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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,228 Reviews

7,228 Reviews of Al Hendrickson Toyota - Service Center

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November 29, 2022

I love the fact that when i go to Al Hendrickson they always welcome you with a smile and they are ready to tend to you. They always go the extra mile to please their customers. More

by dixonoswald99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
Nov 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the excellent review of us here at Al Hendrickson Toyota! We are pleased to hear about your favorable experience and the kind words about our team. Have a great rest of your day and we hope to see you in the future!

November 28, 2022

"Tuna" was an excellent host- he asked all the right questions, and prompt service. Looking forward my next service More

by FRANKC.ACS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 28, 2022

Jarrett is always very helpful. Got all the issues fixed and my car drives great now. Thanks! More

by SNPY450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-star review of Jarrett and our team here at Al Hendrickson Toyota! We appreciate the kind words and we hope to see you in the future!

November 28, 2022

Will never buy a car from here again. The only thing on your mind is money not the well being of the customer. Ive had nothing but issues with this dealership from a random stranger sleep More

by TRAWDS826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
Dec 05, 2022 -

Al Hendrickson Toyota responded

This review is very disappointing to receive. We strive to deliver seamless and professional service for our guests, and it is concerning to see that we have missed the mark. I would appreciate the chance to speak with you directly to see what more I can do to address this feedback and help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

November 28, 2022

I was there for my regular maintenance of my car they never fix my tire has a nail they promise me to do it and they just put air I don’t if was because i refused to buy the tires from there More

by andres199687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Dec 05, 2022 -

Al Hendrickson Toyota responded

I am so sorry that your vehicle was not returned to you in the condition you had expected. Our goal is to deliver thorough service, and it's concerning to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that something like this does not happen again. I'd like to step in and make certain your outstanding concerns regarding your tire are addressed. If you are willing, please give me a call when you are available. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 27, 2022

Hi my name is Tom Maza I thought nine or 10 cars have a lifetime Fabel Hendrickson I’m driving a 2018 Toyota hybrid now I bought new tires on this car with only 18,000 miles on the car and I was just about More

by BGERSHUN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Dec 07, 2022 -

Al Hendrickson Toyota responded

Tom, I am very sorry that you are having ongoing issues and are upset with our services. This is certainly not how we want our customers to feel, and I apologize if we've let you down. I will share your comments with my team for further discussion and ensure we reach out to you soon. I have also provided my contact information here if you would like to speak with me in the meantime. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 27, 2022

Chris Laporte was great. My car was done promptly. I was advised of any possible repairs. More

by WENDYROBERTSRPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2022 -

Al Hendrickson Toyota responded

Thank you, Wendy, for leaving our Al Hendrickson Toyota a five-star review! Chris and our team will love receiving your pleasant feedback. Take care!

November 26, 2022

Good morning! After being a loyal customer for many years and having 3 Toyota vehicles we are very disappointed with the customer service in our last visit to Hen More

by RROBLES4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Al Hendrickson Toyota responded

Rina - we appreciate your dedicated business, so this is disappointing to read that we let you down. We'd absolutely like the chance to speak with you about your feedback, so we'll make a note to give you a call. If there's anything else you'd like to speak about in the meantime, here's my direct line: 954-545-6502. Best, Jessica Fernandez - Asst. to Chairman & CEO

November 26, 2022

Got my car there four months ago, certified pre-owned but still gotta pay for repair, bought new battery but car still couldn’t start. Never Al Hendrickson Toyota again. More

by jfflin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Dec 05, 2022 -

Al Hendrickson Toyota responded

I am very sorry that you are having issues with your vehicle and are unhappy with our services. We strive to offer great value, and I am disappointed that you are upset. I would be happy to discuss this with you to see what more we can do to help. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 26, 2022

Excelente ! ! Good people good price and help everyone the time is little long but satisfying thank you More

by ELITGARCIA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
Nov 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. We appreciate your patience during your visit and hope to see you back again down the road!

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