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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,227 Reviews

7,227 Reviews of Al Hendrickson Toyota - Service Center

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December 02, 2022

Wait time with an appointment before the care is taken in was long but once the car was taken in for service it was relatively quick and efficient. Oscar always is excellent. More

by TBORK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Al Hendrickson Toyota responded

Thanks for leaving Al Hendrickson Toyota a five-star review! We are glad that Oscar continues to deliver excellent service. See you next time!

December 02, 2022

Excellent service. scott and his team are great n professional. It's a pleasure knowing your car is in good hands More

by epieroni4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott, klaus
Dec 02, 2022 -

Al Hendrickson Toyota responded

Thank you for trusting the Al Hendrickson Toyota team to take excellent care of you and your vehicle. Have a nice day, and we will see you down the line.

December 02, 2022

Jennifer is a great service writer. She gets my van up and running in no time! She notified me of service warranty items as well. She’s the best! More

by DadofTwins
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Dec 02, 2022 -

Al Hendrickson Toyota responded

It has been our pleasure to serve you! Thank you for the excellent review and for trusting Al Hendrickson Toyota with your vehicle's care! Jennifer will appreciate the shoutout. Safe travels and we hope to see you again down the road!

December 02, 2022

Worked with Juan and was very pleased The amount of time was acceptable. Very pleased with his help. More

by Gfrancine18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

It's great to hear that Juan took such great care of you! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. Safe travels ahead!

December 02, 2022

Outstanding customer service with Klaus Cobb! Check-in was fast and easy. Payments online. Checkout was quick. More

by FLBUYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb is the best! Outstanding customer service!
Dec 02, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Klaus delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

December 02, 2022

Needs a place for customers to sit. It was very congested. Otherwise the service was good. More

by ANILKKRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Al Hendrickson Toyota responded

This kind of feedback is very important for me to be aware of, so thank you again for reaching out. We will have a discussion as a team so we can provide great care while keeping our customers comfortable. If there is anything else you'd like to discuss, I welcome you to give me a call. Norman Frantz - Service Manager - 954-545-6931

December 01, 2022

While I probably would not purchase another vehicle from Al Hendrickson due to all of the additional fees and charges, I left the dealer feeling that I paid more than I should have, the price is not the pri More

by oneoldsparky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 28, 2022 -

Al Hendrickson Toyota responded

We're thrilled to see this praise for our service team, and that Klaus, in particular, has left such a positive impression on you. However, while it's wonderful that Al Hendrickson Toyota has earned your five stars, I am disappointed that our vehicle prices have lost our sales team your confidence. I apologize for any unexpected fees, and I will share this feedback with my team. Please don't hesitate to reach out to me directly if there's anything else you'd like to add. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

December 01, 2022

Jennifer Burton makes my Toyota experience so awesome she makes sure everything gets done to perfection. She is very professional and sweet. Very satisfied with Al Hendrickson Toyota cars and service. More

by Barbara.Jacucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Burton
Dec 01, 2022 -

Al Hendrickson Toyota responded

Thank you for this great review, Barbara! We are thrilled to hear that Jennifer made things perfect for you! Your positive feedback means a lot to us here at Al Hendrickson Toyota!

Dec 02, 2022 -

Barbara.Jacucci responded

Thank you! Very Happy Customer

December 01, 2022

Klaus was a great service advisor. He takes great care of my 2022 Supra and keeps me very informed about its status while getting work done. More

by ztaylordj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 02, 2022 -

Al Hendrickson Toyota responded

We appreciate this kind review of Klaus and our team here at Al Hendrickson Toyota! We hope to see you again in the future!

December 01, 2022

The service is really fast and easy to request. People are very nice. Thank you More

by vanessa.tenorio.vivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jhon Guimban
Dec 01, 2022 -

Al Hendrickson Toyota responded

Vanessa, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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