and staff are always pleasant and helpful- the only dealership I trust More

by kaycee619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Al Hendrickson Toyota responded

It's an honor to have earned your trust. Thank you from all of us at Al Hendrickson Toyota! Drive safe, and we look forward to working with you again next time!

December 23, 2022

You all are the best. Great job. I am please with your service. Thank you. More

by suemaraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Al Hendrickson Toyota responded

We appreciate the kind review! Take care! -- Al Hendrickson Toyota Team

December 23, 2022

The worst. ....sorry you can’t see the ineptitude! Over 2 1/2 hours for a tire rotation and look see. Shame on you. Management got problems. I’ve waited 2 hou More

by jackhprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name.....service manager nor to blame.
Jan 03, 2023 -

Al Hendrickson Toyota responded

I am sincerely sorry that completing our services has taken longer than expected. I understand your frustrations here and am disappointed we've let you down. I will share this feedback with my team to help us improve moving forward, and in the meantime, if you could please call me directly, I would like to discuss your visit in more detail. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 23, 2022

It was an amazing experience, everyone in there worked wit you to get the best deals More

by MENDEZ674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rodriguez
Dec 23, 2022 -

Al Hendrickson Toyota responded

Thanks for this great review of Al Hendrickson Toyota!

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