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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,226 Reviews
Call Service Center (954) 448-7257

7,226 Reviews of Al Hendrickson Toyota - Service Center

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December 21, 2022

This dealership takes care of the customer like each customer is the only one that exists. I love it! My car is always done on time and the first time they treat it. I drive past 4 dealerships to get More

by DadofTwins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Dec 21, 2022 -

Al Hendrickson Toyota responded

Thank you for this wonderful review of Al Hendrickson Toyota. We couldn't have said it better: our customers are our top priority! Your support and loyal business mean the world to us. Until next time!

December 21, 2022

All was excellent Henry is an excellent man give him a real promotion ok. By More

by YVONNERIOSRIOS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2022 -

Al Hendrickson Toyota responded

Thank you for stopping by to leave Al Hendrickson Toyota your five stars and for sharing your appreciation for Henry!

December 20, 2022

He is a very pleasant person to deal with and a very knowledgeable individual reference to your vehicle. Thanks. More

by ALBERTO_JOSE125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Al Hendrickson Toyota with your business. Safe travels and we hope to see you again down the road!

December 20, 2022

Checking in went smoothly and checkout as well. The oil change and tire rotation were excellent! More

by RENESG.44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota. Safe travels!

December 19, 2022

Everything was resolved in a timely manner. Excellent service provided by John "Tuna" and great service provided by manager Fabio More

by GABYMAGASREVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John "Tuna"
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Dec 20, 2022 -

Al Hendrickson Toyota responded

Thank you for this great review of Al Hendrickson Toyota! John and Fabio will appreciate the shoutout. We are thrilled to have you as a customer!

December 19, 2022

Aside that my vehicle/truck had some after market items with limited work to do, 5 hours is NOT the average wait time to check fluids or headlights to say the least. Totally unacceptable! More

by BORI210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Jan 03, 2023 -

Al Hendrickson Toyota responded

I'm disappointed to hear you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. While we strive to thoroughly care for each vehicle individually, this can increase wait times in certain instances. If you are willing, I would appreciate the opportunity to learn more about your visit to see if we can improve going forward. Please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 19, 2022

great costumer service, and very friendly, they can take care of you, even without an appointment More

by LILASOPHIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesner Larose
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Oriach
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Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are pleased everything went smoothly. Have a lovely day from all of us at Al Hendrickson Toyota!

December 19, 2022

Waited 4 hours for a simple oil change that I had an appointment for. I was truly disappointed for the reason why it took 4 hours. More

by zekemuse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed
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Jan 03, 2023 -

Al Hendrickson Toyota responded

I am so sorry to hear that your recent service experience took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team so that we may improve our process going forward. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 19, 2022

Service is good but not the best as next door Lexus , Infinity , BMW or Mercedes Bens up on state7 up on Coconut Creek Turtle run. Need to be updated inside and out. More

by MOLINANOEL18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Al Hendrickson Toyota responded

Thank you for the review. We are always looking for ways to improve for our guests, ad we would appreciate the chance to speak with you to see what more we can do to improve. If you are willing to discuss this further, please feel free to reach out. Best, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 19, 2022

they were very good and made me very satisfied and I were informed by them clearly. More

by lianaflorida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Butterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Macwood
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Dec 20, 2022 -

Al Hendrickson Toyota responded

Thank you for this great review of Al Hendrickson Toyota! We are here to help with any of your service needs. Happy holidays!

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