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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,320 Reviews
Call Service Center (954) 448-7257

7,320 Reviews of Al Hendrickson Toyota - Service Center

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December 19, 2022

Aside that my vehicle/truck had some after market items with limited work to do, 5 hours is NOT the average wait time to check fluids or headlights to say the least. Totally unacceptable! More

by BORI210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Jan 03, 2023 -

Al Hendrickson Toyota responded

I'm disappointed to hear you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. While we strive to thoroughly care for each vehicle individually, this can increase wait times in certain instances. If you are willing, I would appreciate the opportunity to learn more about your visit to see if we can improve going forward. Please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 19, 2022

great costumer service, and very friendly, they can take care of you, even without an appointment More

by LILASOPHIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesner Larose
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Oriach
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Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are pleased everything went smoothly. Have a lovely day from all of us at Al Hendrickson Toyota!

December 19, 2022

Waited 4 hours for a simple oil change that I had an appointment for. I was truly disappointed for the reason why it took 4 hours. More

by zekemuse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed
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Jan 03, 2023 -

Al Hendrickson Toyota responded

I am so sorry to hear that your recent service experience took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team so that we may improve our process going forward. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 19, 2022

Service is good but not the best as next door Lexus , Infinity , BMW or Mercedes Bens up on state7 up on Coconut Creek Turtle run. Need to be updated inside and out. More

by MOLINANOEL18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Al Hendrickson Toyota responded

Thank you for the review. We are always looking for ways to improve for our guests, ad we would appreciate the chance to speak with you to see what more we can do to improve. If you are willing to discuss this further, please feel free to reach out. Best, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 19, 2022

I came to Al Hendrickson because I needed good car service after my last mechanic. More

by tuey_dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guimban
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Dec 19, 2022 -

Al Hendrickson Toyota responded

We're pleased we could exceed your expectations! Thank you for putting your trust in the Al Hendrickson Toyota team. Take care!

December 19, 2022

Excellent Customer Service. Chris Leporte was very helpful as usual. I was very impressed with the service I received at the dealership. More

by Fernando Fonseca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Al Hendrickson Toyota responded

Fernando, thank you for the great review! We are so glad to hear that Chris delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

December 18, 2022

Great costumer service. ....less than 1 1/2 hours and the maintenance was done.. Chris Leporte was very helpfull... More

by PEREZPLAZAM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 18, 2022

Brought my car in for its first service appointment. It only took less than an hour as long as I showed up at 6:30 AM. The dealership does a good job getting people in and out. More

by JUPITERBRIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota. Safe travels!

December 17, 2022

Great communication and professionalism. Much appreciated. Klaus and Norman are the best. I would not use anyone else. More

by edbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
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Dec 19, 2022 -

Al Hendrickson Toyota responded

This review means a lot to us! Thank you for choosing Al Hendrickson Toyota and for sharing your thoughtful feedback about Klaus and Norman. We hope to see you again!

December 17, 2022

Service writer was great. Completed all tasks except for one item. Moulding piece that was loose on back of the care was never repaired. More

by dandrze1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Dec 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the kind words about our team here at Al Hendrickson Toyota. We appreciate the review and hope to see you in the future! Take care!

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